LogMeIn ‘Security Update’ Email Scam: Don’t Fall For It!

Scams have become increasingly prevalent in the digital age, with cybercriminals constantly devising new methods to deceive unsuspecting individuals. One such scam that has gained traction in recent years is the fake LogMeIn ‘Security Update’ email scam. This article aims to provide a comprehensive overview of this scam, including what it is, how it works, what to do if you have fallen victim, technical details, and relevant statistics.

Scams

What is the Fake LogMeIn ‘Security Update’ Email Scam?

The fake LogMeIn ‘Security Update’ email scam is a phishing attempt that targets users of the popular remote desktop software, LogMeIn. LogMeIn is a legitimate tool that allows users to access their computers remotely, making it convenient for individuals and businesses alike. Cybercriminals exploit the trust associated with LogMeIn by sending fraudulent emails disguised as security updates.

The emails appear to be sent from LogMeIn and often contain official logos and branding, making them appear legitimate at first glance. The scammers use social engineering techniques to trick recipients into believing that their LogMeIn account is at risk and immediate action is required to secure it.

How Does the Scam Work?

The fake LogMeIn ‘Security Update’ email scam typically follows a similar pattern:

  1. The scammer sends an email to the victim, posing as LogMeIn, claiming that a security update is required to protect their account.
  2. The email contains a link that directs the victim to a fake LogMeIn website, designed to mimic the official site.
  3. Once on the fake website, the victim is prompted to enter their LogMeIn username and password.
  4. Unbeknownst to the victim, their login credentials are captured by the scammers.
  5. The scammers can then use the stolen credentials to gain unauthorized access to the victim’s LogMeIn account, potentially compromising sensitive information or using the account for malicious purposes.

It is important to note that LogMeIn is not directly involved in this scam. The scammers are simply leveraging the popularity and trust associated with the LogMeIn brand to deceive their victims.

What to Do If You Have Fallen Victim?

If you have fallen victim to the fake LogMeIn ‘Security Update’ email scam, it is crucial to take immediate action to minimize the potential damage:

  1. Change your LogMeIn password: Access your LogMeIn account through the official website and change your password immediately. Choose a strong, unique password that is not used for any other accounts.
  2. Enable two-factor authentication (2FA): Two-factor authentication adds an extra layer of security to your account by requiring a second form of verification, such as a code sent to your mobile device, in addition to your password.
  3. Scan your device for malware: It is possible that the scammers may have installed malware on your device to capture your login credentials. Run a scan with a reputable antivirus software, such as Malwarebytes Free, to detect and remove any potential threats.
  4. Monitor your accounts: Keep a close eye on your financial accounts, email, and other online services for any suspicious activity. If you notice any unauthorized transactions or changes, report them immediately to the respective service providers.
  5. Report the scam: Inform LogMeIn about the scam by forwarding the fraudulent email to their official support or security team. This helps them track and take action against the scammers.

Technical Details of the Scam

The fake LogMeIn ‘Security Update’ email scam relies on various technical tactics to deceive its victims:

  • Email spoofing: The scammers manipulate the email headers to make it appear as if the email is sent from a legitimate LogMeIn address. This technique is known as email spoofing and is commonly used in phishing attacks.
  • Phishing websites: The scammers create fake websites that closely resemble the official LogMeIn site. They often use similar domain names or subdomains to trick victims into believing they are on a legitimate website.
  • Social engineering: The scammers employ psychological manipulation techniques to exploit the trust and urgency associated with security updates. By creating a sense of fear or urgency, they increase the likelihood of victims falling for the scam.

Statistics on Email Scams

Email scams, including phishing attempts, have become a widespread problem. Here are some statistics that highlight the scale of the issue:

  • According to the FBI’s Internet Crime Complaint Center (IC3), phishing scams accounted for over $54 million in losses in 2020 alone.
  • A report by Verizon found that 36% of data breaches involved phishing attacks.
  • In a survey conducted by Proofpoint, 88% of organizations worldwide experienced spear-phishing attempts in 2020.
  • The Anti-Phishing Working Group (APWG) reported a 22% increase in phishing attacks in the first quarter of 2021 compared to the previous quarter.

Summary

The fake LogMeIn ‘Security Update’ email scam is a phishing attempt that targets users of the popular remote desktop software. Cybercriminals send fraudulent emails posing as LogMeIn and trick victims into entering their login credentials on fake websites. If you have fallen victim, it is crucial to change your password, enable two-factor authentication, scan your device for malware, monitor your accounts, and report the scam to LogMeIn. Email scams, including phishing attempts, are a significant problem, and it is essential to stay vigilant and educate oneself to avoid falling victim to such scams.

10 Rules to Avoid Online Scams

Here are 10 practical safety rules to help you avoid malware, online shopping scams, crypto scams, and other online fraud. Each tip includes a quick “if you already got hit” action.

  1. Stop and verify before you click, log in, download, or pay.

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    Most scams win by creating urgency. Verify using a trusted method: type the website address yourself, use the official app, or call a known number (not the one in the message).

    If you already clicked: close the page, do not enter passwords, and run a malware scan.

  2. Keep your operating system, browser, and apps updated.

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    Updates patch security holes used by malware and malicious ads. Turn on automatic updates where possible.

    If you saw a scary “update now” pop-up: close it and update only through your device settings or the official app store.

  3. Use layered protection: antivirus plus an ad blocker.

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    Antivirus helps block malware. An ad blocker reduces scam redirects, phishing pages, and malvertising.

    If your browser is acting weird: remove unknown extensions, reset the browser, then run a full scan.

  4. Install apps, software, and extensions only from official sources.

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    Avoid cracked software, “keygens,” and random downloads. During installs, choose Custom/Advanced and decline bundled offers you do not recognize.

    If you already installed something suspicious: uninstall it, restart, and scan again.

  5. Treat links and attachments as untrusted by default.

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    Phishing often impersonates delivery services, banks, and popular brands. If it is unexpected, do not open attachments or log in through the message.

    If you entered credentials: change the password immediately and enable 2FA.

  6. Shop safely: research the store, then pay with protection.

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    Be cautious with brand-new stores, “closing sale” stories, and prices that make no sense. Prefer credit cards or PayPal for dispute options. Avoid wire transfers, gift cards, and crypto payments.

    If you already paid: contact your card issuer or PayPal quickly to dispute the transaction.

  7. Crypto rule: never pay a “fee” to withdraw or recover money.

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    Common patterns include fake profits, then “tax,” “gas,” or “verification” fees. Another is a “recovery agent” who demands upfront crypto.

    If you already sent crypto: stop paying, save evidence (wallet addresses, TXIDs, chats), and report the scam to the platform used.

  8. Secure your accounts with unique passwords and 2FA (start with email).

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    Use a password manager and unique passwords for every account. Enable 2FA using an authenticator app when possible.

    If you suspect an account takeover: change passwords, sign out of all devices, and review recent logins and recovery settings.

  9. Back up important files and keep one backup offline.

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    Backups protect you from ransomware and device failure. Keep at least one backup on an external drive that is not always connected.

    If you suspect infection: do not connect backup drives until the system is clean.

  10. If you think you are a victim: stop losses, document evidence, and escalate fast.

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    Move quickly. Speed matters for disputes, account recovery, and limiting damage.

    • Stop payments and contact: do not send more money or respond to the scammer.
    • Call your bank or card issuer: block transactions, replace the card if needed, and start a dispute or chargeback.
    • Secure your email first: change the email password, enable 2FA, and remove unfamiliar recovery options.
    • Secure other accounts: change passwords, enable 2FA, and log out of all sessions.
    • Scan your device: remove suspicious apps or extensions, then run a full malware scan.
    • Save evidence: screenshots, emails, order pages, tracking pages, wallet addresses, TXIDs, and chat logs.
    • Report it: to the payment provider, marketplace, social platform, exchange, or wallet service involved.

These rules are intentionally simple. Most online losses happen when decisions are rushed. Slow down, verify independently, and use payment methods and account controls that give you recourse.