If your browser is being redirected to sites that display fake error messages, asking you to call a tech support number on your computer, then you’ve stumbled upon a Tech Support Scam site. Tech support scams are an industry-wide issue where scammers use scare tactics to trick you into paying for unnecessary technical support services that supposedly fix contrived device, platform, or software problems.
Table of Contents
What is a Tech Support Scam?
Tech Support Scam sites display fake error messages that pretend to be from Microsoft, Apple, or Google to trick you into thinking that your computer or phone has crashed or that a virus has been detected. It does this to try and scare you into calling one of the listed numbers in order to receive support. If you call these scammers, they will offer fake solutions for your “problems” and ask for payment in the form of a one-time fee or subscription to a purported support service.
Here are a few fake error messages that a typical Tech Support Scam Pop-up page might display:
Error 154_chrome+windows
Do not ignore this critical alert.
If you close this page, your computer access will be disabled to prevent further damage to our network.
Your computer has alerted us that it has been infected with a Pornographic Spyware and virus. The following information is being stolen:1.Facebook Logins
2.Credit Card Details
3.Email Account Logins
4.Photos and documents stored on this computerYou must contact us immediately so that our expert engineers can walk you through the removal process over the phone to protect your identity. Please call us within the next 5 minutes to prevent your computer from being disabled or from any information loss.
Call Microsoft Windows Support
ERROR #DW6BD36
Do not ignore this critical warning message.
If you close this page, your computer access will be disabled to prevent further damage to our network.
Your computer has alerted us that it has been infected with a Pornographic Spyware and riskware. The following information is being stolen…1.Facebook Logins
2.Credit Card Details
3.Email Account Logins
4.Photos stored on this computerYou must contact us immediately so that our expert engineers can walk you through the removal process over the phone to protect your identity and from any kind of identity theft or information loss.
As you can imagine, the above alerts are not real and their purpose is to scare you into allowing the scammer remote access to your computer. After remote access is gained, the scammer relies on confidence tricks typically involving utilities built into Windows, macOS and other software in order to gain the victim’s trust to pay for the supposed “support” services, when the scammer actually steals the victim’s credit card account information.
Microsoft, Apple, or Google never send unsolicited email messages or make unsolicited phone calls to request personal or financial information or fix your computer. Treat all unsolicited phone calls or pop-ups with skepticism. Do not provide any personal information.
Why am I seeing Tech Support Scam Pop-ups?
You are seeing the Tech Support Scam pop-ups because your computer is infected with a malicious program or a site that you have visited has redirected you to a malicious site.
Less than reputable sites can display malicious ads that redirect your browser to the Tech Support Scam pop-ups to generate advertising revenue. If this happens, you can close the page and install an adblocker like AdGuard to block the malicious ads. However, if you continuously see pop-ups like the Tech Support Scam pop-ups, then your computer might be infected with a malicious program, and you need to scan your device for adware and remove it.
Here are a few typical signs that you have a malicious program installed on your computer:
- Advertisements appear in places they shouldn’t be.
- Your web browser’s homepage has mysteriously changed without your permission.
- Web pages that you typically visit are not displaying properly.
- Website links redirect to sites different from what you expected.
- Browser popups appear which recommend fake updates or other software.
- Other unwanted programs might get installed without your knowledge.
To check your computer for the Tech Support Scam malware and remove it for free, please use the guide below.
Removal instructions for Tech Support Scam Pop-ups
Please perform all the steps in the correct order. If you have any questions or doubts at any point, stop and ask for our assistance.
Remove Tech Support Scam Pop-ups from Windows- Remove Tech Support Scam Pop-ups from Mac
- Remove Tech Support Scam Pop-ups from Android
Remove Tech Support Scam Pop-ups from Windows
Remove Tech Support Scam Pop-ups from Mac
Remove Tech Support Scam Pop-ups from AndroidRemove Tech Support Scam Pop-ups from Windows
- STEP 1: Uninstall Malicious Programs from Windows
- STEP 2: Use Malwarebytes to remove Tech Support Scam Pop-ups Malware
- STEP 3: Use HitmanPro to scan for Tech Support Scam Pop-ups and Other Malware
- STEP 4: Use AdwCleaner to remove Tech Support Scam Pop-ups and Malicious Browser Policies
- STEP 5: Remove Tech Support Scam Pop-ups from your Windows Browser
STEP 1: Uninstall Malicious Programs from Windows
In this first step, we will manually check if any malicious programs are installed on the computer. Sometimes the malicious programs that cause these pop-ups, can have a usable Uninstall entry that can be used to remove them.
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Open Windows Settings.
First, open Windows Settings by pressing Windows+I on your keyboard. You can also right-click your Start button and select “Settings” from the list.
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Click on “Apps”, then select “Apps and Features“.
When Settings opens, click “Apps” in the sidebar, then select “Apps & Features”.
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Search for malicious programs and uninstall them.
In Apps & Features settings, scroll down to the app list and search for unknown or suspicious programs. When you find a malicious program, click the three dots button beside it and select “Uninstall” in the menu that appears.
If you have allowed these scammers to connect to your computer, you need to find and remove the remote support program that they have installed. Search and uninstall: TeamViewer, AnyDesk, LogMeIn, ScreenConnect, or GoToAssist.Look out for any suspicious program that could be behind all the drama – anything you don’t remember downloading or that doesn’t sound like a genuine program. If you cannot find any malicious programs on your computer, you can continue with the second step from this guide.
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Follow the on-screen prompts to uninstall the program.
In the next message box, confirm the uninstall process by clicking on Uninstall, then follow the prompts to uninstall the malicious program.
Make sure to read all of the prompts carefully, because some malicious programs try to sneak things in hoping that you won’t read them closely.
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Open the “Settings” menu.
Click the Start button on the taskbar, then select “Settings” (gear icon).
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Click on “Apps”, then on “Apps and Features”.
When the “Windows Settings” window opens, click on “Apps“. By default, it should open “Apps and Features” but if it doesn’t, select it from the list on the left.
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Search for malicious programs and uninstall them.
The “Apps and Features” screen will be displayed with a list of all the programs installed on your computer. Scroll through the list until you find an unknown or suspicious program, then click to highlight it, then click the “Uninstall” button.
If you have allowed these scammers to connect to your computer, you need to find and remove the remote support program that they have installed. Search and uninstall: TeamViewer, AnyDesk, LogMeIn, ScreenConnect, or GoToAssist.
Look out for any suspicious program that could be behind all the drama – anything you don’t remember downloading or that doesn’t sound like a genuine program. If you cannot find any malicious programs on your computer, you can continue with the second step from this guide. -
Follow the on-screen prompts to uninstall the malicious program.
In the next message box, confirm the uninstall process by clicking on Uninstall, then follow the prompts to uninstall the malicious program.
Make sure to read all of the prompts carefully, because some malicious programs try to sneak things in hoping that you won’t read them closely.
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Go to “Program and Features”.
Right-click on the Start button in the taskbar, then select “Programs and Features”. This will take you directly to your list of installed programs.
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Search for a malicious program and uninstall it.
The “Programs and Features” screen will be displayed with a list of all the programs installed on your computer. Scroll through the list until you find any unknown or suspicious program, then click to highlight it, then click the “Uninstall” button.
If you have allowed these scammers to connect to your computer, you need to find and remove the remote support program that they have installed. Search and uninstall: TeamViewer, AnyDesk, LogMeIn, ScreenConnect, or GoToAssist.
Look out for any suspicious program that could be behind all the drama – anything you don’t remember downloading or that doesn’t sound like a genuine program. If you cannot find any malicious programs on your computer, you can continue with the second step from this guide. -
Follow the on-screen prompts to uninstall the malicious program.
In the next message box, confirm the uninstall process by clicking on Yes, then follow the prompts to uninstall the malicious program. Make sure to read all of the prompts carefully, because some malicious programs try to sneak things in hoping that you won’t read them closely.
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Open the “Control Panel”.
Click on the “Start” button, then click on “Control Panel“.
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Click on “Uninstall a Program”.
When the “Control Panel” appears, click on “Uninstall a Program” from the Programs category.
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Search for malicious programs and uninstall them.
The “Programs and Features” screen will be displayed with a list of all the programs installed on your computer. Scroll through the list until you find any suspicious or unknown program, then click to highlight it, then click the “Uninstall” button.
If you have allowed these scammers to connect to your computer, you need to find and remove the remote support program that they have installed. Search and uninstall: TeamViewer, AnyDesk, LogMeIn, ScreenConnect, or GoToAssist.
The malicious program may have a different name on your computer. Look out for any suspicious program that could be behind all the drama – anything you don’t remember downloading or that doesn’t sound like a genuine program. If you cannot find any malicious programs on your computer, you can continue with the second step from this guide. -
Follow the on-screen prompts to uninstall the malicious program.
In the next message box, confirm the uninstall process by clicking on Yes, then follow the prompts to uninstall the malicious program. Make sure to read all of the prompts carefully, because some malicious programs try to sneak things in hoping that you won’t read them closely.
STEP 2: Use Malwarebytes to remove Tech Support Scam Pop-ups and Malicious Browser Extensions
In this second step, we will install Malwarebytes to scan and remove any infections, Tech Support Scam Pop-ups, or potentially unwanted programs that may be present on your computer.
Malwarebytes is one of the most popular and most used anti-malware software for Windows, and for good reasons. It is able to destroy many types of malware that other software tends to miss, without costing you absolutely nothing. When it comes to cleaning up an infected device, Malwarebytes has always been free and we recommend it as an essential tool in the fight against malware.
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Download Malwarebytes for Windows.
You can download Malwarebytes by clicking the link below.
MALWAREBYTES FOR WINDOWS DOWNLOAD LINK
(The above link will open a new page from where you can download Malwarebytes) -
Double-click on the Malwarebytes setup file.
When Malwarebytes has finished downloading, double-click on the MBSetup file to install Malwarebytes on your computer. In most cases, downloaded files are saved to the Downloads folder.
You may be presented with a User Account Control pop-up asking if you want to allow Malwarebytes to make changes to your device. If this happens, you should click “Yes” to continue with the Malwarebytes installation.
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Follow the on-screen prompts to install Malwarebytes.
When the Malwarebytes installation begins, you will see the Malwarebytes setup wizard which will guide you through the installation process. The Malwarebytes installer will first ask you what type of computer are you installing this program on, click either Personal Computer or Work Computer.
On the next screen, click “Install” to install Malwarebytes on your computer.
When your Malwarebytes installation completes, the program opens to the Welcome to Malwarebytes screen.
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Click on “Scan”.
Malwarebytes is now installed on your computer, to start a scan click on the “Scan” button. Malwarebytes will automatically update the antivirus database and start scanning your computer for Tech Support Scam Pop-ups and other malicious programs.
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Wait for the Malwarebytes scan to complete.
Malwarebytes will now scan your computer for Tech Support Scam Pop-ups and other malicious programs. This process can take a few minutes, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.
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Click on “Quarantine”.
When the Malwarebytes scan is finished scanning it will show a screen that displays any malware, Tech Support Scam Pop-ups, or potentially unwanted programs that it has detected. To remove Tech Support Scam Pop-ups and other malicious programs that Malwarebytes has found, click on the “Quarantine” button.
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Restart computer.
Malwarebytes will now remove all the malicious files and registry keys that it has found. To complete the malware removal process, Malwarebytes may ask you to restart your computer.
When the malware removal process is complete, you can close Malwarebytes and continue with the rest of the instructions.
STEP 3: Use HitmanPro to scan for Tech Support Scam Pop-ups and Other Malware
In this next step, we will scan the computer with HitmanPro to ensure that no other Tech Support Scam Pop-ups or malicious programs are installed on your device.
HitmanPro is a second opinion scanner that takes a unique cloud-based approach to malware scanning. HitmanPro scans the behavior of active files and also files in locations where malware normally resides for suspicious activity. If it finds a suspicious file that’s not already known, HitmanPro sends it to its clouds to be scanned by two of the best antivirus engines today, which are Bitdefender and Kaspersky.
Although HitmanPro is shareware and costs $24.95 for 1 year on 1 PC, there is no limit on scanning. The limitation only kicks in when there is a need to remove or quarantine detected malware by HitmanPro on your system and by then, you can activate the one-time 30-days trial to enable the clean up.
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Download HitmanPro.
You can download HitmanPro by clicking the link below.
HITMANPRO DOWNLOAD LINK
(The above link will open a new web page from where you can download HitmanPro) -
Install HitmanPro.
When HitmanPro has finished downloading, double-click on “hitmanpro.exe” (for 32-bit versions of Windows) or “hitmanpro_x64.exe” (for 64-bit versions of Windows) to install this program on your computer. In most cases, downloaded files are saved to the Downloads folder.
You may be presented with a User Account Control pop-up asking if you want to allow HitmanPro to make changes to your device. If this happens, you should click “Yes” to continue with the installation.
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Follow the on-screen prompts.
When HitmanPro starts you will be presented with the start screen as shown below. Click on the “Next” button to perform a system scan.
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Wait for the HitmanPro scan to complete.
HitmanPro will now begin to scan your computer for Tech Support Scam Pop-ups and other malicious programs.
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Click on “Next”.
When HitmanPro has finished the scan, it will display a list of all the malware that it has found. Click on the “Next” button to have HitmanPro remove the detected items.
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Click on “Activate free license”.
HitmanPro may now require to activate the free 30-days trial to remove the malicious files. To do this, click on the “Activate free license” button to begin the free 30 days trial and remove all the malicious files from your computer.
When the malware removal process is complete, it will display a screen that shows the status of the various programs that were removed. At this screen, you should click on the Next button and then if prompted you should click on the Reboot button. If HitmanPro does not prompt you to reboot, please just click on the Close button.
HITMANPRO DOWNLOAD LINK
STEP 4: Use AdwCleaner to remove Tech Support Scam Pop-ups and Malicious Browser Policies
In this step, we will use AdwCleaner to remove Tech Support Scam Pop-ups and malicious browser policies that might be set on your computer.
AdwCleaner is a free popular on-demand scanner that can detect and remove malware that even the most well-known anti-virus and anti-malware applications fail to find. This on-demand scanner includes a lot of tools that can be used to fix the side effects of Tech Support Scam Pop-ups.
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Download AdwCleaner.
You can download AdwCleaner by clicking the link below.
ADWCLEANER DOWNLOAD LINK
(The above link will open a new web page from where you can download AdwCleaner) -
Double-click on the setup file.
Double-click on the file named “adwcleaner” to start AdwCleaner. In most cases, downloaded files are saved to the Downloads folder.
AdwCleaner program will now open and you will be presented with the program’s license agreement. After you read it, click on the I agree button if you wish to continue. If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
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Enable “Reset Chrome policies” to remove malicious browser policies.
When AdwCleaner starts, on the left side of the window, click on “Settings” and then enable “Reset Chrome policies“.
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Click on the “Scan” button.
On the left side of the AdwCleaner window, click on “Dashboard” and then click “Scan” to perform a computer scan.
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Wait for the AdwCleaner scan to finish.
AdwCleaner will now scan your computer for Tech Support Scam Pop-ups and other malicious programs. This process can take a few minutes.
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Click on “Quarantine” to remove malware.
When the AdwCleaner scan is completed it will display all of the items it has found. Click on the “Quarantine” button to remove Tech Support Scam Pop-ups and other malicious programs from your computer.
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Click on “Continue” to start malware removal.
AdwCleaner will now prompt you to save any open files or data as the program will need to close any open programs before it starts to clean. Click on the “Continue” button to finish the removal process.
AdwCleaner will now delete all detected malware from your computer. When the malware removal process is complete, you can close AdwCleaner and continue with the rest of the next steps from this guide.
STEP 5: Remove Tech Support Scam Pop-ups from your Windows Browser
If you are still having problems with Tech Support Scam Pop-ups then you should also reset your browsers back to their default configuration. Please note that this method will remove all extensions, toolbars, and other customizations but will leave your bookmarks and favorites intact. For each browser that you have installed on your computer, please click on the browsers tab below and follow the displayed steps to reset that browser.
Remove Tech Support Scam Pop-ups from Chrome for Windows
To remove Tech Support Scam Pop-ups from Google Chrome, we will reset the browser settings to their original defaults. This will reset your startup page, new tab page, search engine, and pinned tabs. It will also disable all extensions and clear temporary data like cookies. Your favorites, history, and saved passwords will not be cleared.
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Click the three dots in the top-right corner and then click on “Settings”.
Open Chrome and click on the menu button (represented by three vertical dots) in the top right corner of the window. In the dropdown menu that opens, click “Settings“.
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Click “Advanced”.
Chrome’s “Settings” should now be displayed in a new tab or window, depending on your configuration. In the left sidebar, click on the “Advanced” link.
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Click “Reset and clean up”.
In the left sidebar, under the “Advanced” section, click on “Reset and clean up“.
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Click “Reset settings to their original defaults”.
In the main window, the “Reset and clean up” section is visible, as shown in the screenshot below. Click on “Reset settings to their original defaults“.
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Click “Reset settings”.
A confirmation dialog will now be displayed, detailing the components that will be restored to their default state should you continue with the reset process. To complete the restoration process, click on the “Reset settings” button.
Remove Tech Support Scam Pop-ups from Firefox for Windows
To remove the Tech Support Scam Pop-ups from Firefox we will reset the browser settings to their default. The reset feature fixes many issues by restoring Firefox to its factory default state while saving your essential information like bookmarks, passwords, web form auto-fill information, browsing history, and open tabs.
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Click the three horizontal lines in the top-right corner and then click on “Help”.
Click on Firefox’s main menu button, represented by three horizontal lines. When the drop-down menu appears, select the option labeled “Help“.
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Click “More troubleshooting information”.
From the Help menu, click on “More troubleshooting information“.
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Click on “Refresh Firefox”
When the “Troubleshooting Information” page opens, click on the “Refresh Firefox” button.
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Confirm that you want to reset your browser settings.
To finish the reset process, click on the “Refresh Firefox” button in the new confirmation window that opens.
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Click “Finish”.
Firefox will now close itself and will revert to its default settings. When it’s done, a window will list the information that was imported. Click on “Finish“.
Your old Firefox profile will be placed on your desktop in a folder named “Old Firefox Data“. If the reset didn’t fix your problem you can restore some of the information not saved by copying files to the new profile that was created. If you don’t need this folder any longer, you should delete it as it contains sensitive information.
Remove Tech Support Scam Pop-ups from Microsoft Edge
To remove the Tech Support Scam Pop-ups from Microsoft Edge we will reset the browser settings to their default. This will reset your startup page, new tab page, search engine, and pinned tabs. It will also disable all extensions and clear temporary data like cookies. Your favorites, history, and saved passwords will not be cleared.
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Click the three dots in the top-right corner and then click on “Settings”.
In the top right corner, click on Microsoft Edge’s main menu button, represented by three horizontal dots. When the drop-down menu appears, click on “Settings“.
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Click on “Reset Settings”.
On the left side of the window, click on “Reset Settings“.
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Click on “Restore settings to their default values”.
In the main window, click on “Restore settings to their default values“.
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Click “Reset”.
A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue with the reset process. To complete the restoration process, click on the “Reset” button.
Microsoft Edge will now erase all your personal data, browsing history, and disable all installed extensions. Your bookmarks, though, will remain intact and still be accessible.
Remove Tech Support Scam Pop-ups from Internet Explorer
To remove the Tech Support Scam Pop-ups from Internet Explorer we will reset the browser settings to their default. You can reset Internet Explorer settings to return them to the state they were in when Internet Explorer was first installed on your computer.
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Go to “Internet Options”.
Open Internet Explorer, click on the gear icon in the upper-right part of your browser, then select “Internet Options“.
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Select the “Advanced” tab, then click “Reset”
In the “Internet Options” dialog box, select the “Advanced” tab, then click on the “Reset” button.
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Click on “Reset”.
In the “Reset Internet Explorer settings” section, select the “Delete personal settings” checkbox, then click on the “Reset” button.
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Click on “Close”.
When Internet Explorer has completed its task, click on the “Close” button in the confirmation dialogue box.
Close your browser and then you can open Internet Explorer again.
If you are still having problems with your computer after completing these instructions, then please follow one of the steps:
- Run a system scan with Emsisoft Emergency Kit
- Ask for help in our Windows Malware Removal Help & Support forum.
Remove Tech Support Scam Pop-ups from Mac
- STEP 1: Remove Malicious Profiles from your Mac
- STEP 2: Remove Malicious Programs from Mac
- STEP 3: Use Malwarebytes for Mac to remove Tech Support Scam Pop-ups
- STEP 4: Remove Tech Support Scam Pop-ups from your Mac Browser
STEP 1: Remove Malicious Profiles from your Mac
Profiles are used by IT admins in businesses to control the behavior of their Macs. These profiles can configure a Mac to do many different things, some of which are not otherwise possible.
When it comes to home users, Tech Support Scam Pop-ups are using the configuration profile to prevent users from removing malicious programs from the computer. This also prevents the user from changing that behavior in the browser’s settings.
In this first step, we will check your computer to see if any configuration profiles are installed. To do this, follow the below steps:
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Open “System Preferences”
From the Apple menu, select System Preferences.
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Search for “Profiles”
When the System Preferences window opens, search for the Profiles icon.
If there isn’t a Profiles icon, you don’t have any profiles installed, which is normal and you can continue with the next steps. -
Remove the malicious profiles
If there’s a Profile icon, click on it and select any suspicious profile that you want to remove, and then press the – (minus) button. Click Remove to remove the profile.
STEP 2: Uninstall Tech Support Scam Pop-ups from your Mac
In this second step, we will try to identify and remove any malicious apps and files that might be installed on your computer. Sometimes Tech Support Scam Pop-ups can have usable Uninstall entries that can be used to remove them.
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Quit the malicious programs
On the Apple menu bar, in the top-right corner, if you see any unknown or suspicious icon, click on it and then select Quit.
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Open “Finder”
Click the Finder application on your dock.
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Click on “Applications”
In the Finder left pane, click on “Applications“.
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Find and remove the malicious app.
The “Applications” screen will be displayed with a list of all the apps installed on your device. Scroll through the list until you find the malicious app, right-click it, and then click “Move to Trash”.
If you have allowed these scammers to connect to your computer, you need to find and remove the remote support program that they have installed. Search and uninstall: TeamViewer, AnyDesk, LogMeIn, ScreenConnect, or GoToAssist.
Look out for any suspicious program that could be behind all the drama – anything you don’t remember downloading or that doesn’t sound like a genuine program. Here are some known malicious programs: SearchMine, TakeFresh, TopResults, FeedBack, ApplicationEvents, GeneralOpen, PowerLog, MessengerNow, ImagePrime, GeneralNetSearch, Reading Cursors, GlobalTechSearch, PDFOnline-express, See Scenic Elf, MatchKnowledge, Easy Speedtest, or WebDiscover. -
Click “Empty Trash”
On the dock, right-click on the trash icon and select “Empty Trash”. Doing so deletes the Trash’s contents, including the program that you just sent to the Trash.
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Find and remove the malicious files
- Click the desktop to make sure you’re in the Finder, choose “Go” then click on “Go to Folder“.
- Type or copy/paste each of the below paths into the window that opens, then click Go.
- /Library/LaunchAgents
- ~/Library/LaunchAgents
- /Library/Application Support
- /Library/LaunchDaemons
- Look out for any suspicious files that could be behind all the drama – anything you don’t remember downloading or that doesn’t sound like a genuine program. Here are some known malicious files: Here are some known malicious files: “com.adobe.fpsaud.plist” “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, or “com.myppes.net-preferences.plist”. When you find a malicious file move it to the Trash.
- Click the desktop to make sure you’re in the Finder, choose “Go” then click on “Go to Folder“.
STEP 3: Use Malwarebytes for Mac to remove Tech Support Scam Pop-ups
In this third step, we will download, install and run a scan with Malwarebytes for Mac to find and remove Tech Support Scam Pop-ups and other malware from your Mac.
Malwarebytes for Mac is an on-demand scanner that can destroy many types of malware that other software tends to miss without costing you absolutely nothing. When it comes to cleaning up an infected device, Malwarebytes has always been free, and we recommend it as an essential tool in the fight against malware.
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Download Malwarebytes for Mac.
You can download Malwarebytes for Mac by clicking the link below.
MALWAREBYTES FOR MAC DOWNLOAD LINK
(The above link will open a new page from where you can download Malwarebytes for Mac) -
Double-click on the Malwarebytes setup file.
When Malwarebytes has finished downloading, double-click on the setup file to install Malwarebytes on your computer. In most cases, downloaded files are saved to the Downloads folder.
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Follow the on-screen prompts to install Malwarebytes.
When the Malwarebytes installation begins, you will see the Malwarebytes for Mac Installer which will guide you through the installation process. Click “Continue“, then keep following the prompts to continue with the installation process.
When your Malwarebytes installation completes, the program opens to the Welcome to Malwarebytes screen. Click the “Get started” button.
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Select “Personal Computer” or “Work Computer”.
The Malwarebytes Welcome screen will first ask you what type of computer are you installing this program, click either Personal Computer or Work Computer.
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Click on “Scan”.
To scan your Mac with Malwarebytes, click on the “Scan” button. Malwarebytes for Mac will automatically update the antivirus database and start scanning your computer for malware.
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Wait for the Malwarebytes scan to complete.
Malwarebytes will scan your computer for malware. This process can take a few minutes, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.
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Click on “Quarantine”.
When the scan has been completed, you will be presented with a screen showing the malware infections that Malwarebytes has detected. To remove the malware that Malwarebytes has found, click on the “Quarantine” button.
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Restart computer.
Malwarebytes will now remove all the malicious files that it has found. To complete the malware removal process, Malwarebytes may ask you to restart your computer.
When the malware removal process is complete, you can close Malwarebytes and continue with the rest of the instructions.
STEP 4: Remove Tech Support Scam Pop-ups from your Mac Browser
In this final step, we will reset the browser back to its default settings to remove any malicious browser extension, unwanted search engine, or spam browser notifications.
Remove Tech Support Scam Pop-ups from Chrome for Mac
To remove malicious browser extensions, unwanted search engines, or spam browser notifications from Chrome for Mac we will reset the browser settings to their default.
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Open Chrome’s “Settings” menu.
Click on Chrome’s main menu button, represented by three horizontal lines. When the drop-down menu appears, select the option labeled “Settings“.
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At the bottom, click “Advanced”.
Chrome’s “Settings” should now be displayed in a new tab or window, depending on your configuration. Next, scroll to the bottom of the page and click on the “Advanced” link (as seen in the below example).
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Under the section “Reset,” click “Reset”.
Chrome’s advanced settings should now be displayed. Scroll down until the “Reset and clean up” section is visible, as shown in the example below. Next, click on the “Reset settings to their original defaults” button.
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Confirm by clicking “Reset”.
A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue with the reset process. To complete the restoration process, click on the “Reset Settings” button.
If the above steps didn’t help you remove malicious browser extensions from Chrome for Mac, you can follow the below steps:
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Remove the unwanted policies created by malware from Chrome
In many cases, changes to Chrome may not be fixed with a simple browser reset. In such a case, a malicious program may have created unwanted policies on your browser. You can check if any unwanted policies are loaded into the browser by typing chrome://policy into the URL bar.
To reset these policies, follow these steps:- Open a new Terminal window. To do this, go to Finder > Go > Utilities > Terminal
- Enter the following commands, pressing enter after each line:
- defaults write com.google.Chrome HomepageIsNewTabPage -bool false
- defaults write com.google.Chrome NewTabPageLocation -string “https://www.google.com/”
- defaults write com.google.Chrome HomepageLocation -string “https://www.google.com/”
- defaults delete com.google.Chrome DefaultSearchProviderSearchURL
- defaults delete com.google.Chrome DefaultSearchProviderNewTabURL
- defaults delete com.google.Chrome DefaultSearchProviderName
- defaults delete com.google.Chrome ExtensionInstallSources
- After running these commands, quit Chrome if you haven’t already done so, then launch it again and check chrome://policy to see if the same keys are still present (you may need to click the “Reload policies” button for changes to show up). If they’re gone, you should be able to change your search engine and home page back to your preferred defaults in Chrome’s settings.
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Remove the “Managed by your organization” policy from Chrome
Some malicious programs are known to install managed preferences to set the home page and search engine settings in Chrome. To check for these, do the following:- Quit Chrome
- Click the desktop to make sure you’re in the Finder, choose “Go” then click on “Go to Folder“.
- Type or copy/paste the following path into the window that opens, then click Go: /Library/Managed Preferences/
- Paste the below path into the window that opens, then click Go:
Look for the following files, where [username] is your username:- com.google.Chrome.plist
- [username]/com.google.Chrome.plist
- [username]/complete.plist
These may be legitimate, so open these files with TextEdit and see if they have links to the troublesome site in them. If they do, delete them and restart Chrome.
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Uninstall Google Chrome from your computer
If the above options didn’t help you remove the Tech Support Scam Pop-ups, it is easier to completely remove Chrome and all data, then reinstall the browser. To do this, click the Finder icon, from the menu bar. Choose Go, and click Go to Folder, then paste one of the below paths into the window that opens.
You will need to delete all of the below items, but before doing this be aware that this will delete all data for all Google apps you have installed, such as your bookmarks, so you will need to export them before doing this.- /Applications/Chrome.app
- /Library/Application Support/Google/
- /Library/Google/
- ~/Library/Application Support/Google/
- ~/Library/Google/
- ~/Library/Preferences/com.google.Chrome.plist
Note: The “~” indicates that it’s the current user’s Library which is often invisible in recent versions of macOS. To get to it you must hold down the Option (sometimes labeled Alt) key and select Library from the Finder’s Go menu.
After deleting all of the above files, restart your device. You can now download and re-install Google Chrome on your device. You will need to import any exported bookmarks or other data, and may need to reinstall any other Google apps that you use.
Remove Tech Support Scam Pop-ups from Safari
To remove malicious browser extensions, unwanted search engines, or spam browser notifications from Safari we will go through its settings.
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Go to Safari’s “Preferences”.
On the menu bar, click the “Safari” menu and select “Preferences”.
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Check Homepage.
This will open a new window with your Safari preferences, opened to the “General” tab. Some Tech Support Scam Pop-ups may change your default homepage, so in the Homepage field make sure it’s a web page you want to use as your start-up page.
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Click “Extensions”
Next, click on the “Extensions” tab.
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Find and uninstall malicious browser extensions.
The “Extensions” screen will be displayed with a list of all the extensions installed on Safari. Scroll through the list and search for any unknown or suspicious extension, and then click on “Uninstall” to remove it.
Look out for any suspicious browser extension that could be behind all the drama – anything you don’t remember downloading or that doesn’t sound like a genuine extension. By default, there are no extensions installed on Safari so it’s safe to remove any extension.
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Remove spam push notifications.
Click Preferences, click Websites, then click Notifications. Deselect “Allow websites to ask for permission to send push notifications”.
If the above steps didn’t help you remove the Tech Support Scam Pop-ups side-effects from Safari, you can follow the below steps:
- Workaround for greyed out Safari’s homepage
In some cases, after being changed by browser hijackers or malware, Safari’s home page can become stuck (greyed out). You will be able to edit the Homepage field in Safari’s preferences, but the change will not stick. This appears to be a bug, and there is an odd workaround. Try this:- In Safari, choose Preferences from the Safari menu.
- In the window that opens, click the General icon (if necessary)
- Enter your desired home page in the “Homepage” field, but DO NOT press return!
- At the top of the window, click any of the other icons (eg, Tabs, AutoFill, etc).
- You may see a prompt asking for confirmation for changing the home page. If so, confirm.
- Switch back to the General page and check to make sure the home page has been changed.
- Delete Safari’s preferences file to remove malicious changes
Some malicious programs are known to install managed preferences to set the homepage and search engine settings in Safari. If the above options didn’t help you remove the malicious redirects, we’ll need to delete Safari’s preferences. To do this, follow the below steps:- Quit Safari
- Click the desktop to make sure you’re in the Finder, choose “Go” then click on “Go to Folder“.
- Type or copy/paste the following path into the window that opens, then click Go: ~/Library/Preferences/com.apple.Safari.plist
- If the file is found, delete it, then re-open Safari
Remove Tech Support Scam Pop-ups from Firefox for Mac
To remove malicious browser extensions, unwanted search engines, or spam browser notifications from Firefox for Mac we will reset the browser settings to their default. The reset feature fixes many issues by restoring Firefox to its factory default state while saving your essential information like bookmarks, passwords, web form auto-fill information, browsing history, and open tabs.
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Go to the “Help” menu.
Click on Firefox’s main menu button, represented by three horizontal lines. When the drop-down menu appears, select the option labeled “Help“.
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Click “More troubleshooting information”.
From the Help menu, click on “More troubleshooting information“.
If you’re unable to access the “Help” menu, type about:support in your address bar to bring up the Troubleshooting information page. -
Click on “Refresh Firefox”
Click the “Refresh Firefox” button in the upper-right corner of the “Troubleshooting Information” page.
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Confirm.
To continue, click on the “Refresh Firefox” button in the new confirmation window that opens.
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Click on “Finish”.
Firefox will close itself and will revert to its default settings. When it’s done, a window will list the information that was imported. Click on the “Finish“.
If you are still experiencing problems while trying to remove a malicious program from your computer, please ask for help in our Mac Malware Removal Help & Support forum.
Remove Tech Support Scam Pop-ups from Android
- STEP 1: Uninstall Tech Support Scam Pop-ups from Android
- STEP 2: Use Malwarebytes for Android to remove Tech Support Scam Pop-ups
- STEP 3: Remove Tech Support Scam Pop-ups from your Android Browser
STEP 1: Uninstall Tech Support Scam Pop-ups from Android
In this first step, we will check if any malicious apps are installed on your phone. Sometimes Tech Support Scam Pop-ups can have usable Uninstall entries that can be used to remove these apps.
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Open the “Settings” menu.
Tap on the “Settings” app from your phone menu or home screen.
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Tap on “Apps”.
When the “Settings” menu opens, tap on “Apps” (or “App Manager”) to see all the installed applications on your phone.
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Find the malicious app.
The “Apps” screen will be displayed with a list of all the applications that are installed on your phone. Scroll through the list until you find the unknown or malicious app. Look out for any suspicious app that could be behind all the drama – anything you don’t remember downloading or that doesn’t sound like a genuine program.
Most often, cybercriminals hide malware inside video or photo editing apps, weather apps, and camera apps.Here are some known malicious apps: ES File Explorer, Xender, Amber Weather Widget, GO Weather Forecast & Widgets, Kitty Play, Touchpal, and Z Camera. Look out for any suspicious program that could be behind all the drama – anything you don’t remember downloading or that doesn’t sound like a genuine program.
If you cannot find the malicious app, we advise you to uninstall all the recently installed applications.
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Uninstall the malicious app
When you find a suspicious or malicious app, tap on it to uninstall it. This won’t start the app but will open up the app details screen. If the app is currently running press the “Force stop” button, then tap on “Uninstall”.
A confirmation dialog should be displayed to confirm you want to uninstall the app, tap on “OK” to remove the malicious app from your phone.
STEP 2: Use Malwarebytes for Android to remove Tech Support Scam Pop-ups
In this next step, we will install Malwarebytes for Android to scan and remove Tech Support Scam Pop-ups and malicious apps from your phone.
Malwarebytes for Android is an antivirus app that searches all files and apps quickly and effectively for malware or potentially unwanted programs such as screen lockers or Tech Support Scam Pop-ups, freeing your phone from bloatware.
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Download Malwarebytes for Android.
You can download Malwarebytes for Android by clicking the link below.
MALWAREBYTES FOR ANDROID DOWNLOAD LINK
(The above link opens a Google Play Store from where you can download Malwarebytes for Android) -
Install Malwarebytes for Android on your phone.
In the Google Play Store, tap “Install” to install Malwarebytes for Android on your device.
When the installation process has finished, tap “Open” to begin using Malwarebytes for Android. You can also open Malwarebytes by tapping on its icon in your phone menu or home screen.
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Follow the on-screen prompts to complete the setup process
When Malwarebytes will open, you will see the Malwarebytes Setup Wizard which will guide you through a series of permissions and other setup options.
This is the first of two screens that explain the difference between the Premium and Free versions. Swipe this screen to continue.
Tap on “Got it” to proceed to the next step.
Malwarebytes for Android will now ask for a set of permissions that are required to scan your device and protect it from malware. Tap on “Give permission” to continue.
Tap on “Allow” to permit Malwarebytes to access the files on your phone.
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Update database and run a scan with Malwarebytes for Android
You will now be prompted to update the Malwarebytes database and run a full system scan.
Click on “Update database” to update the Malwarebytes for Android definitions to the latest version, then click on “Run full scan” to perform a system scan.
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Wait for the Malwarebytes scan to complete.
Malwarebytes will now start scanning your phone for Tech Support Scam Pop-ups and other malicious apps. This process can take a few minutes, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.
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Click on “Remove Selected”.
When the scan has been completed, you will be presented with a screen showing the malware infections that Malwarebytes for Android has detected. To remove the malicious apps that Malwarebytes has found, tap on the “Remove Selected” button.
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Restart your phone.
Malwarebytes for Android will now remove all the malicious apps that it has found. To complete the malware removal process, Malwarebytes may ask you to restart your phone.
STEP 3: Remove Tech Support Scam Pop-ups from your Android Browser
In this final step, we will reset the browser back to its default settings to remove unwanted search engines, malicious homepage, or spam browser notifications.
Resetting the browser settings to their default it’s an easy task on Windows or Mac computers; however, when it comes to Android, this can’t be done directly because it’s not an option built-in into the browser settings. Restoring the browser settings on Android can be done by clearing the application data. This will remove all the cookies, cache, and other site settings that may have been saved.
So let’s see how we can restore your browser to its factory settings.
Remove Tech Support Scam Pop-ups from Chrome for Android
To reset Chrome for Android to its default settings, follow the below steps:
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Open the “Settings” menu.
Tap on the “Settings” app from your phone menu or home screen.
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Tap on “Apps”.
When the “Settings” menu opens, tap on “Apps” (or “App Manager”) to see all the installed applications on your phone.
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Find and tap on Chrome.
The “Apps” screen will be displayed with a list of all the apps installed on your phone. Scroll through the list until you find the Chrome app, then tap on it to open the app’s details.
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Tap “Storage”.
When Chrome’s app info menu is displayed, tap on “Storage“.
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Tap “Manage Space”.
Under the storage settings, you will get two options — Manage Space and Clear Cache. Tap on “Manage Space“.
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Tap “Clear all data”.
Tap “Clear all data” to delete all Chrome’s data including accounts, bookmarks, and your settings to reset the default settings.
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Confirm by tapping “Ok”.
A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue with the reset process. To complete the restoration process, tap “Ok“.
Remove Tech Support Scam Pop-ups from Firefox for Android
To reset Firefox for Android to its default settings, follow the below steps:
-
Open the “Settings” menu.
Tap on the “Settings” app from your phone menu or home screen.
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Tap on “Apps”.
When the “Settings” menu opens, tap on “Apps” (or “App Manager”) to see all the installed applications on your phone.
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Find and tap on Firefox.
The “Apps” screen will be displayed with a list of all the apps installed on your phone. Scroll through the list until you find the Firefox app, then tap on it to open the app’s details.
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Tap “Storage”.
When Firefox’s app info menu is displayed, tap on “Storage“.
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Tap “Manage Space”.
Under the storage settings, you will get two options — Manage Space and Clear Cache. Tap on “Manage Space“.
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Tap “Clear all data”.
Tap “Clear all data” to delete all Firefox’s data including accounts, bookmarks, and your settings to reset the default settings.
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Confirm by tapping “Ok”.
A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue with the reset process. To complete the restoration process, tap “Ok“.
Remove Tech Support Scam Pop-ups from the Opera browser
To reset the Opera browser to its default settings, follow the below steps:
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Open the “Settings” menu.
Tap on the “Settings” app from your phone menu or home screen.
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Tap on “Apps”.
When the “Settings” menu opens, tap on “Apps” (or “App Manager”) to see all the installed applications on your phone.
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Find and tap on Opera.
The “Apps” screen will be displayed with a list of all the apps installed on your phone. Scroll through the list until you find the Opera app, then tap on it to open the app’s details.
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Tap “Storage”.
When Opera’s app info menu is displayed, tap on “Storage“.
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Tap “Manage Space”.
Under the storage settings, you will get two options — Manage Space and Clear Cache. Tap on “Manage Space“.
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Tap “Clear all data”.
Tap “Clear all data” to delete all Opera’s data including accounts, bookmarks, and your settings to reset the default settings.
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Confirm by tapping “Ok”.
A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue with the reset process. To complete the restoration process, tap “Ok“.
Remove Tech Support Scam Pop-ups from Samsung Internet Browser
To reset the Samsung Internet Browser to its default settings, follow the below steps:
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Open the “Settings” menu.
Tap on the “Settings” app from your phone menu or home screen.
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Tap on “Apps”.
When the “Settings” menu opens, tap on “Apps” (or “App Manager”) to see all the installed applications on your phone.
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Find and tap on Samsung Internet Browser.
The “Apps” screen will be displayed with a list of all the apps installed on your phone. Scroll through the list until you find the Samsung Internet Browser app, then tap on it to open the app’s details.
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Tap “Storage”.
When the Samsung Internet Browser’s app info menu is displayed, tap on “Storage“.
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Tap “Manage Space”.
Under the storage settings, you will get two options — Manage Space and Clear Cache. Tap on “Manage Space“.
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Tap “Clear all data”.
Tap “Clear all data” to delete all Samsung Internet Browser’s data including accounts, bookmarks, and your settings to reset the default settings.
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Confirm by tapping “Ok”.
A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue with the reset process. To complete the restoration process, tap “Ok“.
Remove Tech Support Scam Pop-ups from Microsoft Edge for Android
To reset the Microsoft Edge for Android to its default settings, follow the below steps:
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Open the “Settings” menu.
Tap on the “Settings” app from your phone menu or home screen.
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Tap on “Apps”.
When the “Settings” menu opens, tap on “Apps” (or “App Manager”) to see all the installed applications on your phone.
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Find and tap on Microsoft Edge.
The “Apps” screen will be displayed with a list of all the apps installed on your phone. Scroll through the list until you find the Microsoft Edge app, then tap on it to open the app’s details.
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Tap “Storage”.
When the Microsoft Edge’s app info menu is displayed, tap on “Storage“.
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Tap “Manage Space”.
Under the storage settings, you will get two options — Manage Space and Clear Cache. Tap on “Manage Space“.
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Tap “Clear all data”.
Tap “Clear all data” to delete all Microsoft Edge’s data including accounts, bookmarks, and your settings to reset the default settings.
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Confirm by tapping “Ok”.
A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue with the reset process. To complete the restoration process, tap “Ok“.
If you are still having problems with your phone after completing these instructions, then please follow one of the steps:
- Restore your phone to factory settings by going to Settings > General management > Reset > Factory data reset.
- Ask for help in our Mobile Malware Removal Help & Support forum.
