What is the point of paying for this service if my computer contracted: sysWow64\svchost.exe blocked

[Debra Borchert]

what is the point of paying for this service if my computer still got the pop-up: C:/Windows/sysWow64\svchost.exe blocked

How do I know I can trust anyone who posts on this blog?
The directions for getting rid of this thing are PAGES long. Are you kidding me?

 

[TwinHeadedEagle]

Hello, Debra

Can you explain your frustration?

 

[Debra Borchert]

Hello, Debra

Can you explain your frustration?

Yes. Although I use Malware bytes Premium, I now have the annoying pop-up every few seconds alerting me to: sysWow64\svchost.exe blocked. I've read all the threads (pages upon pages) on this and saw that each fix is specific to each user. Therefore, I need assistance for my situation, is that correct?

 

[TwinHeadedEagle]

No problem, I will assist you with your problem.

Scan with Farbar Recovery Scan Tool

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

 

[Debra Borchert]

No problem, I will assist you with your problem.

Scan with Farbar Recovery Scan Tool

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

Norton disallowed me from downloading and saving it, telling me it was unsafe.

 

[Debra Borchert]

Norton has prevented me from downloading and saving it, telling me it is unsafe. Is there anything else I can do?
Thanks,

 

[TwinHeadedEagle]

Please disable it, it is false detection.

 

[Debra Borchert]

I suspect this is going to take months to fix, as I have no idea how to disable "It".

 

[TwinHeadedEagle]

You probably need to right click on Norton icon and choose disable. Take a look here:

http://www.bleepingcomputer.com/forums/topic114351.html

 

[Debra Borchert]

Here are both files.

 

[Debra Borchert]

by the way, my malwarebytes icon disappeared from the system tray. and the popup has stopped popping.

 

[TwinHeadedEagle]

Malware is still present. We will reinstall MalwareBytes later.

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

 

[Debra Borchert]

The scanning process is taking 2 hours so far, is that normal?
Thanks

 

[TwinHeadedEagle]

Yes, sometimes it is.

 

[Debra Borchert]

This took more than 12 hours! But, here's the file you requested.
the system did not reboot, do I need to?
Debra

 

[TwinHeadedEagle]

Yes, please restart. We will run one more check. How is your PC now?

Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition option is checked.
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please include their content into your next reply.

 

[Debra Borchert]

I rebooted and now have Malwarebytes asking me there is a new update and do I wish to update now. I'll not update anything until you tell me to. Thanks, Debra

 

[Debra Borchert]

sorry forgot to attach files. Here they are.

 

[TwinHeadedEagle]

You should update MalwareBytes. How is your PC now?

 

[Debra Borchert]

The PC seems to be back to normal. My biggest question is this: I pay for Malware Premium. How did this thing get past Malware Premium? Did I do something wrong?