The AMMYY Scam – Microsoft Phone Support Scam

If you have received a call from an unknown person – usually with an Indian accent – claiming to be from Microsoft, and stating that multiple issues have been detected on your computer, then you are the victim of a scam.
The purpose of these calls is to get an easy $199 (or whatever amount they choose) by scaring you into thinking there’s something really wrong with your computer and that they can fix it for you.

Cybercriminals often use publicly available phone directories so they might know your name and other personal information when they call you. They might even guess what operating system you’re using.

Once they’ve gained your trust, they might ask for your user name and password or ask you to go to a website to install software that will let them access your computer to fix it. Once you do this, your computer and your personal information is vulnerable.

When they have access to your computer, this scammers can do the following:

  • Trick you into installing malicious software that could capture sensitive data, such as online banking user names and passwords. They might also then charge you to remove this software.
  • Take control of your computer remotely and adjust settings to leave your computer vulnerable.
  • Request credit card information so they can bill you for phony services.
  • Direct you to fraudulent websites and ask you to enter credit card and other personal or financial information there.
  • Microsoft does NOT make unsolicited phone calls (also known as cold calls) to charge you for computer security or software fixes.

In the videos below you can watch how a phone scam works, and what are the usual replies used by this cyber criminals.

If someone claiming to be from Microsoft tech support calls you:

  • Do not purchase any software or services.
  • Ask if there is a fee or subscription associated with the “service.” If there is, hang up.
  • Never give control of your computer to a third party unless you can confirm that it is a legitimate representative of a computer support team with whom you are already a customer.
  • Take the caller’s information down and immediately report it to your local authorities.
  • Never provide your credit card or financial information to someone claiming to be from Microsoft tech support.

If you have not installed any kind of software or allow them to connect to your computer, then your computer should be clean. However if you have allowed them to connect through AMMYY Admin to your machine, then run the below scans to make sure your computer is clean.
If you gave someone your credit card information to pay for services, contact your credit card company and alert them to this fraudulent purchase. Also, just to be on the safe side, you should reset your computer’s password, and any other online account that might have sensitive data.

How to check if you computer is infected with malware or a pottentially unwated program

This page is a comprehensive guide, which will remove AMMYY from Internet Explorer, Firefox and Google Chrome.
Please perform all the steps in the correct order. If you have any questions or doubt at any point, STOP and ask for our assistance.
STEP 1: Uninstall any programs that might have been installed throught the AMMYY Admin program
STEP 2: Remove AMMYY adware from your computerwith AdwCleaner
STEP 3: Remove any unwated programs with Junkware Removal Tool
STEP 4: Remove AMMYY virus with Malwarebytes Anti-Malware Free
STEP 5: Remove any other infections with HitmanPro
STEP 6: Double check for any left over infections with Emsisoft Emergency Kit

STEP 1 : Uninstall any programs that might have been installed throught the AMMYY Admin program

In this first step, we will try to identify and remove any malicious program that might be installed on your computer.

  1. To uninstall any program that might have been installed through AMMYY on your computer, click the Start button, then select Control Panel, and click on Uninstall a program.
    If you are using Windows 8, simply drag your mouse pointer to the right edge of the screen, select Search from the list and search for “control panel“. Or you can right-click on a bottom left hot corner (formerly known as the Start button) and select Control Panel from there, then select Uninstall a program.
    [Image: Uninstall a program]
  2. When the Add/Remove Programs or the Uninstall a Program screen is displayed, scroll through the list of currently installed programs and uninstall any recently installed or unknown programs from your computer.
    [Image: Uninstall any malicious programs from your computer]

If you are having issues while trying to uninstall the AMMYY program, you can use Revo Uninstaller to completly remove this unwated program from your machine.
Depending on what program has installed through AMMYY program, the above program may have a different name or not be installed on your computer. If you cannot find any unwanted or unknown programs on your machine, then you can proceed with the next step.


STEP 2: Remove AMMYY adware from Internet Explorer, Firefox and Google Chrome with AdwCleaner

The AdwCleaner utility will scan your computer for AMMYY malicious files and registry keys, that may have been installed on your computer without your knowledge.

  1. You can download AdwCleaner utility from the below link.
    ADWCLEANER DOWNLOAD LINK (This link will automatically download AdwCleaner on your computer)
  2. Before starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon.
    [Image: AdwCleaner Icon]
    If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
  3. When the AdwCleaner program will open, click on the Scan button as shown below.
    [Image: Adwcleaner Scan]
    AdwCleaner will now start to search for AMMYY malicious files that may be installed on your computer.
  4. To remove the AMMYY malicious files that were detected in the previous step, please click on the Clean button.
    [Image: AdwCleaner removing infections]
    AdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. Please do so and then click on the OK button.

STEP 3: Remove any unwated programs with Junkware Removal Tool

Junkware Removal Tool is a powerful utility, which will remove AMMYY virus from Internet Explorer, Firefox or Google Chrome.

  1. You can download the Junkware Removal Tool utility from the below link:
    JUNKWARE REMOVAL TOOL DOWNLOAD LINK (This link will automatically download the Junkware Removal Tool utility on your computer)
  2. Once Junkware Removal Tool has finished downloading, please double-click on the JRT.exe icon as seen below.
    [Image: Junkware Removal Tool]
    If Windows prompts you as to whether or not you wish to run Junkware Removal Tool, please allow it to run.
  3. Junkware Removal Tool will now start, and at the Command Prompt, you’ll need to press any key to perform a scan for the AMMYY.
    [Image: Junkware Removal Tool scanning for AMMYY virus]
    Please be patient as this can take a while to complete (up to 10 minutes) depending on your system’s specifications.
  4. When the scan Junkware Removal Tool will be completed, this utility will display a log with the malicious files and registry keys that were removed from your computer.
    [Image: Junkware Removal Tool final log]

STEP 4: Remove AMMYY virus with Malwarebytes Anti-Malware Free

  1. You can download Malwarebytes Anti-Malware Free from the below link, then double-click on the icon named mbam-setup.exe to install this program.
    MALWAREBYTES ANTI-MALWARE DOWNLOAD LINK(This link will open a download page in a new window from where you can download Malwarebytes Anti-Malware Free)
  2. When the installation begins, keep following the prompts in order to continue with the setup process, then at the last screen click on the Finish button.
    [Image: Malwarebytes Anti-Malware final installation screen]
  3. On the Scanner tab, select Perform quick scan, and then click on the Scan button to start searching for the AMMYY malicious files.
    [Image: Malwarebytes Anti-Malware Quick Scan]
  4. Malwarebytes’ Anti-Malware will now start scanning your computer for AMMYY as shown below.
    [Image: Malwarebytes Anti-Malware scanning for AMMYY virus]
  5. When the Malwarebytes Anti-Malware scan has finished, click on the Show Results button.
    [Image: Malwarebytes Anti-Malware scan results]
  6. You will now be presented with a screen showing you the computer infections that Malwarebytes Anti-Malware has detected. Make sure that everything is Checked (ticked), then click on the Remove Selected button.
    [Image: Malwarebytes Anti-Malware removing AMMYY]

STEP 5: Remove any other infections with HitmanPro

  1. You can download HitmanPro from the below link:
    HITMANPRO DOWNLOAD LINK (This link will open a web page from where you can download HitmanPro)
  2. Double-click on the file named HitmanPro.exe (for 32-bit versions of Windows) or HitmanPro_x64.exe (for 64-bit versions of Windows). When the program starts you will be presented with the start screen as shown below.
    HitmanPro scanner
    Click on the Next button, to install HitmanPro on your computer.
    HitmanPro installation
  3. HitmanPro will now begin to scan your computer for AMMYY malicious files.
    HitmanPro detecting for AMMYY virus
  4. When it has finished it will display a list of all the malware that the program found as shown in the image below. Click on the Next button, to remove AMMYY adware.
    HitmanPro scan results
  5. Click on the Activate free license button to begin the free 30 days trial, and remove all the malicious files from your computer.
    [Image: HitmanPro 30 days activation button]

STEP 6: Double-check for any left over infections with Emsisoft Emergency Kit

  1. You can download Emsisoft Emergency Kit from the below link,then extract it to a folder in a convenient location.
    EMSISOFT EMERGENCY KIT DOWNLOAD LINK ((This link will open a new web page from where you can download Emsisoft Emergency Kit)
  2. Open the Emsisoft Emergency Kit folder and double click EmergencyKitScanner.bat, then allow this program to update itself.
    EmergencyKitScanner.bat file
  3. After the Emsisoft Emergency Kit has update has completed,click on the Menu tab,then select Scan PC.
    Emsisoft Emergency Kit scan tab
  4. Select Smart scan and click on the SCAN button to search for “Antivirus Security 2013” malicious files.
    Emsisoft Emergency Kit smart scan
  5. When the scan will be completed,you will be presented with a screen reporting which malicious files has Emsisoft detected on your computer, and you’ll need to click on Quarantine selected objects to remove them.
    Emsisoft Emergency Kit removing malware

If you are still experiencing problems while trying to remove any software installed though AMMYY from your machine, please start a new thread in our Malware Removal Assistance forum.

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I am the creator and owner of the MalwareTips Community. I've started this site in 2010 to help people solve their computer problems. My area of expertise includes malware removal and computer forensics. I'm active in the various online anti-malware communities where I do researches for new malware threats as they are released. I live in Bucharest, where I run my own local computer repair shop. You can follow me on Google+ and I will keep you up-to-date with the latest computer infections and malware threats.