If your web browser is constantly being redirected to sites that display a “Internet Security Alert! Code: 055BCCAC9FEC” notification, asking you to call a support number to fix it, then it is possible that you have adware program installed on your computer.
The bogus “Internet Security Alert! Code: 055BCCAC9FEC” alert is shown in such a way as to trick the user into thinking their computer has crashed or that a virus has been detected on the computer. It does this to try and scare the infected user into calling one of the listed numbers in order to receive support. In reality, though, they will only be greeted with people who are trying to sell them unneeded support contracts and services.
The “Internet Security Alert! Code: 055BCCAC9FEC” pop-up will have this message:
Internet Security Alert! Code: 055BCCAC9FEC
Do not ignore this critical alert.
If you close this page, your device access will de disabled to prevent further damage to our network.
Your device has alerted us that it has been infected with a Suspicious Activity. The following information is being stolen.
Please call us immediately at:
> Facebook logins
> Credit Card details
> Email Account Login
> Photos stored on this device
You must contact us immediately so that our engineers can walk you through the removal process over the phone. Please call us within the next 5 minutes to prevent your device from being disabled.
The scammer will typically attempt to get the victim to allow remote access to their computer. After remote access is gained, the scammer relies on confidence tricks typically involving utilities built into Windows and other software in order to gain the victim’s trust to pay for the supposed “support” services, when the scammer actually steals the victim’s credit card account information.
How to remove “Internet Security Alert! Code: 055BCCAC9FEC” Adware (Virus Removal Guide)
Please perform all the steps in the correct order. If you have any questions or doubt at any point, STOP and ask for our assistance.
To remove the “Internet Security Alert! Code: 055BCCAC9FEC” pop-ups, follow these steps:
- STEP 1: Use Malwarebytes to remove “Internet Security Alert! Code: 055BCCAC9FEC” adware
- STEP 2: Use Zemana AntiMalware Free to scan for malware and unwanted programs
- STEP 3: Double-check for malicious programs with HitmanPro
- (OPTIONAL) STEP 4: Reset your browser to default settings
This step is needed if the malicious “Internet Security Alert! Code: 055BCCAC9FEC” pop-ups will not allow you to close your browser.
- Open Task Manager by right-clicking the taskbar and then clicking Start Task Manager. Alternatively to start the Windows Task Manager, you can press Ctrl+Alt+Del and click on Task Manager or simply press on Ctrl+Shift+Esc.
- Scroll through the list till you see your web browser’s process and left-click on it once so it becomes highlighted. Once you have selected the browser’s process, click on the End Task button as show in the picture below.
- Your browser window should now be closed. The next time you open your browser, do not allow the browser to open the last opened page.
STEP 1: Use Malwarebytes to remove “Internet Security Alert! Code: 055BCCAC9FEC” adware
Malwarebytes is a powerful on-demand scanner which should remove the “Internet Security Alert! Code: 055BCCAC9FEC” pop-ups from your machine. It is important to note that Malwarebytes will run alongside antivirus software without conflicts.
- You can download download Malwarebytes from the below link.
MALWAREBYTES DOWNLOAD LINK (This link open a new page from where you can download “Malwarebytes”)
- When Malwarebytes has finished downloading, double-click on the “mb3-setup-consumer” file to install Malwarebytes on your computer.
You may be presented with an User Account Control pop-up asking if you want to allow Malwarebytes to make changes to your device. If this happens, you should click “Yes” to continue with the installation.
- When the Malwarebytes installation begins, you will see the Malwarebytes Setup Wizard which will guide you through the installation process.
To install Malwarebytes on your machine, keep following the prompts by clicking the “Next” button.
- Once installed, Malwarebytes will automatically start and update the antivirus database. To start a system scan you can click on the “Scan Now” button.
- Malwarebytes will now start scanning your computer for malicious programs.
This process can take a few minutes, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.
- When the scan has completed, you will be presented with a screen showing the malware infections that Malwarebytes has detected.
To remove the malicious programs that Malwarebytes has found, click on the “Quarantine Selected” button.
- Malwarebytes will now quarantine all the malicious files and registry keys that it has found.
To complete the malware removal process, Malwarebytes may ask you to restart your computer.
When the malware removal process is complete, you can close Malwarebytes and continue with the rest of the instructions.
STEP 2: Use Zemana AntiMalware Free to scan for malware and unwanted programs
Zemana AntiMalware is a free malware scanner which can detect malicious programs that your antivirus has failed to find.
- You can download Zemana AntiMalware Free from the below link:
ZEMANA ANTIMALWARE FREE DOWNLOAD LINK (This link open a new webpage from where you can download “Zemana AntiMalware Free”)
- Double-click on the file named “Zemana.AntiMalware.Setup.exe” to start the installation of Zemana AntiMalware.
You may be presented with a User Account Control dialog asking you if you want to run this file. If this happens, you should click “Yes” to continue with the installation.
- Click on the “Next” button, to install Zemana AntiMalware on your computer.
When you reach the “Select Additional Tasks” screen, you can opt-out the “Enable Real Time Protection” option, then click on the “Next” button.
- When Zemana AntiMalware will start, click on the “Scan” button.
- Zemana AntiMalware will now scan computer for malicious files. This process can take up to 10 minutes.
- When Zemana AntiMalware has finished it will display a list of all the malware that the program found. Click on the “Next” button, to remove the malicious files from your computer.
Zemana AntiMalware will now start to remove all the malicious programs from your computer. When the process is complete, you may need to restart your computer.
STEP 3: Double-check for malicious programs with HitmanPro
HitmanPro can find and remove malware, adware, bots, and other threats that even the best antivirus suite can oftentimes miss. HitmanPro is designed to run alongside your antivirus suite, firewall, and other security tools.
- You can download HitmanPro from the below link:
HITMANPRO DOWNLOAD LINK (This link will open a new web page from where you can download “HitmanPro”)
- When HitmanPro has finished downloading, double-click on the “hitmanpro” file to install this program on your computer.
You may be presented with an User Account Control pop-up asking if you want to allow HitmanPro to make changes to your device. If this happens, you should click “Yes” to continue with the installation.
- When the program starts you will be presented with the start screen as shown below. Now click on the Next button to continue with the scan process.
- HitmanPro will now begin to scan your computer for malware.
- When it has finished it will display a list of all the malware that the program found as shown in the image below. Click on the “Next” button, to remove malware.
- Click on the “Activate free license” button to begin the free 30 days trial, and remove all the malicious files from your computer.
When the process is complete, you can close HitmanPro and continue with the rest of the instructions.
(OPTIONAL) STEP 4: Reset your browser to default settings
This step should be performed only if your issues have not been solved by the previous steps.
Google Chrome has an option that will reset itself to its default settings. Resetting your browser settings will reset the unwanted changes caused by installing other programs. However, your saved bookmarks and passwords will not be cleared or changed.
- Click on Chrome’s main menu button, represented by three horizontal lines. When the drop-down menu appears, select the option labeled Settings.
- Chrome’s Settings should now be displayed in a new tab or window, depending on your configuration. Next, scroll to the bottom of the page and click on the Advanced link (as seen in the below example).
- Chrome’s advanced Settings should now be displayed. Scroll down until the Reset browser settings section is visible, as shown in the example below. Next, click on the Reset settings button.
- A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue on with the reset process. To complete the restoration process, click on the Reset button.
You can reset Internet Explorer settings to return them to the state they were in when Internet Explorer was first installed on your PC.
- Open Internet Explorer, click on the “gear icon” in the upper right part of your browser, then click again on Internet Options.
- In the “Internet Options” dialog box, click on the “Advanced” tab, then click on the “Reset” button.
- In the “Reset Internet Explorer settings” section, select the “Delete personal settings” check box, then click on “Reset” button.
- When Internet Explorer has completed its task, click on the “Close” button in the confirmation dialogue box. You will now need to close your browser, and then you can open Internet Explorer again.
If you’re having problems with Firefox, resetting it can help. The reset feature fixes many issues by restoring Firefox to its factory default state while saving your essential information like bookmarks, passwords, web form auto-fill information, browsing history and open tabs.
- In the upper-right corner of the Firefox window, click the Firefox menu button, then click on the “Help” button.
- From the Help menu, choose Troubleshooting Information.
If you’re unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting information page.
- Click the “Refresh Firefox” button in the upper-right corner of the “Troubleshooting Information” page.
- To continue, click on the “Refresh Firefox” button in the new confirmation window that opens.
- Firefox will close itself and will revert to its default settings. When it’s done, a window will list the information that was imported. Click on the “Finish“.
If you are still experiencing problems while trying to remove “Internet Security Alert! Code: 055BCCAC9FEC” pop-ups from your computer, please do one of the following: