Live Security Platinum - Virus Removal Guide

Live Security Platinum is a computer virus which will display fake security alerts,reporting that malware has been detected on your computer.This alerts are professional looking pop-ups and when you click on them, you are advised to buy Live Security Platinum in order to remove the detected threats.
In reality, none of the reported issues are real, and are only used to scare you into buying Live Security Platinum and stealing your personal financial information.

Apart from the bogus alerts,as part of its self-defense mechanism,Live Security Platinum has disabled the Windows system utilities, including the Windows Task Manager and Registry Editor,and will block you from running certain programs that could lead to its removal.
Further more,this rogue antivirus has modified your Windows files associations so now you can’t run files that end in a .exe extension.

If your computer is infected with Live Security Platinum,then you are seeing this images:

[Image: Live Security Platinum virus]

[Image: Live Security Platinum Alert]

[Image: Live Security Platinum Activation request]

[Image: Live Security Platinum Warning]

Registration codes for Live Security Platinum
As an optional step,you can use the following license key to register Live Security Platinum and stop the fake alerts.
Live Security Platinum license key: AA39754E-715219CE
Please keep in mind that entering the above registration code will NOT remove Live Security Platinum from your computer , instead it will just stop the fake alerts so that you’ll be able to complete our removal guide more easily.

Live Security Platinum Removal Guide

STEP 1 : Start your computer in Safe Mode with Networking

Remove all floppy disks, CDs, and DVDs from your computer, and then restart your computer.
Press and hold the F8 key as your computer restarts.Please keep in mind that you need to press the F8 key before the Windows start-up logo appears.
Note: With some computers, if you press and hold a key as the computer is booting you will get a stuck key message. If this occurs, instead of pressing and holding the “F8 key”, tap the “F8 key” continuously until you get the Advanced Boot Options screen.
On the Advanced Boot Options screen, use the arrow keys to highlight Safe Mode with Networking , and then press ENTER.

STEP 2: Remove Live Security Platinum malicious proxy server

Live Security Platinum may add a proxy server which prevents the user from accessing the internet,follow the below instructions to remove the proxy.

Start the Internet Explorer browser and if you are using Internet Explorer 9 ,click on the gear icon (Tools for Internet Explorer 8 users) ,then select Internet Options.
Go to the tab Connections.At the bottom, click on LAN settings.
Uncheck the option Use a proxy server for your LAN. This should remove the malicious proxy server and allow you to use the internet again.

If you are a Firefox users, go to Firefox(upper left corner) → Options → Advanced tab → Network → Settings → Select No Proxy

STEP 3: Repair your Windows Registry from Live Security Platinum malicious changes.

Smart Fortress 2012 has changed your Windows registry settings so that when you try to run a executable file (ending with .exe ) , it will instead launch the infection rather than the desired program.

Download the registryfix.reg file to fix the malicious registry changes from Live Security Platinum.
REGISTRYFIX.REG DOWNLOAD LINK (This link will automatically download the registry fix called registryfix.reg)
Double-click on registryfix.reg file to run it. Click “Yes” for Registry Editor prompt window,then click OK.

STEP 4: Run RKill to terminate known malware processes associated with Live Security Platinum.

RKill is a program that will attempt to terminate all malicious processes associated with Live Security Platinum,so that we will be able to perform the next step without being interrupted by this malicious software.
Because this utility will only stop Live Security Platinum running process, and does not delete any files, after running it you should not reboot your computer as any malware processes that are configured to start automatically will just be started again.

While your computer is in Safe Mode with Networking ,please download the latest official version of RKill.Please note that we will use a renamed version of RKILL so that Live Security Platinum won’t block this utility from running.
RKILL DOWNLOAD LINK (This link will automatically download RKILL renamed as iExplore.exe)
Double-click on the iExplore.exe icon in order to automatically attempt to stop any processes associated with Live Security Platinum.
RKill will now start working in the background, please be patient while the program looks for various malware programs and tries to terminate them.

IF you are having problems starting or running RKill, you can download any other renamed versions of RKill from here.
When Rkill has completed its task, it will generate a log. You can then proceed with the rest of the guide.

WARNING: Do not reboot your computer after running RKill as the malware process will start again , preventing you from properly performing the next step.

STEP 5: Remove Live Security Platinum malicious files with Malwarebytes Anti-Malware FREE

Download the latest official version of Malwarebytes Anti-Malware FREE.
MALWAREBYTES ANTI-MALWARE DOWNLOAD LINK (This link will open a download page in a new window from where you can download Malwarebytes Anti-Malware Free)
Start the Malwarebytes’ Anti-Malware installation process by double clicking on mbam-setup file.
When the installation begins, keep following the prompts in order to continue with the setup process. Do not make any changes to default settings and when the program has finished installing, make sure you leave both the Update Malwarebytes’ Anti-Malware and Launch Malwarebytes’ Anti-Malware checked. Then click on the Finish button. If Malwarebytes’ prompts you to reboot, please do not do so.
Malwarebytes Anti-Malware will now start and you’ll be prompted to start a trial period , please select ‘Decline‘ as we just want to use the on-demand scanner.
On the Scanner tab,select Perform full scan and then click on the Scanbutton to start scanning your computer.
Malwarebytes’ Anti-Malware will now start scanning your computer for Live Security Platinum malicious files as shown below.
When the scan is finished a message box will appear, click OK to continue.
You will now be presented with a screen showing you the malware infections that Malwarebytes’ Anti-Malware has detected.Please note that the infections found may be different than what is shown in the image.Make sure that everything is Checked (ticked) and click on the Remove Selected button.
Malwarebytes’ Anti-Malware will now start removing the malicious files.After completing this task it will display a message stating that it needs to reboot,please allow this request and then let your PC boot in Normal mode.

STEP 6: Double check your system for any left over infections with HitmanPro

This step can be performed in Normal Mode ,so please download the latest official version of HitmanPro.
HITMANPRO DOWNLOAD LINK (This link will open a download page in a new window from where you can download HitmanPro)
Double click on the previously downloaded fileto start the HitmanPro installation.

IF you are experiencing problems while trying to start HitmanPro, you can use the Force Breach mode.To start HitmanPro in Force Breach mode, hold down the left CTRL-key when you start HitmanPro and all non-essential processes are terminated, including the malware process. (How to start HitmanPro in Force Breach mode – Video)
Click on Next to install HitmanPro on your system.
The setup screen is displayed, from which you can decide whether you wish to install HitmanPro on your machine or just perform a one-time scan, select a option then click on Next to start a system scan.
HitmanPro will start scanning your system for malicious files as seen in the image below.
Once the scan is complete,you’ll see a screen which will display all the malicious files that the program has found.Click on Next to remove this malicious files.
Click Activate free license to start the free 30 days trial and remove the malicious files.
HitmanPro will now start removing the infected objects.If this program will ask you to restart your computer,please allow this request.

STEP 7: Remove the left over malicious registry keys and files

Live Security Platinum has sadded some malicious registry keys to your Windows installation , to remove this malicious changes we need to run a scan with RogueKiller.

Please download the latest official version of RogueKiller.
ROGUEKILLER DOWNLOAD LINK (This link will automatically download RogueKiller on your computer)
Double click on RogueKiller.exe to start this utility and then wait for the Prescan to complete.This should take only a few seconds and then you can click the Start button to perform a system scan.
After the scan has completed, press the Delete button to remove any malicious registry keys.
Next we will need to restore your shortcuts, so click on the ShortcutsFix button and allow the program to run.

If you are still experiencing problems while trying to remove Live Security Platinum from your machine, please start a new thread in our Malware Removal Assistance forum.

10 Rules to Avoid Online Scams

Here are 10 practical safety rules to help you avoid malware, online shopping scams, crypto scams, and other online fraud. Each tip includes a quick “if you already got hit” action.

Stop and verify before you click, log in, download, or pay.

Most scams win by creating urgency. Verify using a trusted method: type the website address yourself, use the official app, or call a known number (not the one in the message).

If you already clicked: close the page, do not enter passwords, and run a malware scan.
Keep your operating system, browser, and apps updated.

Updates patch security holes used by malware and malicious ads. Turn on automatic updates where possible.

If you saw a scary “update now” pop-up: close it and update only through your device settings or the official app store.
Use layered protection: antivirus plus an ad blocker.

Antivirus helps block malware. An ad blocker reduces scam redirects, phishing pages, and malvertising.

If your browser is acting weird: remove unknown extensions, reset the browser, then run a full scan.
Install apps, software, and extensions only from official sources.

Avoid cracked software, “keygens,” and random downloads. During installs, choose Custom/Advanced and decline bundled offers you do not recognize.

If you already installed something suspicious: uninstall it, restart, and scan again.
Treat links and attachments as untrusted by default.

Phishing often impersonates delivery services, banks, and popular brands. If it is unexpected, do not open attachments or log in through the message.

If you entered credentials: change the password immediately and enable 2FA.
Shop safely: research the store, then pay with protection.

Be cautious with brand-new stores, “closing sale” stories, and prices that make no sense. Prefer credit cards or PayPal for dispute options. Avoid wire transfers, gift cards, and crypto payments.

If you already paid: contact your card issuer or PayPal quickly to dispute the transaction.
Crypto rule: never pay a “fee” to withdraw or recover money.

Common patterns include fake profits, then “tax,” “gas,” or “verification” fees. Another is a “recovery agent” who demands upfront crypto.

If you already sent crypto: stop paying, save evidence (wallet addresses, TXIDs, chats), and report the scam to the platform used.
Secure your accounts with unique passwords and 2FA (start with email).

Use a password manager and unique passwords for every account. Enable 2FA using an authenticator app when possible.

If you suspect an account takeover: change passwords, sign out of all devices, and review recent logins and recovery settings.
Back up important files and keep one backup offline.

Backups protect you from ransomware and device failure. Keep at least one backup on an external drive that is not always connected.

If you suspect infection: do not connect backup drives until the system is clean.
If you think you are a victim: stop losses, document evidence, and escalate fast.

Move quickly. Speed matters for disputes, account recovery, and limiting damage.
- Stop payments and contact: do not send more money or respond to the scammer.
- Call your bank or card issuer: block transactions, replace the card if needed, and start a dispute or chargeback.
- Secure your email first: change the email password, enable 2FA, and remove unfamiliar recovery options.
- Secure other accounts: change passwords, enable 2FA, and log out of all sessions.
- Scan your device: remove suspicious apps or extensions, then run a full malware scan.
- Save evidence: screenshots, emails, order pages, tracking pages, wallet addresses, TXIDs, and chat logs.
- Report it: to the payment provider, marketplace, social platform, exchange, or wallet service involved.

These rules are intentionally simple. Most online losses happen when decisions are rushed. Slow down, verify independently, and use payment methods and account controls that give you recourse.

386 thoughts on “Live Security Platinum – Virus Removal Guide”

Sacrus

September 4, 2012 at 22:37

Hello. First of all. thanks for your tutorial…
Just to say one thing: I don’t know if it is only my problem, but i downloaded the hitman pro, and i don’t find a way to activate for 30 days evaluation… I have to find a crack, and then run de scan…
Everything else, 100% OK.
- Stelian Pilici
  
  September 5, 2012 at 04:06
  Hello Sacrus,
  Can you perform a scan with the following utilities:
  
  1.Run a scan with Kaspersky Virus Removal Tool
  Click here to download the Kaspersky Virus Removal Tool.
  1. Save it to your desktop.
  2. Double click the setup file to run it.
  3. Follow the onscreen prompts until it is installed
  4. Click the Options button (the ‘Gear’ icon), then make sure only the following are ticked:
    
    System Memory
    
    Hidden startup objects
    
    Disk boot sectors
    
    Local Disk (C:)
    
    Also any other drives (Removable that you may have)
  5. Then click on Actions on the left hand side
  6. Click Select Action, then make sure both Disinfect and Delete if disinfection fails are ticked
  7. Click on Automatic Scan
  8. Now click the Start Scanning button, to run the scan
  9. After the scan is complete, close the program
  2.Run a scan with Eset Online Scanner.
  1. Download ESET Online Scanner utility.
    ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
  2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
  3. Check Yes, I accept the Terms of Use
  4. Click the Start button.
  5. Check Scan archives
  6. Push the Start button.
  7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  8. When the scan completes, push Finish
Beth

September 4, 2012 at 22:12

THANK YOU SO MUCH. You saved my @$$.
Tim

September 4, 2012 at 21:21

As the great Charlie Sheen would say, you are WINNING! Seriously, thanks for the help. Every single step was perfectly clear and my PC is 100% back to normal again!
Matte

September 4, 2012 at 18:32

Thanks so much for the clear and thorough instructions. This saved me a lot of time and a great deal of worry and hair-pulling! Any other time I had a virus I had to wipe my hard drive – ugh! Thanks for generously sharing your knowledge!
Anita

September 4, 2012 at 06:57

Hi There,

Many thanks for your help. This was a nasty virus and the instructions were fantastic.
Keisha

September 4, 2012 at 06:40

Hi. I’m on step 5 where you’re supposed to download the malwarebytes thing but when I click the link it and the page pulls up it doesn’t give me the option to click on what is instructed. It just says download and when I click that it takes me to a cnet thing and doesn’t do anything.
- Stelian Pilici
  
  September 4, 2012 at 08:57
  Lets get rid of this infection:
  STEP 1: Run a scan with Malwarebytes Anti-Malware in Chameleon Mode in Norman mode:
  1. Download Malwarebytes Chameleon from here and extract it to a folder in a convenient location
  2. Make certain that your PC is connected to the internet and then open the folder where you extracted Chameleon to and double-click on the Chameleon help file and then follow the onscreen instructions to use it.
  3. If the Chameleon help file itself will not open, then double-click each file one by one until you find one that works, which will be indicated by a black DOS/command prompt window Note: Do not attempt to open mbam-killer as that is not a Chameleon executable and serves a different purpose)
  4. Follow the onscreen instructions to press a key to continue and Chameleon will proceed to download and install Malwarebytes Anti-Malware for you
  5. Once it has done this, it will attempt to update Malwarebytes Anti-Malware, click OK when it says that the database was updated successful
  6. Next, Malwarebytes Anti-Malware will automatically open and perform a Quick scan
  7. Upon completion of the scan, if anything has been detected, click on Show Result
  8. Have Malwarebytes Anti-Malware remove any threats that are detected and click Yes if prompted to reboot your computer to allow the removal process to complete
  9. After your computer restarts, open Malwarebytes Anti-Malware and perform a Full System scan to verify that there are no remaining threats
  STEP 2: Run a scan with RogueKiller
  1. Please download the latest official version of RogueKiller.
    RogueKiller Download Link (This link will automatically download RogueKiller on your computer)
  2. Double click on RogueKiller.exe to start this utility and then wait for the Prescan to complete.This should take only a few seconds and then you can click the Scan button to perform a system scan.
  3. After the scan has completed, press the Delete button to remove any malicious registry keys.
  4. Next we will need to restore your shortcuts, so click on the ShortcutsFix button and allow the program to run.
  STEP 3 Please perform a scan with HitmanPro as seen on the guide.
  If you are having problems starting this program please use the ForceBreach mode as described in the guide.
  
  STEP 4: Run a scan with ESET Online Scanner:
  1. Download ESET Online Scanner utility.
    ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
  2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
  3. Check Yes, I accept the Terms of Use
  4. Click the Start button.
  5. Check Scan archives
  6. Push the Start button.
  7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  8. When the scan completes, push Finish
  Waiting for your reply to tell me how everything is running!
  Good luck…
Dave

September 4, 2012 at 04:28

The whole thing worked without a hitch, thanks for the detailed instructions.
Sarah

September 4, 2012 at 04:05

Thank you so much! I was in a near panic when that virus popped up. Did a quick search on my iphone and found this tutorial. I followed all the steps and everything worked fine! My computer is fixed. I honestly can’t thank you enough. You’ve saved me so much time and money!
Michael

September 4, 2012 at 04:04

Thanks so much! Everything seems to be going good, at malwarebytes step.
Andrew

September 3, 2012 at 22:28

Thank you so much for your time and effort. This is the most helpful guide ive seen pertaining to the removal of malware. You even took the time to put the links to download software and reply to peoples questions.

truly amazing
Dean

September 3, 2012 at 20:00

Thanks for the excellent advise!!! The desktop computer that was attacked by Live Security Platinum, and shut out of the Internet, is now restored after working through your suggestions. The protocol order was followed but since internet access was not restoted until after RogueKiller.exe was run, I had to back track and re-run Hitman Pro. The attack was so nasty that it impacted our router as well. Two PC laptops also could not access our wireless network untill the desktop computer, also on a wireless connection, was restored. Unfortunately, my office laptop will still not connect to the internet, either wirelessly or even when directly plugged into the modem. There seems to be something actively shutting down the connections, which are listed as “connected” for a few seconds before the connection fails again. This only started with the attack on the desktop computer and the laptop has been scanned for the Live Securety malware without it being dected. Any advice would be greatly appreciated!!! Thanks in advance.

Dean
- Stelian Pilici
  
  September 4, 2012 at 04:41
  Hello Dean,
  Can you please run a scan with Combofix,Complete Internet Repair and Farbar Service Scanner so that I can get an idea on what’s going on :
  
  STEP 1 : Run a scan with Combofix
  
  Download ComboFix from one of the following locations:
  
  COMBOFIX DOWNLOAD LINK #1 (This link will automatically download Combofix on your computer)
  COMBOFIX DOWNLOAD LINK #2 (This link will automatically download Combofix on your computer)
  
  VERY IMPORTANT !!! Save as Combo-Fix.exe during the download.ComboFix must be renamed before you download to your Desktop
  - Close any open browsers.
  - Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection beforeperforming a scan. They can interfere with ComboFix or remove some of its embedded files which may cause “unpredictable results”.
  - WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
  - Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
  - If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
  1. Double click on ComboFix.exe & follow the prompts.
  2. Accept the disclaimer and allow to update if it asks
  3. When finished, it shall produce a log for you.
  Notes:
  1. Do not mouse-click Combofix’s window while it is running. That may cause it to stall.
  2. Do not “re-run” Combofix. If you have a problem, reply back for further instructions.
  3. If after the reboot you get errors about programms being marked for deletion then reboot, that will cure it.
  STEP 2: Run a scan with Complete Internet Repair utility
  1. Download Complete Internet Repair utilityto your desktop
  2. Unzip all the files to their own folder on the desktop
  3. Within the folder double click CIntRep
  4. Select the following items,then press the GO button.
  STEP 3: Run a scan with Farbar Service Scanner
  1. Download Farbar Service Scanner from the below link.
    FABAR SERVICE SCANNER (This link will automatically download Farbar Service Scanner on your computer)
  2. Run the ulity and checkmark all the boxes
  3. Click on the Scan button.
  4. Add the log that will produce in your next reply.
  Waiting for your reply to tell me if your machine is ok and the logs from this utilities.
  - Dean
    
    September 6, 2012 at 04:04
    
    Thanks again Stelian! My laptop wireless connection is restored.
    
    From your last message, I had to get the Symantec AV turned off before running the scans you recommended. Since the company has our AV locked down and I was reasonably certain that the AV or was part of the problem, I had the AV striped off the laptop and then tested the wireless connectivity. With out the AV, the wireless was restored. Now with a fresh install of the AV, I’m back in business. Many thanks again for all the advice!!!
Patrick

September 3, 2012 at 09:16

I’m at the step to run Malwarebytes but everytime I run the full scan, the program stops responding about 5 minutes in. I used malwarebytes chameleon and that worked along with the quick scan that followed. What do I do to get the full scan to work properly?
- Stelian Pilici
  
  September 3, 2012 at 12:23
  
  Hello Patrick,
  Please run the HitmanPro and RogueKiller scan and then try to do a Full scan with Malwarebytes…
  - Janice
    
    September 3, 2012 at 14:05
    
    Thank u soo much. I almost threw my laptop out the window in the middle of a 20 pg research paper. You saved me a lot of money!!
  - Patrick
    
    September 3, 2012 at 22:29
    
    Ran both HitmanPro and Roguekiller and followed the instructions as posted here. Malwarebytes is still running for about 5 minutes and then it stops responding.
  - Stelian Pilici
    
    September 4, 2012 at 04:29
    OK Patrick,lets bring in the big guns:
    Please run a scan with Combofix, ESET online scanner and post the logs here so that I can get an idea on what’s going on :
    
    STEP 1 : Run a scan with Combofix
    
    Download ComboFix from one of the following locations:
    
    COMBOFIX DOWNLOAD LINK #1 (This link will automatically download Combofix on your computer)
    COMBOFIX DOWNLOAD LINK #2 (This link will automatically download Combofix on your computer)
    
    VERY IMPORTANT !!! Save as Combo-Fix.exe during the download.ComboFix must be renamed before you download to your Desktop
    
    Close any open browsers.
    
    Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection beforeperforming a scan. They can interfere with ComboFix or remove some of its embedded files which may cause “unpredictable results”.
    
    WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
    
    Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
    
    If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
    
    Double click on ComboFix.exe & follow the prompts.
    
    Accept the disclaimer and allow to update if it asks
    
    When finished, it shall produce a log for you.
    
    Notes:
    
    Do not mouse-click Combofix’s window while it is running. That may cause it to stall.
    
    Do not “re-run” Combofix. If you have a problem, reply back for further instructions.
    
    If after the reboot you get errors about programms being marked for deletion then reboot, that will cure it.
    
    STEP 2: Run a scan with ESET Online Scanner:
    
    Download ESET Online Scanner utility.
    ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
    
    Double click on the Eset installer program (esetsmartinstaller_enu.exe).
    
    Check Yes, I accept the Terms of Use
    
    Click the Start button.
    
    Check Scan archives
    
    Push the Start button.
    
    ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
    
    When the scan completes, push Finish
    
    Waiting for your reply to tell me if your machine is ok and the logs from this utilities.
  - Patrick
    
    September 5, 2012 at 23:28
    
    Combofix got stuck on stage 4 and did not complete. ESET scan got stuck on a temporary internet file, which is where the malwarebytes scan also gets stuck. I double checked my settings after running combofix and realized I did not turn off Windows Firewall. Should I turn the firewall off and try running Combofix again?
  - Stelian Pilici
    
    September 7, 2012 at 15:09
    
    Hello Patrick,
    Can you please download Comodo Cleaning Essentials and start KillSwitch….We are looking for any files that aren’t safe…
    I need a screenshot from this utility if possible.
- Stephanie
  
  September 3, 2012 at 19:25
  
  I have done everthing up until the rougekiller download, my computer wont let me download it and when it tries it tells me that there is an error in red. Will everhting be okay with out the last steps?
  - Stelian Pilici
    
    September 4, 2012 at 04:43
    Hello Stephanie,
    HitmanPro and Malwarebytes should have removed this rogue antivirus,however for your peace of mind I would suggest that you perform a scan with the following utilities:
    
    1.Run a scan with Kaspersky Virus Removal Tool
    Click here to download the Kaspersky Virus Removal Tool.
    
    Save it to your desktop.
    
    Double click the setup file to run it.
    
    Follow the onscreen prompts until it is installed
    
    Click the Options button (the ‘Gear’ icon), then make sure only the following are ticked:
    
    System Memory
    
    Hidden startup objects
    
    Disk boot sectors
    
    Local Disk (C:)
    
    Also any other drives (Removable that you may have)
    
    Then click on Actions on the left hand side
    
    Click Select Action, then make sure both Disinfect and Delete if disinfection fails are ticked
    
    Click on Automatic Scan
    
    Now click the Start Scanning button, to run the scan
    
    After the scan is complete, close the program
    
    2.Run a scan with Eset Online Scanner.
    
    Download ESET Online Scanner utility.
    ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
    
    Double click on the Eset installer program (esetsmartinstaller_enu.exe).
    
    Check Yes, I accept the Terms of Use
    
    Click the Start button.
    
    Check Scan archives
    
    Push the Start button.
    
    ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
    
    When the scan completes, push Finish
giannis

September 3, 2012 at 07:49

Hello,
I’ve stuck at step 4. I have downloaded RKill, but when i click it, Internet Explorer opens instead of the cmd.
Help me please
- Stelian Pilici
  
  September 3, 2012 at 12:24
  Hello giannis,
  Lets work in NORMAL MODE to avoid this issue:
  STEP 1: Run a scan with Malwarebytes Anti-Malware in Chameleon Mode in Norman mode:
  1. Download Malwarebytes Chameleon from here and extract it to a folder in a convenient location
  2. Make certain that your PC is connected to the internet and then open the folder where you extracted Chameleon to and double-click on the Chameleon help file and then follow the onscreen instructions to use it.
  3. If the Chameleon help file itself will not open, then double-click each file one by one until you find one that works, which will be indicated by a black DOS/command prompt window Note: Do not attempt to open mbam-killer as that is not a Chameleon executable and serves a different purpose)
  4. Follow the onscreen instructions to press a key to continue and Chameleon will proceed to download and install Malwarebytes Anti-Malware for you
  5. Once it has done this, it will attempt to update Malwarebytes Anti-Malware, click OK when it says that the database was updated successful
  6. Next, Malwarebytes Anti-Malware will automatically open and perform a Quick scan
  7. Upon completion of the scan, if anything has been detected, click on Show Result
  8. Have Malwarebytes Anti-Malware remove any threats that are detected and click Yes if prompted to reboot your computer to allow the removal process to complete
  9. After your computer restarts, open Malwarebytes Anti-Malware and perform a Full System scan to verify that there are no remaining threats
  STEP 2: Run a scan with RogueKiller
  1. Please download the latest official version of RogueKiller.
    RogueKiller Download Link (This link will automatically download RogueKiller on your computer)
  2. Double click on RogueKiller.exe to start this utility and then wait for the Prescan to complete.This should take only a few seconds and then you can click the Scan button to perform a system scan.
  3. After the scan has completed, press the Delete button to remove any malicious registry keys.
  4. Next we will need to restore your shortcuts, so click on the ShortcutsFix button and allow the program to run.
  STEP 3 Please perform a scan with HitmanPro as seen on the guide.
  If you are having problems starting this program please use the ForceBreach mode as described in the guide.
  
  STEP 4: Run a scan with ESET Online Scanner:
  1. Download ESET Online Scanner utility.
    ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
  2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
  3. Check Yes, I accept the Terms of Use
  4. Click the Start button.
  5. Check Scan archives
  6. Push the Start button.
  7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  8. When the scan completes, push Finish
  Waiting for your reply to tell me how everything is running!
  Good luck…
J. Johnson

September 3, 2012 at 06:46

5 stars, good shit man
Stephanie

September 3, 2012 at 01:10

Just wanted to say thank you for all the info! Everything appears to be working on my computer and all the Live Security stuff is gone. You saved all of my precious photos and saved me money! THANKS SO MUCH!
TW

September 2, 2012 at 23:15

Worked perfect. I could not use my internet(till you showed how and then I was able to perform all the steps-1.5 hrs), or restore. This cleaned it all out. Very much worth the effort. Thanks.
amanda

September 2, 2012 at 22:58

AWESOME! AWESOME! AWESOME! I don’t really know much about computers and I’m somewhat known by the local PC fixers as a little too click happy… This looks like a more difficult fix than it actually is… However, after going into safe mode with networking and downloading the malware program, it was just a few clicks to delete that awful “security” thing!!! Thank You!!!
anand

September 2, 2012 at 17:54

Great stuff, it helped me to remove torjan
- Bobby
  
  September 3, 2012 at 02:05
  
  Hitman Pro seems to have been updated so there is no free version. Rogue Killer caused a blue screen error on my PC. I skipped these two steps, and so far so good. Thanks all.
Sammy Dayoos

September 2, 2012 at 17:23

Thank you so much man. It was awesome!!

It is nice to see good people like you dedicate their time helping others.

This saved me lots of money.
Oswin smith

September 2, 2012 at 16:55

Thank you soo much!
I was considering on taking my computer to a PC Repair shop, but your website made that totally unneccessary and a waste of money.
It helped me, a person with little knowledge of IT, to remove that annoying and pesky virus that is very persistant.
I am so grateful for this website and your Guide, so keep on trying!
Thanks again.