Remove Tech Support Scam Pop-up Virus (Call For Support Scam)

If your web browser is constantly being redirected to sites that display Tech Support alerts, asking you to call a support number to fix your device, then it is possible that you have a potentially unwanted program installed on your machine.

These bogus Tech Support alerts are shown in such a way as to trick the user into thinking their computer has crashed or that a virus has been detected on the computer. It does this to try and scare the infected user into calling one of the listed numbers in order to receive support. In reality, though, they will only be greeted with people who are trying to sell them unneeded support contracts and services.

The scammer will typically attempt to get the victim to allow remote access to their computer. After remote access is gained, the scammer relies on confidence tricks typically involving utilities built into Windows and other software in order to gain the victim’s trust to pay for the supposed “support” services, when the scammer actually steals the victim’s credit card account information.

These Tech Support Scam Pop-ups will have the following fake alerts:

You might be infected with adware / spyware virus
Call 1-866-928-0684 immediately. Fast assistance with removing viruses.
(Toll-FREE, High Priority Call Line)
What you must do:
More about the virus:
Seeing these pop-up’s means that you may have a virus installed on your computer which puts the security of your personal data at a serious risk. It’s strongly advised that you call the number above and get your computer fixed before you continue using your internet, especially for shopping.

Possible Privacy Breach if virus not removed immediately:
Data exposed to risk:
1. Your credit card details and banking information
2. Your e-mail passwords and other account passwords
3. Your Facebook, Skype, AIM, ICQ and other chat logs
4. Your private photos, family photos and other sensitive files
5. Your webcam could be accessed remotely by stalkers with a VPN virus

Action Required

Windows Virus Warning!

Identity Theft and Hacking Possibilities

Identity Theft and Hacking Possibilities
Contact emergency virus support now – 1-844-345-5488
The system may find (149) viruses that pose a serious threat:

Trojan.FakeAV-Download
Spyware.Banker.Id
Trojan.FakeAV-Download

Some of the known malicious tech support scams website are:

Other common symptoms when infected with adware are:

• Advertising banners are injected with the web pages that you are visiting.
• Random web page text is turned into hyperlinks.
• Browser popups appear which recommend fake updates or other software.
• Other unwanted adware programs might get installed without the user’s knowledge.

Remove Tech Support Scam Pop-up Virus (Call For Support Scam)

• How to remove Tech Support Scam Pop-up Virus from Windows PC
• How to remove Tech Support Scam Pop-up Virus from Apple Mac OS

How to remove Tech Support Scam Pop-up Virus from Windows PC

STEP 1: Use AdwCleaner to remove the Tech Support Pop-up Virus

AdwCleaner is a free utility that will scan your PC for the adware program responsible for the Tech Support Scam pop-ups.

1. You can download Malwarebytes AdwCleaner from the below link.
   MALWAREBYTES ADWCLEANER DOWNLOAD LINK (This link will start the download of “Malwarebytes AdwCleaner” on your computer)
2. When Malwarebytes AdwCleaner has finished downloading, please double-click on the AdwCleaner icon to perform a system scan with this program.
   
   If Windows prompts you as to whether or not you wish to run Malwarebytes AdwCleaner, please allow it to run.
   
3. When the Malwarebytes AdwCleaner program will open, click on the “Scan” button as shown below.
   
   Malwarebytes AdwCleaner will now start to search for the Tech Support adware and other malicious programs.
4. To remove the malicious files that were detected in the previous step, please click on the “Clean” button.
   
5. Malwarebytes AdwCleaner will prompt you to save any open files or documents, as the program will need to reboot the computer to complete the cleaning process. Please do so, and then click on the “OK” button.
   
   When your computer reboots and you are logged in, Malwarebytes AdwCleaner will automatically open a log file that contains the files, registry keys, and programs that were removed from your computer. Please review this log file and then close the notepad window.
   You can now continue with the rest of the instructions.

STEP 2: Use Malwarebytes to scan for Malware and Unwanted Programs

Malwarebytes is a powerful on-demand scanner which will scan your PC for malware and other unwanted programs that may have been installed without your knowledge. It is important to note that Malwarebytes will run alongside antivirus software without conflicts.

1. You can download download Malwarebytes from the below link.
   MALWAREBYTES DOWNLOAD LINK (This link open a new page from where you can download “Malwarebytes”)
2. When Malwarebytes has finished downloading, double-click on the “mb3-setup-consumer” file to install Malwarebytes on your computer.
   
   You may be presented with an User Account Control pop-up asking if you want to allow Malwarebytes to make changes to your device. If this happens, you should click “Yes” to continue with the installation.
   
3. When the Malwarebytes installation begins, you will see the Malwarebytes Setup Wizard which will guide you through the installation process.
   
   To install Malwarebytes on your machine, keep following the prompts by clicking the “Next” button.
   
4. Once installed, Malwarebytes will automatically start and update the antivirus database. To start a system scan you can click on the “Scan Now” button.
   
5. Malwarebytes will now start scanning your computer for malicious programs.
   This process can take a few minutes, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.
   
6. When the scan has completed, you will be presented with a screen showing the malware infections that Malwarebytes has detected.
   To remove the malicious programs that Malwarebytes has found, click on the “Quarantine Selected” button.
   
7. Malwarebytes will now quarantine all the malicious files and registry keys that it has found.
   To complete the malware removal process, Malwarebytes may ask you to restart your computer.
   
   When the malware removal process is complete, you can close Malwarebytes and continue with the rest of the instructions.

STEP 3: Double-check for malicious programs for HitmanPro

HitmanPro can find and remove malware, adware, bots, and other threats that even the best antivirus suite can oftentimes miss. HitmanPro is designed to run alongside your antivirus suite, firewall, and other security tools.

1. You can download HitmanPro from the below link:
   HITMANPRO DOWNLOAD LINK (This link will open a new web page from where you can download “HitmanPro”)
2. When HitmanPro has finished downloading, double-click on the “hitmanpro” file to install this program on your computer.
   
   You may be presented with an User Account Control pop-up asking if you want to allow HitmanPro to make changes to your device. If this happens, you should click “Yes” to continue with the installation.
   
3. When the program starts you will be presented with the start screen as shown below. Now click on the Next button to continue with the scan process.
   
4. HitmanPro will now begin to scan your computer for malware.
   
5. When it has finished it will display a list of all the malware that the program found as shown in the image below. Click on the “Next” button, to remove malware.
   
6. Click on the “Activate free license” button to begin the free 30 days trial, and remove all the malicious files from your computer.
   
   When the process is complete, you can close HitmanPro and continue with the rest of the instructions.

(OPTIONAL) STEP 4: Reset your browser to default settings

How to remove Tech Support Scam Pop-up Virus from Apple Mac OS

STEP 1: Uninstall the malicious apps from your Mac OS

In this first step, we will try to identify and remove any malicious program that might be installed on your machine. The bellow video will explain how to remove any malicious program from your machine.

STEP 2: Remove unwanted extensions from your browser

(Optional) STEP 3: Perform a system scan with Malwarebytes Anti-Malware for Mac

Malwarebytes Anti-Malware for Mac is a powerful tool which is designed to remove adware and browser hijackers from Apple Mac OS.

1. You can download Malwarebytes Anti-Malware for Mac from the below link:
   MALWAREBYTES ANTI-MALWARE FOR MAC DOWNLOAD LINK (This link will open a new web page from where you can download “Malwarebytes Anti-Malware for Mac”)
2. One you have downloaded Malwarebytes Anti-Malware for Mac, click on the “Scan” button to start a system check-up.
   
3. When the scan has completed, click on the “Remove Selected Items” to remove all the malware that Malwarebytes has detected.