The “ERR_CONNECTION_RESET” error is a message that appears in Google Chrome when the browser is unable to establish or maintain a connection to a website. This error can occur for a variety of reasons and can be caused by both client-side and server-side issues.
A common cause of the ERR_CONNECTION_RESET error is a problem with your internet connection. This can occur if your internet connection is unstable, if your router is malfunctioning, or if your computer is experiencing network-related issues.
Another possible cause of the ERR_CONNECTION_RESET error is a problem with the website’s server. The server may be experiencing technical difficulties, such as high traffic or maintenance, preventing the browser from connecting to the website.
In some cases, the ERR_CONNECTION_RESET error may also be caused by an issue with your computer’s network settings. This can occur if your computer’s DNS settings are incorrect, if your computer’s IP address is being blocked by a firewall, or if your computer is infected with malware.
Basic Troubleshoot for ERR_CONNECTION_RESET Error in Google Chrome
Here are some basic checks you can do to troubleshoot the “ERR_CONNECTION_RESET” error in Google Chrome:
Start with the obvious: Is the problem only happening on one device or all your devices? If your computer’s having problems, see if your tablet or someone else’s laptop can connect to the internet. If the problem only happens on one device, you can safely narrow the problem down to that particular machine.
Clear the browser cache: Go to the “Settings” menu and select “Clear Browsing Data“. Make sure to select “Cached images and files” and then click “Clear data“.
Check if the issue is not with the website: Check if the website is up and running by visiting a website such as “isitdownrightnow.com” or “downforeveryoneorjustme.com” and enter the URL of the website you are trying to access.
Disable browser extensions: Try disabling any extensions that you have installed in your browser and see if the error persists.
Check your internet connection: Make sure that your internet connection is stable and that you are able to access other websites without issue. Make sure that your device is connected to the internet and that the connection is active. You can check this by looking for the Wi-Fi or cellular signal icon on your device.
Restart your router: If your internet connection seems to be active but you are still experiencing issues accessing websites, try restarting your router. This can often resolve connectivity issues.
Disable your VPN and check if the issue is resolved: If you are using a VPN, try disabling it temporarily and see if the error goes away. If it does, it’s likely that the VPN was causing the problem. To disable the VPN, look for the VPN icon in the system tray or in the settings of your device, and turn it off.
Check your device date and time: Make sure the date, time, and time zone are set accurately on your device.
Check your firewall: Some firewalls can block certain websites or connections. Make sure that your firewall is not blocking the website you are trying to access.
Check your antivirus: Some antivirus software can also block certain websites or connections. Make sure that your antivirus is not blocking the website you are trying to access. You can temporarily disable your antivirus and see if the issue is fixed.
Restart your device: If the problem persists, restarting your device can help resolve the issue.
Advanced Troubleshoot for ERR_CONNECTION_RESET Error in Google Chrome
Below there are more advanced actions that you can take to fix the “ERR_CONNECTION_RESET” error. Try them one by one until the “ERR_CONNECTION_RESET” error is fixed.
1. Reset Chrome settings to their default
In this first step, we will reset your Chrome browser settings to their default to clear your browser cache and remove proxy settings or malicious browser extensions.
Depending on which operating system is installed on the device you’re using the Chrome browser, please click on the browsers tab below and follow the displayed steps to reset it.
Chrome for WindowsChrome for MacChrome for Android
Reset Google Chrome for Windows
This will reset your startup page, new tab page, search engine, and pinned tabs. It will also disable all extensions and clear temporary data like cookies. Your favorites, history, and saved passwords will not be cleared.
To reset Chrome for Windows to its default settings, follow the below steps:
Click the three dots in the top-right corner and then click on “Settings”.
Open Chrome and click on the menu button (represented by three vertical dots) in the top right corner of the window. In the dropdown menu that opens, click “Settings“.
Click “Advanced”.
Chrome’s “Settings” should now be displayed in a new tab or window, depending on your configuration. In the left sidebar, click on the “Advanced” link.
Click “Reset and clean up”.
In the left sidebar, under the “Advanced” section, click on “Reset and clean up“.
Click “Reset settings to their original defaults”.
In the main window, the “Reset and clean up” section is visible, as shown in the screenshot below. Click on “Reset settings to their original defaults“.
Click “Reset settings”.
A confirmation dialog will now be displayed, detailing the components that will be restored to their default state should you continue with the reset process. To complete the restoration process, click on the “Reset settings” button.
(Optional) Reset Chrome Data Sync.
In case a malicious extension reinstalls itself even after performing a browser reset, you have an additional option to reset the data sync for your browser. To do this, navigate to chrome.google.com/sync and click on the Clear Data button.
Reset Chrome for Mac
Doing these steps will erase all configuration information from Chrome such as your home page, tab settings, saved form information, browsing history, and cookies. This process will also disable any installed extensions. All of your bookmarks, though, will be preserved.
To reset Chrome for macOS to its default settings, follow the below steps:
Click on the three dots at the top right and go to Settings.
Click on Chrome’s main menu button, represented by three dots at the top right corner. Now click on the menu option labeled Settings as shown by the arrow in the picture below, which will open the basic settings screen.
In the left sidebar, click on the “Reset and Cleanup” option.
In the left sidebar, click on “Reset and clean up“.
Click “Reset settings to their original defaults”.
Now click on the “Reset settings to their original defaults”. link as shown in the image below.
Click “Reset Settings” button.
A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue with the reset process. To complete the restoration process, click on the “Reset Settings” button.
(Optional) Reset Chrome Data Sync.
In case a malicious extension reinstalls itself even after performing a browser reset, you have an additional option to reset the data sync for your browser. To do this, navigate to chrome.google.com/sync and click on the Clear Data button.
Reset Chrome for Android
Resetting the browser settings to their default it’s an easy task on Windows or Mac computers; however, when it comes to Android, this can’t be done directly because it’s not an option built-in into the browser settings. Restoring the browser settings on Android can be done by clearing the application data. This will remove all the cookies, cache, and other site settings that may have been saved. So let’s see how we can restore your browser to its factory settings.
To reset Chrome for Android to its default settings, follow the below steps:
Open the “Settings” menu.
Tap on the “Settings” app from your phone menu or home screen.
Tap on “Apps”.
When the “Settings” menu opens, tap on “Apps” (or “App Manager”) to see all the installed applications on your phone.
Find and tap on Chrome.
The “Apps” screen will be displayed with a list of all the apps installed on your phone. Scroll through the list until you find the Chrome app, then tap on it to open the app’s details.
Tap “Storage”.
When Chrome’s app info menu is displayed, tap on “Storage“.
Tap “Manage Space”.
Under the storage settings, you will get two options — Manage Space and Clear Cache. Tap on “Manage Space“.
Tap “Clear all data”.
Tap “Clear all data” to delete all Chrome’s data including accounts, bookmarks, and your settings to reset the default settings.
Confirm by tapping “Ok”.
A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue with the reset process. To complete the restoration process, tap “Ok“.
2. Reset Your TCP/IP Configuration
If resseting the browser did not fix your issue, we can force your operating system to renew your TCP and IP protocol settings.
Click Start menu, type cmd, right-click the Command Prompt application and choose Run as Administrator. When the User Account Control window appears, click Yes to launch the elevated cmd.exe.
In the Command Prompt window, enter and execute the following commands one by one by hitting Enter after each:
Netsh winsock reset
Netsh int ip reset
Ipconfig /release
ip/config /renew
Ipconfig /flushdns
After you’ve run all the above commands, close the command prompt and reopen your browser.
3. Check your proxy server settings
In this step, we will verify if a proxy server is configured on your computer. A proxy server acts as an intermediary between your computer and the internet, routing your internet traffic through a separate server. Sometimes, the use of a proxy server can cause connection issues.
Open “Run” and type INETCPL.CPL.
To open the Run Command box, press the Windows key and R key together on your keyboard. You can also right-click your Start button on your taskbar and select “Run” from the list.
In the Run box, type INETCPL.CPL and then click OK.
Click on “Connections”, then on “LAN settings”.
When the Internet Connections opens, click the “Connections”, then click on “LAN settings”.
Uncheck “Use a Proxy server”.
In LAN Settings settings, uncheck “Use a Proxy server”, then click on “OK”.
4. Uninstall recently installed programs
It is possible that a program installed on your computer could cause this error. Some programs, such as VPNs or anti-virus software, can interfere with your browser’s ability to connect to certain websites, causing this error to appear. Additionally, some programs, such as malware or spyware, can affect your internet connection or system performance in general, which could lead to issues with accessing websites. So, it’s worth checking if there’s any recently installed program that could be causing this issue.
Windows 11Windows 10Windows 8Windows 7
Press the Windows key + I on your keyboard to open the Settings app.
First, open Windows Settings by pressing Windows+I on your keyboard. You can also right-click your Start button and select “Settings” from the list.
In the Settings app, click on “Apps” and then “Apps & features”.
When Settings opens, click “Apps” in the sidebar, then select “Apps & Features”.
Find the program in the list of installed apps and uninstall it.
In Apps & Features settings, scroll down to the app list and search for the program you want to uninstall. To make things easier, you can sort all installed programs by their installation date. To do this, click “Sort by” and select “Install date”.
Look out for suspicious programs that could be behind all the drama – anything you don’t remember downloading or that doesn’t sound like a genuine program. When you find a program, click the three dots button beside it and select “Uninstall” in the menu that appears.
Follow the prompts to uninstall the program.
In the next message box, confirm the uninstall process by clicking on Uninstall, then follow the prompts to uninstall the program.
Make sure to read all of the prompts carefully, because some programs try to sneak things in hoping that you won’t read them closely.
Press the Windows key + I on your keyboard to open the Settings app.
Press the Windows key + I on your keyboard to open the Settings app. You can also ope the Settings app by clicking the Start button on the taskbar, then select “Settings” (gear icon).
In the Settings app, click on “Apps”.
When the “Windows Settings” window opens, click on “Apps“. By default, it should open “Apps and Features” but if it doesn’t, select it from the list on the left.
Find the program in the list of installed apps and uninstall it.
In Apps & Features settings, scroll down to the app list and search for unknown or suspicious programs. To make things easier, you can sort all installed programs by their installation date. To do this, click “Sort by” and select “Install date”.
Look out for any suspicious program that could be behind all the drama – anything you don’t remember downloading or that doesn’t sound like a genuine program. When you find a program, click on it and select “Uninstall” in the menu that appears.
If you have checked your computer for programs and did not find any, you can proceed with the next step in this guide.
Follow the prompts to uninstall the program.
In the next message box, confirm the uninstall process by clicking on Uninstall, then follow the prompts to uninstall the program.
Make sure to read all of the prompts carefully, because some programs try to sneak things in hoping that you won’t read closely.
Go to “Program and Features”.
Right-click on the Start button in the taskbar, then select “Programs and Features”. This will take you directly to your list of installed programs.
Search for program and uninstall it.
The “Programs and Features” screen will be displayed with a list of all the programs installed on your computer. Scroll through the list until you find any unknown or suspicious program, then click to highlight it, then click the “Uninstall” button.
Look out for any suspicious program that could be behind all the drama – anything you don’t remember downloading or that doesn’t sound like a genuine program.
If you have checked your computer for programs and did not find any, you can proceed with the next step in this guide.
Follow the on-screen prompts to uninstall program.
In the next message box, confirm the uninstall process by clicking on Yes, then follow the prompts to uninstall program. Make sure to read all of the prompts carefully, because some programs try to sneak things in hoping that you won’t read closely.
Open the “Control Panel”.
Click on the “Start” button, then click on “Control Panel“.
Click on “Uninstall a Program”.
When the “Control Panel” appears, click on “Uninstall a Program” from the Programs category.
Search for programs and uninstall them.
The “Programs and Features” screen will be displayed with a list of all the programs installed on your computer. Scroll through the list until you find any suspicious or unknown program, then click to highlight it, then click the “Uninstall” button.
Look out for any suspicious program that could be behind all the drama – anything you don’t remember downloading or that doesn’t sound like a genuine program.
Follow the on-screen prompts to uninstall program.
In the next message box, confirm the uninstall process by clicking on Yes, then follow the prompts to uninstall program. Make sure to read all of the prompts carefully, because some programs try to sneak things in hoping that you won’t read closely.
If you are experiencing difficulty while attempting to uninstall a program, you can use Revo Uninstaller to completely remove the program from your computer.
5. Scan for Viruses
In this step, we will install and run a scan with Malwarebytes Anti-Malware to find and remove malicious programs that may have changed your browser proxy server or DNS settings.
Malwarebytes can run on Windows, Mac, and Android devices. Depending on which operating system is installed on the device you’re trying to run a Malwarebytes scan, please click on the tab below and follow the displayed steps.
Malwarebytes For WindowsMalwarebytes For MacMalwarebytes For Android
Scan your computer with Malwarebytes for Windows to remove malware
Malwarebytes stands out as one of the leading and widely-used anti-malware solutions for Windows, and for good reason. It effectively eradicates various types of malware that other programs often overlook, all at no cost to you. When it comes to disinfecting an infected device, Malwarebytes has consistently been a free and indispensable tool in the battle against malware. We highly recommend it for maintaining a clean and secure system.
Download Malwarebytes for Windows
You can download Malwarebytes by clicking the link below.
After the download is complete, locate the MBSetup file, typically found in your Downloads folder. Double-click on the MBSetup file to begin the installation of Malwarebytes on your computer. If a User Account Control pop-up appears, click “Yes” to continue the Malwarebytes installation.
Follow the On-Screen Prompts to Install Malwarebytes
When the Malwarebytes installation begins, the setup wizard will guide you through the process.
You’ll first be prompted to choose the type of computer you’re installing the program on—select either “Personal Computer” or “Work Computer” as appropriate, then click on Next.
Malwarebytes will now begin the installation process on your device.
When the Malwarebytes installation is complete, the program will automatically open to the “Welcome to Malwarebytes” screen.
On the final screen, simply click on the Open Malwarebytes option to start the program.
Enable “Rootkit scanning”.
Malwarebytes Anti-Malware will now start, and you will see the main screen as shown below. To maximize Malwarebytes’ ability to detect malware and unwanted programs, we need to enable rootkit scanning. Click on the “Settings” gear icon located on the left of the screen to access the general settings section.
In the settings menu, enable the “Scan for rootkits” option by clicking the toggle switch until it turns blue.
Now that you have enabled rootkit scanning, click on the “Dashboard” button in the left pane to get back to the main screen.
Perform a Scan with Malwarebytes.
To start a scan, click the Scan button. Malwarebytes will automatically update its antivirus database and begin scanning your computer for malicious programs.
Wait for the Malwarebytes scan to complete.
Malwarebytes will now scan your computer for browser hijackers and other malicious programs. This process can take a few minutes, so we suggest you do something else and periodically check the status of the scan to see when it is finished.
Quarantine detected malware
Once the Malwarebytes scan is complete, it will display a list of detected malware, adware, and potentially unwanted programs. To effectively remove these threats, click the “Quarantine” button.
Malwarebytes will now delete all of the files and registry keys and add them to the program’s quarantine.
Restart your computer.
When removing files, Malwarebytes may require a reboot to fully eliminate some threats. If you see a message indicating that a reboot is needed, please allow it. Once your computer has restarted and you are logged back in, you can continue with the remaining steps.
Your computer should now be free of trojans, adware, browser hijackers, and other malware.
If your current antivirus allowed this malicious program on your computer, you may want to consider purchasing Malwarebytes Premium to protect against these types of threats in the future. If you are still having problems with your computer after completing these instructions, then please follow one of the steps:
Scan your computer with Malwarebytes for Mac to remove malware
Malwarebytes for Mac is an on-demand scanner that can destroy many types of malware that other software tends to miss without costing you absolutely anything. When it comes to cleaning up an infected device, Malwarebytes has always been free, and we recommend it as an essential tool in the fight against malware.
Download Malwarebytes for Mac.
You can download Malwarebytes for Mac by clicking the link below.
When Malwarebytes has finished downloading, double-click on the setup file to install Malwarebytes on your computer. In most cases, downloaded files are saved to the Downloads folder.
Follow the on-screen prompts to install Malwarebytes.
When the Malwarebytes installation begins, you will see the Malwarebytes for Mac Installer which will guide you through the installation process. Click “Continue“, then keep following the prompts to continue with the installation process.
When your Malwarebytes installation completes, the program opens to the Welcome to Malwarebytes screen. Click the “Get started” button.
Select “Personal Computer” or “Work Computer”.
The Malwarebytes Welcome screen will first ask you what type of computer are you installing this program, click either Personal Computer or Work Computer.
Click on “Scan”.
To scan your computer with Malwarebytes, click on the “Scan” button. Malwarebytes for Mac will automatically update the antivirus database and start scanning your computer for malware.
Wait for the Malwarebytes scan to complete.
Malwarebytes will scan your computer for adware, browser hijackers, and other malicious programs. This process can take a few minutes, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.
Click on “Quarantine”.
When the scan has been completed, you will be presented with a screen showing the malware infections that Malwarebytes has detected. To remove the malware that Malwarebytes has found, click on the “Quarantine” button.
Restart computer.
Malwarebytes will now remove all the malicious files that it has found. To complete the malware removal process, Malwarebytes may ask you to restart your computer.
Your Mac should now be free of adware, browser hijackers, and other malware.
If your current antivirus allowed a malicious program on your computer, you might want to consider purchasing the full-featured version of Malwarebytes Anti-Malware to protect against these types of threats in the future. If you are still experiencing problems while trying to remove a malicious program from your computer, please ask for help in our Mac Malware Removal Help & Support forum.
Scan your phone with Malwarebytes for Android to remove malware
Malwarebytes for Android automatically detects and removes dangerous threats like malware and ransomware so you don’t have to worry about your most-used device being compromised. Aggressive detection of adware and potentially unwanted programs keeps your Android phone or tablet running smooth.
Download Malwarebytes for Android.
You can download Malwarebytes for Android by clicking the link below.
In the Google Play Store, tap “Install” to install Malwarebytes for Android on your device.
When the installation process has finished, tap “Open” to begin using Malwarebytes for Android. You can also open Malwarebytes by tapping on its icon in your phone menu or home screen.
Follow the on-screen prompts to complete the setup process
When Malwarebytes will open, you will see the Malwarebytes Setup Wizard which will guide you through a series of permissions and other setup options. This is the first of two screens that explain the difference between the Premium and Free versions. Swipe this screen to continue. Tap on “Got it” to proceed to the next step. Malwarebytes for Android will now ask for a set of permissions that are required to scan your device and protect it from malware. Tap on “Give permission” to continue. Tap on “Allow” to permit Malwarebytes to access the files on your phone.
Update database and run a scan with Malwarebytes for Android
You will now be prompted to update the Malwarebytes database and run a full system scan.
Click on “Update database” to update the Malwarebytes for Android definitions to the latest version, then click on “Run full scan” to perform a system scan.
Wait for the Malwarebytes scan to complete.
Malwarebytes will now start scanning your phone for adware and other malicious apps. This process can take a few minutes, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.
Click on “Remove Selected”.
When the scan has been completed, you will be presented with a screen showing the malware infections that Malwarebytes for Android has detected. To remove the malicious apps that Malwarebytes has found, tap on the “Remove Selected” button.
Restart your phone.
Malwarebytes for Android will now remove all the malicious apps that it has found. To complete the malware removal process, Malwarebytes may ask you to restart your device.
Your phone should now be free of adware, browser hijackers, and other malware.
If your current antivirus allowed a malicious app on your phone, you may want to consider purchasing the full-featured version of Malwarebytes to protect against these types of threats in the future. If you are still having problems with your phone after completing these instructions, then please follow one of the steps:
Restore your phone to factory settings by going to Settings > General management > Reset > Factory data reset.
AdwCleaner is a free popular on-demand scanner that can detect and remove malware that even the most well-known anti-virus and anti-malware applications fail to find. This on-demand scanner includes a lot of tools that can be used to fix the side effects of adware, browser hijackers, and other malware.
Download AdwCleaner.
You can download AdwCleaner by clicking the link below.
ADWCLEANER DOWNLOAD LINK(The above link will open a new web page from where you can download AdwCleaner)
Double-click on the setup file.
Double-click on the file named “adwcleaner_x.x.x.exe” to start AdwCleaner. In most cases, downloaded files are saved to the Downloads folder.
AdwCleaner program will now open and you will be presented with the program’s license agreement. After you read it, click on the I agree button if you wish to continue. If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
Perform Basic Repairs.
When AdwCleaner starts, on the left side of the window, click on “Settings” and then the following basic repairs:
Reset Proxy
Reset Chrome Policies
Reset TCP/IP
Reset Firewall
Reset IPSec
Reset IE Policies
Reset Winsock
Reset Hosts file
Click on the “Scan” button.
On the left side of the AdwCleaner window, click on “Dashboard” and then click “Scan” to perform a computer scan.
Wait for the AdwCleaner scan to finish.
AdwCleaner will now scan your computer for malware. This process can take a few minutes.
Click on “Quarantine” to remove malware.
When the AdwCleaner scan is completed it will display all of the items it has found. Click on the “Quarantine” button to remove the malicious programs from your computer.
Click on “Continue” to perform basic repairs and remove malicious programs.
AdwCleaner will now prompt you to save any open files or data as the program will need to close any open programs before it starts to clean. Click on the “Continue” button to finish the removal process.
AdwCleaner will now perform basic repairs and delete all detected malware from your computer. When the malware removal process is complete, restart your computer.
6. Call your ISP
If all the previous troubleshooting steps have been attempted and the problem persists, it may be time to contact your internet service provider. The issue could be on their end, and may require a new connection at the pole coming into your house or new equipment, such as a modem or amplifier. Your internet service provider will be able to diagnose and fix any issues with the connection.
In conclusion, the “ERR_CONNECTION_RESET” error can be caused by several factors, including corrupt cache and cookies, outdated DNS cache, problems with your router, or conflicts with antivirus or firewall software. By following the solutions outlined above, you should be able to resolve the issue and get your browser back to working properly. If you continue to experience the error, it may be a problem with the website or the network you are trying to connect to, and you may need to contact the website’s administrator or your network administrator for further assistance.
Meet Stelian Pilici
Stelian leverages over a decade of cybersecurity expertise to lead malware analysis and removal, uncover scams, and educate people. His experience provides insightful analysis and valuable perspective.
AdwCleaner program will now open and you will be presented with the program’s license agreement. After you read it, click on the I agree button if you wish to continue. If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
AdwCleaner will now perform basic repairs and delete all detected malware from your computer. When the malware removal process is complete, restart your computer.