Australia Post ‘Sending Not Delivered’ Malware Email

Scammers are constantly finding new ways to deceive unsuspecting individuals and organizations. One such method is through the use of malware emails, which can cause significant harm to both personal and professional computer systems. Recently, there has been an increase in reports of a specific type of malware email targeting Australians, claiming to be from Australia Post with the subject line ‘Sending Not Delivered’. In this article, we will explore what this scam is, how it works, what to do if you have fallen victim, and provide valuable insights to help protect yourself from similar scams.

Scams

What is the ‘Sending Not Delivered’ Malware Email?

The ‘Sending Not Delivered’ malware email is a scam that targets individuals and organizations in Australia, posing as a legitimate email from Australia Post. The email typically contains a message informing the recipient that a package they sent was not delivered and provides a link or attachment to track the package or resolve the issue. However, clicking on the link or opening the attachment can result in the installation of malware on the recipient’s computer.

How Does the Scam Work?

The ‘Sending Not Delivered’ scam works by exploiting the trust people have in Australia Post as a reputable organization. The scammers send out thousands of emails, hoping that some recipients will fall for the deception and click on the malicious link or attachment. Once clicked, the malware is downloaded and installed on the victim’s computer, giving the scammers unauthorized access to sensitive information, such as login credentials, financial data, and personal details.

The scammers may also use social engineering techniques to make the email appear more convincing. They may include official-looking logos, use language that mimics Australia Post’s communication style, and create a sense of urgency or fear to prompt immediate action from the recipient.

What to Do If You Have Fallen Victim

If you have fallen victim to the ‘Sending Not Delivered’ malware email scam, it is important to take immediate action to minimize the potential damage:

  1. Disconnect from the internet: Unplug your computer from the network to prevent further communication between the malware and the scammer’s server.
  2. Scan for malware: Run a scan with a reputable antivirus or anti-malware software, such as Malwarebytes Free, to detect and remove any malicious software.
  3. Change passwords: Change the passwords for all your online accounts, especially those related to banking, email, and social media.
  4. Monitor accounts: Keep a close eye on your financial accounts and credit reports for any suspicious activity.
  5. Report the scam: Inform Australia Post and your local authorities about the scam to help prevent others from falling victim.

Protecting Yourself from Similar Scams

While it is impossible to completely eliminate the risk of falling victim to scams, there are several steps you can take to protect yourself:

  • Be cautious of unsolicited emails: Be skeptical of emails that you were not expecting or that ask you to click on links or download attachments.
  • Verify the source: Double-check the sender’s email address and look for any signs of suspicious activity or inconsistencies.
  • Hover before clicking: Hover your mouse over links to see the actual URL before clicking on them. If it looks suspicious, do not click.
  • Keep software up to date: Regularly update your operating system, antivirus software, and other applications to ensure you have the latest security patches.
  • Enable two-factor authentication: Enable two-factor authentication whenever possible to add an extra layer of security to your online accounts.

Summary

The ‘Sending Not Delivered’ malware email scam targeting Australians is a concerning trend that highlights the need for increased vigilance and awareness. By understanding how the scam works and taking proactive measures to protect yourself, you can significantly reduce the risk of falling victim to such scams. Remember to always be cautious of unsolicited emails, verify the source before clicking on any links or attachments, and keep your software up to date. By staying informed and taking appropriate action, you can help protect yourself and others from falling victim to malware email scams.

10 Rules to Avoid Online Scams

Here are 10 practical safety rules to help you avoid malware, online shopping scams, crypto scams, and other online fraud. Each tip includes a quick “if you already got hit” action.

  1. Stop and verify before you click, log in, download, or pay.

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    Most scams win by creating urgency. Verify using a trusted method: type the website address yourself, use the official app, or call a known number (not the one in the message).

    If you already clicked: close the page, do not enter passwords, and run a malware scan.

  2. Keep your operating system, browser, and apps updated.

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    Updates patch security holes used by malware and malicious ads. Turn on automatic updates where possible.

    If you saw a scary “update now” pop-up: close it and update only through your device settings or the official app store.

  3. Use layered protection: antivirus plus an ad blocker.

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    Antivirus helps block malware. An ad blocker reduces scam redirects, phishing pages, and malvertising.

    If your browser is acting weird: remove unknown extensions, reset the browser, then run a full scan.

  4. Install apps, software, and extensions only from official sources.

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    Avoid cracked software, “keygens,” and random downloads. During installs, choose Custom/Advanced and decline bundled offers you do not recognize.

    If you already installed something suspicious: uninstall it, restart, and scan again.

  5. Treat links and attachments as untrusted by default.

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    Phishing often impersonates delivery services, banks, and popular brands. If it is unexpected, do not open attachments or log in through the message.

    If you entered credentials: change the password immediately and enable 2FA.

  6. Shop safely: research the store, then pay with protection.

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    Be cautious with brand-new stores, “closing sale” stories, and prices that make no sense. Prefer credit cards or PayPal for dispute options. Avoid wire transfers, gift cards, and crypto payments.

    If you already paid: contact your card issuer or PayPal quickly to dispute the transaction.

  7. Crypto rule: never pay a “fee” to withdraw or recover money.

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    Common patterns include fake profits, then “tax,” “gas,” or “verification” fees. Another is a “recovery agent” who demands upfront crypto.

    If you already sent crypto: stop paying, save evidence (wallet addresses, TXIDs, chats), and report the scam to the platform used.

  8. Secure your accounts with unique passwords and 2FA (start with email).

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    Use a password manager and unique passwords for every account. Enable 2FA using an authenticator app when possible.

    If you suspect an account takeover: change passwords, sign out of all devices, and review recent logins and recovery settings.

  9. Back up important files and keep one backup offline.

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    Backups protect you from ransomware and device failure. Keep at least one backup on an external drive that is not always connected.

    If you suspect infection: do not connect backup drives until the system is clean.

  10. If you think you are a victim: stop losses, document evidence, and escalate fast.

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    Move quickly. Speed matters for disputes, account recovery, and limiting damage.

    • Stop payments and contact: do not send more money or respond to the scammer.
    • Call your bank or card issuer: block transactions, replace the card if needed, and start a dispute or chargeback.
    • Secure your email first: change the email password, enable 2FA, and remove unfamiliar recovery options.
    • Secure other accounts: change passwords, enable 2FA, and log out of all sessions.
    • Scan your device: remove suspicious apps or extensions, then run a full malware scan.
    • Save evidence: screenshots, emails, order pages, tracking pages, wallet addresses, TXIDs, and chat logs.
    • Report it: to the payment provider, marketplace, social platform, exchange, or wallet service involved.

These rules are intentionally simple. Most online losses happen when decisions are rushed. Slow down, verify independently, and use payment methods and account controls that give you recourse.