If you are seeing random pop-up ads asking to update Adobe Flash Player or Java within Internet Explorer, Firefox and Google Chrome, then your computer is infected with an adware or a potentially unwanted program.
These “Update Flash Player” or “Update Java” notifications are not created by the developers of Adobe Flash Player or Java, instead the pop-ups are used by cyber criminals to distribute adware and browser hijackers.
The fake update Flash Player or Java pop-up ads are caused by an ad-supported extension for Internet Explorer, Firefox and Chrome, which is distributed through various monetization platforms during installation. This malicious browser extensions is typically added when you install another free software (video recording, download-managers or PDF creators) that had bundled into their installation this adware program.
When this malicious extension is installed, when you will browse the Internet, an ad with a fake request to update Adobe Flash Player or Java will randomly pop-up. The malicious web pagewill display a pop-up box stating that you need to updated or install Flash Player or Java to view a video. If you click on the “Download”, “Run Update” or “Click to install now” button, instead of installing an update for Adobe Flash Player or Java, you’ll agree to download an adware or a malicious programs onto your computer.
The fake update Flash Player or Java link may install on your computer potentially unwanted programs like: toolbars (Sweet-Page Toolbar, Delta Toolbar, Trovi Search), adware (WebCake, EnhanceTronic, CouponBuddy) or other forms of malware.
When infected with this malicious program, other common symptoms include:
- Advertising banners are injected with the web pages that you are visiting.
- Random web page text is turned into hyperlinks.
- Browser popups appear which recommend fake updates or other software.
- Other unwanted adware programs might get installed without the user’s knowledge.
Always opt for the custom installation and deselect anything that is not familiar, especially optional software that you never wanted to download and install in the first place. It goes without saying that you should not install software that you don’t trust.
How to remove “Update Flash Player” or “Update Java” pop-ups (Removal Guide)
Please perform all the steps in the correct order. If you have any questions or doubt at any point, STOP and ask for our assistance.
To remove “Update Flash Player” pop-ups, follow these steps:
- STEP 1: Use AdwCleaner to remove adware from the computer
- STEP 2: Scan and clean your computer with Malwarebytes Anti-Malware
- STEP 3: Double-check for malicious programs with HitmanPro
- (OPTIONAL) STEP 4: Use Zemana AntiMalware Portable to remove browser hijackers
- (OPTIONAL) STEP 5: Reset your browser to default settings
STEP 1: Use AdwCleaner to remove adware from the computer
Malwarebytes AdwCleaner is a free utility that will scan your computer for adware programs that may have been installed without your knowledge.
- You can download Malwarebytes AdwCleaner from the below link.
MALWAREBYTES ADWCLEANER DOWNLOAD LINK (This link will start the download of “Malwarebytes AdwCleaner” on your computer)
- When Malwarebytes AdwCleaner has finished downloading, please double-click on the AdwCleaner icon to perform a system scan with this program.
If Windows prompts you as to whether or not you wish to run Malwarebytes AdwCleaner, please allow it to run.
- When the Malwarebytes AdwCleaner program will open, click on the “Scan” button as shown below.
Malwarebytes AdwCleaner will now start to search for the “Update Flash Player” or “Update Java” adware and other malicious programs.
- To remove the malicious files that were detected in the previous step, please click on the “Clean” button.
- Malwarebytes AdwCleaner will prompt you to save any open files or documents, as the program will need to reboot the computer to complete the cleaning process. Please do so, and then click on the “OK” button.
When your computer reboots and you are logged in, Malwarebytes AdwCleaner will automatically open a log file that contains the files, registry keys, and programs that were removed from your computer. Please review this log file and then close the notepad window. You can now continue with the rest of the instructions.
STEP 2: Scan and clean your computer with Malwarebytes Anti-Malware
Malwarebytes Anti-Malware is a powerful on-demand scanner which should remove the “Update Flash Player” or “Update Java” redirect from your machine. It is important to note that Malwarebytes Anti-Malware will run alongside antivirus software without conflicts.
- You can download download Malwarebytes Anti-Malware from the below link.
MALWAREBYTES ANTI-MALWARE DOWNLOAD LINK (This link open a new page from where you can download “Malwarebytes Anti-Malware”)
- When Malwarebytes has finished downloading, double-click on the “mb3-setup-consumer” file to install Malwarebytes Anti-Malware on your computer.
You may be presented with an User Account Control pop-up asking if you want to allow Malwarebytes to make changes to your device. If this happens, you should click “Yes” to continue with the installation.
- When the Malwarebytes installation begins, you will see the Malwarebytes Setup Wizard which will guide you through the installation process.
To install Malwarebytes Anti-Malware on your machine, keep following the prompts by clicking the “Next” button.
- Once installed, Malwarebytes will automatically start and update the antivirus database. To start a system scan you can click on the “Scan Now” button.
- Malwarebytes Anti-Malware will now start scanning your computer for malicious programs.
This process can take a few minutes, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.
- When the scan has completed, you will be presented with a screen showing the malware infections that Malwarebytes Anti-Malware has detected.
To remove the malicious programs that Malwarebytes has found, click on the “Quarantine Selected” button.
- Malwarebytes Anti-Malware will now quarantine all the malicious files and registry keys that it has found.
To complete the malware removal process, Malwarebytes may ask you to restart your computer.
When the malware removal process is complete, you can close Malwarebytes Anti-Malware and continue with the rest of the instructions.
STEP 3: Double-check for malicious programs with HitmanPro
HitmanPro can find and remove malware, adware, bots, and other threats that even the best antivirus suite can oftentimes miss. HitmanPro is designed to run alongside your antivirus suite, firewall, and other security tools.
- You can download HitmanPro from the below link:
HITMANPRO DOWNLOAD LINK (This link will open a new web page from where you can download “HitmanPro”)
- When HitmanPro has finished downloading, double-click on the “hitmanpro” file to install this program on your computer.
You may be presented with an User Account Control pop-up asking if you want to allow HitmanPro to make changes to your device. If this happens, you should click “Yes” to continue with the installation.
- When the program starts you will be presented with the start screen as shown below. Now click on the Next button to continue with the scan process.
- HitmanPro will now begin to scan your computer for malware.
- When it has finished it will display a list of all the malware that the program found as shown in the image below. Click on the “Next” button, to remove malware.
- Click on the “Activate free license” button to begin the free 30 days trial, and remove all the malicious files from your computer.
When the process is complete, you can close HitmanPro and continue with the rest of the instructions.
(OPTIONAL) STEP 4: Use Zemana AntiMalware Portable to remove browser hijackers
This step should be performed only if your issues have not been solved by the previous steps.
- You can download Zemana AntiMalware Portable from the below link:
ZEMANA ANTIMALWARE PORTABLE DOWNLOAD LINK (This link will start the download of “Zemana AntiMalware Portable”)
- Double-click on the file named “Zemana.AntiMalware.Portable” to perform a system scan with Zemana AntiMalware Free.
You may be presented with a User Account Control dialog asking you if you want to run this program. If this happens, you should click “Yes” to allow Zemana AntiMalware to run.
- When Zemana AntiMalware will start, click on the “Scan” button to perform a system scan.
- Zemana AntiMalware will now scan your computer for malicious programs. This process can take up to 10 minutes.
- When Zemana has finished finished scanning it will show a screen that displays any malware that has been detected. To remove all the malicious files, click on the “Next” button.
Zemana AntiMalware will now start to remove all the malicious programs from your computer. When the process is complete, you can close Zemana AntiMalware and continue with the rest of the instructions.
(OPTIONAL) STEP 5: Reset your browser to default settings
This step should be performed only if your issues have not been solved by the previous steps.
Google Chrome has an option that will reset itself to its default settings. Resetting your browser settings will reset the unwanted changes caused by installing other programmes. However, your saved bookmarks and passwords will not be cleared or changed.
- Click on Chrome’s main menu button, represented by three horizontal lines. When the drop-down menu appears, select the option labeled Settings.
- Chrome’s Settings should now be displayed in a new tab or window, depending on your configuration. Next, scroll to the bottom of the page and click on the Show advanced settings link (as seen in the below example).
- Chrome’s advanced Settings should now be displayed. Scroll down until the Reset browser settings section is visible, as shown in the example below. Next, click on the Reset browser settings button.
- A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue on with the reset process. To complete the restoration process, click on the Reset button.
You can reset Internet Explorer settings to return them to the state they were in when Internet Explorer was first installed on your PC.
- Open Internet Explorer, click on the “gear icon” in the upper right part of your browser, then click again on Internet Options.
- In the “Internet Options” dialog box, click on the “Advanced” tab, then click on the “Reset” button.
- In the “Reset Internet Explorer settings” section, select the “Delete personal settings” check box, then click on “Reset” button.
- When Internet Explorer has completed its task, click on the “Close” button in the confirmation dialogue box. You will now need to close your browser, and then you can open Internet Explorer again.
If you’re having problems with Firefox, resetting it can help. The reset feature fixes many issues by restoring Firefox to its factory default state while saving your essential information like bookmarks, passwords, web form auto-fill information, browsing history and open tabs.
- In the upper-right corner of the Firefox window, click the Firefox menu button, then click on the “Help” button.
- From the Help menu, choose Troubleshooting Information.
If you’re unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting information page.
- Click the “Refresh Firefox” button in the upper-right corner of the “Troubleshooting Information” page.
- To continue, click on the “Refresh Firefox” button in the new confirmation window that opens.
- Firefox will close itself and will revert to its default settings. When it’s done, a window will list the information that was imported. Click on the “Finish“.
If you are still experiencing problems while trying to remove “Update Flash Player” or “Update Java” redirect from your computer, please ask for help in our Malware Removal Assistance forum.