If you are seeing random a tech support pop-ups, asking you to call a phone number to fix your Windows computer or Apple Mac OS, then your machine might be infected with an adware or a potentially unwanted program.
The fake Tech Support pages are usually malicious websites which are used by cyber criminals to promote their remote support services. These Tech Support pop-ups will state that you computer is infected and that you need to call their paid support service to remove the infection. This is a bogus claim, and an attempt to make you pay for their malware removal “services”.
Whatever you do, please do not call the phone number for support because it is not Microsoft’s but rather a group of scammers waiting to rob you of hundreds of dollars under false pretenses.
These pop-ups will have the following alert:
You might be infected with adware / spyware virus
Call 1-866-928-0684 immediately. Fast assistance with removing viruses.
(Toll-FREE, High Priority Call Line)
What you must do:
More about the virus:
Seeing these pop-up’s means that you may have a virus installed on your computer which puts the security of your personal data at a serious risk. It’s strongly advised that you call the number above and get your computer fixed before you continue using your internet, especially for shopping.
Possible Privacy Breach if virus not removed immediately:
Data exposed to risk:
1. Your credit card details and banking information
2. Your e-mail passwords and other account passwords
3. Your Facebook, Skype, AIM, ICQ and other chat logs
4. Your private photos, family photos and other sensitive files
5. Your webcam could be accessed remotely by stalkers with a VPN virus
Windows Virus Warning!
Identity Theft and Hacking Possibilities
Identity Theft and Hacking Possibilities
Contact emergency virus support now – 1-844-345-5488
The system may find (149) viruses that pose a serious threat:
Some of the known malicious tech support scams website are:
Other common symptoms when infected with adware are:
- Advertising banners are injected with the web pages that you are visiting.
- Random web page text is turned into hyperlinks.
- Browser popups appear which recommend fake updates or other software.
- Other unwanted adware programs might get installed without the user’s knowledge.
Always opt for the custom installation and deselect anything that is not familiar, especially optional software that you never wanted to download and install in the first place. It goes without saying that you should not install software that you don’t trust.
How to remove Tech Support Scam pop-up ads (Virus Removal Guide)
Please perform all the steps in the correct order. If you have any questions or doubt at any point, STOP and ask for our assistance.
- Remove Tech Support Scam pop-up ads from Windows PC
- Remove Tech Support Scam pop-up ads from Apple Mac OS
Remove Tech Support Scam pop-up ads from Windows PC
This step needs to be performed only if the malicious pop-ups will not allow you to close your browser.
- Open Task Manager by right-clicking the taskbar and then clicking Start Task Manager. Alternatively to start the Windows Task Manager, you can press Ctrl+Alt+Del and click on Task Manager or simply press on Ctrl+Shift+Esc.
- Scroll through the list till you see your web browser’s process and left-click on it once so it becomes highlighted. Once you have selected the browser’s process, click on the End Task button as show in the picture below.
- Your browser window should now be closed. The next time you open your browser, do not allow the browser to open the last opened page.
STEP 1: Scan your computer with Zemana AntiMalware Portable
Zemana AntiMalware Portable is a free malware scanner which can detect malicious programs that your antivirus has failed to find.
- You can download Zemana AntiMalware Portable from the below link:
ZEMANA ANTIMALWARE PORTABLE DOWNLOAD LINK (This link open a new web page from where you can download “Zemana AntiMalware Portable”)
- Double-click on the file named “Zemana.AntiMalware.Portable” to perform a system scan with Zemana AntiMalware Free.
You may be presented with a User Account Control dialog asking you if you want to run this program. If this happens, you should click “Yes” to allow Zemana AntiMalware to run.
- When Zemana AntiMalware will start, click on the “Scan” button to perform a system scan.
- Zemana AntiMalware will now scan your computer for malicious programs. This process can take up to 10 minutes.
- When Zemana has finished finished scanning it will show a screen that displays any malware that has been detected. To remove all the malicious files, click on the “Next” button.
Zemana AntiMalware will now start to remove all the malicious programs from your computer. When the process is complete, you can close Zemana AntiMalware and continue with the rest of the instructions.
STEP 2: Scan your computer with Malwarebytes Anti-Malware
Malwarebytes Anti-Malware Free uses industry-leading technology to detect and remove all traces of malware, including worms, Trojans, rootkits, rogues, dialers, spyware, and more.
It is important to note that Malwarebytes Anti-Malware works well and should run alongside antivirus software without conflicts.
- You can download download Malwarebytes Anti-Malware from the below link.
MALWAREBYTES ANTI-MALWARE DOWNLOAD LINK (This link will open a new web page from where you can download “Malwarebytes Anti-Malware”)
- Once downloaded, close all programs, then double-click on the icon on your desktop named “mbam-setup” to start the installation of Malwarebytes Anti-Malware.
You may be presented with a User Account Control dialog asking you if you want to run this file. If this happens, you should click “Yes” to continue with the installation.
- When the installation begins, you will see the Malwarebytes Anti-Malware Setup Wizard which will guide you through the installation process.
To install Malwarebytes Anti-Malware on your machine, keep following the prompts by clicking the “Next” button.
- Once installed, Malwarebytes Anti-Malware will automatically start and will update the antivirus database. To start a system scan you can click on the “Scan Now” button.
- Malwarebytes Anti-Malware will now start scanning your computer for malware. When Malwarebytes Anti-Malware is scanning it will look like the image below.
- When the scan has completed, you will be presented with a screen showing the malware infections that Malwarebytes Anti-Malware has detected. To remove the malicious programs that Malwarebytes Anti-malware has found, click on the “Remove Selected” button.
- Malwarebytes Anti-Malware will now quarantine all the malicious files and registry keys that it has found. When removing the files, Malwarebytes Anti-Malware may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot your computer, please allow it to do so.
After your computer will restart, you should open Malwarebytes Anti-Malware and perform another scan to verify that there are no remaining threats
STEP 3: Scan your computer with with HitmanPro
HitmanPro is a second opinion scanner, designed to rescue your computer from malware (viruses, trojans, rootkits, etc.) that have infected your computer despite all the security measures you have taken (such as anti-virus software, firewalls, etc.). HitmanPro is designed to work alongside existing security programs without any conflicts. It scans the computer quickly (less than 5 minutes) and does not slow down the computer.
- You can download HitmanPro from the below link:
HITMANPRO DOWNLOAD LINK (This link will open a new web page from where you can download “HitmanPro”)
- Double-click on the file named “HitmanPro.exe” (for 32-bit versions of Windows) or “HitmanPro_x64.exe” (for 64-bit versions of Windows).
Click on the “Next” button, to install HitmanPro on your computer.
- HitmanPro will now begin to scan your computer for malware.
- When it has finished it will display a list of all the malware that the program found as shown in the image below. Click on the “Next” button, to remove malware.
- Click on the “Activate free license” button to begin the free 30 days trial, and remove all the malicious files from your computer.
Remove Tech Support Scam pop-up ads from Apple Mac OS X
To kill the Tech Support Scam – Call for Support pop-up we will need to close your browser.
- Press Command + Option + Escape simultaneously. This will open the open the Force Quit Applications window.
- Select Safari, Chrome, Firefox or any other browser in which your are seeing the Tech Support Scam – Call for Support ransomware notification.
- Click the button that says “Force Quit“. This will forcefully end your browser program, thus removing the Tech Support Scam – Call for Support browser hijacker.
If you cannot switch from the unresponsive app, press Command + Option + Shift + Esc for three seconds to force it to quit. This key combination tells OS X to force quit the frontmost app.Alternatively, if you are using Safari or any other browser, you can disconnect your Internet, then open the web browser, navigate from the malicious web page, then reconnect to the Internet.
STEP 1: Uninstall the malicious apps from your Mac OS
In this first step, we will try to identify and remove any malicious program that might be installed on your machine. The bellow video will explain how to remove any malicious program from your machine.
STEP 2: Remove unwanted extensions from your browser
- From the Safari menu, select “Preferences“.
In the Safari Preferences window, click the “Extensions” tab. Find any unknown plugin, then click on the “Uninstall” button.This infection can add more than one extension, it is recommended that you remove all unknown extensions from Safari.
Known malicious extensions: MacSaver, MacVX (and variants like MacVaX), MacCaptain, MacPriceCut, SaveOnMac, Mac Global Deals or MacDeals, MacSter, MacXcoupon, Shop Brain (or variants like SShoP Braaiin), PalMall, MacShop, MacSmart, News Ticker Remover, Shopper Helper Pro, Photo Zoom, Best YouTube Downloader, ArcadeYum, Extended protection, Video download helper, FlashFree or GoldenBoy.
- Next, select “Preferences“, go to the “General” tab and change the “Default Search Engine” to Google. Then, in the “General” tab, find the “Home Page” and change it to “google.com”.
- Click on Chrome’s main menu button, represented by three horizontal lines. When the drop-down menu appears, select the option labeled Settings.
- Chrome’s Settings should now be displayed in a new tab or window, depending on your configuration. Next, scroll to the bottom of the page and click on the Show advanced settings link (as seen in the below example).
- Chrome’s advanced Settings should now be displayed. Scroll down until the Reset browser settings section is visible, as shown in the example below. Next, click on the Reset browser settings button.
- A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue on with the reset process. To complete the restoration process, click on the Reset button.
- In the Firefox’s address bar type: about:support, then click on Enter.
- Click the “Reset Firefox” button in the upper-right corner of the “Troubleshooting Information” page.
- To continue, click on the “Reset Firefox” button in the new confirmation window that opens.
- Firefox will close itself and will revert to its default settings. When it’s done, a window will list the information that was imported. Click on the “Finish“.
(Optional) STEP 3: Perform a system scan with Malwarebytes Anti-Malware for Mac
This step should be performed only if your issues have not been solved by the previous steps.
Malwarebytes Anti-Malware for Mac is a powerful tool which is designed to remove adware and browser hijackers from Apple Mac OS.
- You can download Malwarebytes Anti-Malware for Mac from the below link:
MALWAREBYTES ANTI-MALWARE FOR MAC DOWNLOAD LINK (This link will open a new web page from where you can download “Malwarebytes Anti-Malware for Mac”)
- One you have downloaded Malwarebytes Anti-Malware for Mac, click on the “Scan” button to start a system check-up.
- When the scan has completed, click on the “Remove Selected Items” to remove all the malware that Malwarebytes has detected.