Remove “Safari can’t connect to the server” Support Scam

If you are seeing random pop-ups stating that “Safari can’t connect to the server” and ask you to call for debug “support”, then your computer is infected with an adware or a potentially unwanted program.

The Safari can’t connect to the server pop-ups are caused by an ad-supported extension for Internet Explorer, Firefox and Chrome, which is distributed through various monetization platforms during installation. The malicious browser extensions is typically added when you install another free software (video recording/streaming, download-managers or PDF creators) that had bundled into their installation this adware program.
When an adware extension is installed on your computer, whenever you will open a new tab within Internet Explorer, Firefox and Google Chrome, an ad from Safari can’t connect to the server will pop-up. The Safari can’t connect to the server pop-up ad will state that you computer is infected and that you need to call their paid support service to remove the infection. This is a bogus claim, and an attempt to make you pay $199 for their malware removal “services”. The Safari can’t connect to the server pop-up will have the following message:

Safari can’t connect to the server

Safari can’t access the page you are trying to connect to because your system may be infected with a virus/spyware or malware. It is not safe to continue to this site without calling for technical support.
Call Toll Free 888-948-7846)

Other common symptoms include may include:

• Advertising banners are injected with the web pages that you are visiting.
• Random web page text is turned into hyperlinks.
• Browser popups appear which recommend fake updates or other software.
• Other unwanted adware programs might get installed without the user’s knowledge.

You should always pay attention when installing software because often, a software installer includes optional installs, such as this program that is causing the Safari can’t connect to the server redirect. Be very careful what you agree to install.
Always opt for the custom installation and deselect anything that is not familiar, especially optional software that you never wanted to download and install in the first place. It goes without saying that you should not install software that you don’t trust.

How to remove Safari can’t connect to the server pop-up ads (Virus Removal Guide)

This page is a comprehensive guide, which will remove Safari can’t connect to the server virus from your computer and any other adware program that may have been installed during the setup process.
Please perform all the steps in the correct order. If you have any questions or doubt at any point, STOP and ask for our assistance.

STEP 1: Remove Safari can’t connect to the server adware with AdwCleaner
STEP 2: Remove Safari can’t connect to the server pop-up virus with Malwarebytes Anti-Malware
STEP 3: Remove with Safari can’t connect to the server browser hijacker with HitmanPro
(OPTIONAL) STEP 4: Double-check for the Safari can’t connect to the server malware infection with Zemana AntiMalware
(OPTIONAL) STEP 5: Remove Safari can’t connect to the server redirect from Internet Explorer, Firefox and Google Chrome

OPTIONAL: Remove the Safari can’t connect to the server pop-up

This step needs to be performed only if the malicious pop-ups will not allow you to close your browser.

STEP 1: Remove Safari can’t connect to the server adware with AdwCleaner

The AdwCleaner utility will scan your computer and web browser for the “Safari can’t connect to the server” malicious files, browser extensions and registry keys, that may have been installed on your computer without your knowledge.

1. You can download AdwCleaner from the below link.
   ADWCLEANER DOWNLOAD LINK (This link will open a new web page from where you can download “AdwCleaner”)
2. Before starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon.
   
   If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
3. When the AdwCleaner program will open, click on the “Scan” button as shown below.
   
   AdwCleaner will now start to search for the “Safari can’t connect to the server” malicious files that may be installed on your computer.
4. To remove the “Safari can’t connect to the server” malicious files that were detected in the previous step, please click on the “Clean” button.
   
5. AdwCleaner will prompt you to save any open files or documents, as the program will need to reboot the computer. Please do so and then click on the OK button.
   

STEP 2: Remove Safari can’t connect to the server pop-up virus with Malwarebytes Anti-Malware Free

Malwarebytes Anti-Malware Free uses industry-leading technology to detect and remove all traces of malware, including worms, Trojans, rootkits, rogues, dialers, spyware, and more.
It is important to note that Malwarebytes Anti-Malware works well and should run alongside antivirus software without conflicts.

1. You can download download Malwarebytes Anti-Malware from the below link.
   MALWAREBYTES ANTI-MALWARE DOWNLOAD LINK (This link will open a new web page from where you can download “Malwarebytes Anti-Malware Free”)
2. Once downloaded, close all programs, then double-click on the icon on your desktop named “mbam-setup” to start the installation of Malwarebytes Anti-Malware.
   
   You may be presented with a User Account Control dialog asking you if you want to run this file. If this happens, you should click “Yes” to continue with the installation.
3. When the installation begins, you will see the Malwarebytes Anti-Malware Setup Wizard which will guide you through the installation process.
   
   To install Malwarebytes Anti-Malware on your machine, keep following the prompts by clicking the “Next” button.
   
4. Once installed, Malwarebytes Anti-Malware will automatically start and you will see a message stating that you should update the program, and that a scan has never been run on your system. To start a system scan you can click on the “Scan Now” button.
   
5. Malwarebytes Anti-Malware will now start scanning your computer for the Safari can’t connect to the server virus. When Malwarebytes Anti-Malware is scanning it will look like the image below.
   
6. When the scan has completed, you will now be presented with a screen showing you the malware infections that Malwarebytes Anti-Malware has detected. To remove the malicious programs that Malwarebytes Anti-malware has found, click on the “Remove Seletected” button.
   
   Please note that the infections found may be different than what is shown in the image.
7. Malwarebytes Anti-Malware will now quarantine all the malicious files and registry keys that it has found. When removing the files, Malwarebytes Anti-Malware may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot your computer, please allow it to do so.
   
   After your computer will restart, you should open Malwarebytes Anti-Malware and perform another “Threat Scan” scan to verify that there are no remaining threats

STEP 3: Remove with Safari can’t connect to the server browser hijacker with HitmanPro

HitmanPro is a second opinion scanner, designed to rescue your computer from malware (viruses, trojans, rootkits, etc.) that have infected your computer despite all the security measures you have taken (such as anti-virus software, firewalls, etc.). HitmanPro is designed to work alongside existing security programs without any conflicts. It scans the computer quickly (less than 5 minutes) and does not slow down the computer.

1. You can download HitmanPro from the below link:
   HITMANPRO DOWNLOAD LINK (This link will open a new web page from where you can download “HitmanPro”)
2. Double-click on the file named “HitmanPro.exe” (for 32-bit versions of Windows) or “HitmanPro_x64.exe” (for 64-bit versions of Windows). When the program starts you will be presented with the start screen as shown below.
   
   Click on the “Next” button, to install HitmanPro on your computer.
   
3. HitmanPro will now begin to scan your computer for Safari can’t connect to the server malicious files.
   
4. When it has finished it will display a list of all the malware that the program found as shown in the image below. Click on the “Next” button, to remove Safari can’t connect to the server virus.
   
5. Click on the “Activate free license” button to begin the free 30 days trial, and remove all the malicious files from your computer.
   

(Optional) STEP 4: Double-check for the Safari can’t connect to the server malware infection with Zemana AntiMalware

Zemana AntiMalware is a powerful utility, which will remove Safari can’t connect to the server malicious browser extensions from Internet Explorer (or Microsoft Edge), Firefox or Google Chrome, and also check your computer other malicious software.

1. You can download Zemana AntiMalware from the below link:
   ZEMANA ANTIMALWARE DOWNLOAD LINK (This link will open a new web page from where you can download “Zemana AntiMalware”)
2. Double-click on the file named “Zemana.AntiMalware.Setup.exe” to install Zemana AntiMalware on your computer. When the program starts you will be presented with the start screen as seen below.
   
   Click on the “Next” button, to install Zemana AntiMalware on your computer.
   
3. When Zemana AntiMalware will start, click on the “Scan” button.
   
4. Zemana AntiMalware will now scan computer for any malicious files. This process can take up to 10 minutes.
   
5. When Zemana AntiMalware has finished it will display a list of all the malware that the program found. Click on the “Next” button, to remove the malicious files from your computer.
   
6. Zemana AntiMalware will now remove all the detected malicious files, and at the end a system reboot may be required to remove all traces of malware.
   

(Optional) STEP 5: Remove Safari can’t connect to the server redirect from Internet Explorer, Firefox and Google Chrome

If you are still experiencing issues with the Safari can’t connect to the server browser hijacker in Internet Explorer, Firefox or Chrome, we will need to reset your browser to its default settings. This step needs to be performed only if your issues have not been solved by the previous steps.