If your browser is being redirected to sites that display fake error messages, asking you to call a tech support number to your computer, then you’ve stumbled upon a Microsoft Tech Support Scam. Tech support scams are an industry-wide issue where scammers use scare tactics to trick you into paying for unnecessary technical support services that supposedly fix contrived device, platform, or software problems.
What is a Microsoft Support Scam?
Tech Support Scam sites display fake error messages that pretend to be from Microsoft to trick you into thinking that your computer has crashed or that a virus has been detected. It does this to try and scare you into calling one of the listed numbers in order to receive support. If you call these scammers, they will offer fake solutions for your “problems” and ask for payment in the form of a one-time fee or subscription to a purported support service.
Here are a few fake error messages that a typical Microsoft Tech Support Scam page might display:
Error 154_chrome+windows
Do not ignore this critical alert.
If you close this page, your computer access will be disabled to prevent further damage to our network.
Your computer has alerted us that it has been infected with a Pornographic Spyware and virus. The following information is being stolen:1.Facebook Logins
2.Credit Card Details
3.Email Account Logins
4.Photos and documents stored on this computerYou must contact us immediately so that our expert engineers can walk you through the removal process over the phone to protect your identity. Please call us within the next 5 minutes to prevent your computer from being disabled or from any information loss.
Call Microsoft Windows Support
ERROR #DW6BD36
Do not ignore this critical warning message.
If you close this page, your computer access will be disabled to prevent further damage to our network.
Your computer has alerted us that it has been infected with a Pornographic Spyware and riskware. The following information is being stolen…1.Facebook Logins
2.Credit Card Details
3.Email Account Logins
4.Photos stored on this computerYou must contact us immediately so that our expert engineers can walk you through the removal process over the phone to protect your identity and from any kind of identity theft or information loss.
As you can imagine, the above alerts are not real and their purpose is to scare you into allowing the scammer remote access to your computer. After remote access is gained, the scammer relies on confidence tricks typically involving utilities built into Windows and other software in order to gain the victim’s trust to pay for the supposed “support” services, when the scammer actually steals the victim’s credit card account information.
These Tech Support Scam alerts are nothing more than a scam. Don’t call the number in the pop-ups. Microsoft’s error and warning messages never include a phone number.
Microsoft does never send unsolicited email messages or make unsolicited phone calls to request personal or financial information or fix your computer. Treat all unsolicited phone calls or pop-ups with skepticism. Do not provide any personal information.
Why am I seeing the Microsoft Tech Support Scam pop-ups?
You are seeing the Microsoft Tech Support Scam pop-ups because your computer is infected with a malicious program or a site that you have visited has redirected you to a malicious site.
Less than reputable sites can display malicious ads that redirect your browser to the Microsoft Tech Support Scam pop-ups to generate advertising revenue. If this happens, you can close the page and install a free browser extension like Adblock to block the malicious ads. However, if you continuously see pop-ups like the Microsoft Tech Support Scam pop-ups, then your computer might be infected with a malicious program, and you need to scan your device for adware and remove it.
Here are a few typical signs that you have a malicious program installed on your computer:
- Advertisements appear in places they shouldn’t be.
- Your web browser’s homepage has mysteriously changed without your permission.
- Web pages that you typically visit are not displaying properly.
- Website links redirect to sites different from what you expected.
- Browser popups appear which recommend fake updates or other software.
- Other unwanted programs might get installed without your knowledge.
To check your computer for the Microsoft Tech Support Scam pop-ups and remove it for free, please use the guide below.
Remove Microsoft Tech Support pop-up scam (Virus Removal Guide)
This malware removal guide may appear overwhelming due to the number of steps and numerous programs that are being used. We have only written it this way to provide clear, detailed, and easy to understand instructions that anyone can use to remove malware for free.
Please perform all the steps in the correct order. If you have any questions or doubts at any point, stop and ask for our assistance.
To remove the Microsoft Tech Support pop-up scam, follow these steps:
- STEP 1: Uninstall malicious programs from Windows
- STEP 2: Use Malwarebytes Free to remove Microsoft Tech Support pop-ups
- STEP 3: Use HitmanPro to scan for malware and unwanted programs
- STEP 4: Double-check for malicious programs with AdwCleaner
- STEP 5: Remove Microsoft Tech Support pop-ups from your browser
STEP 1: Uninstall malicious programs from Windows
In this first step, we will check if any malicious programs are installed on your computer. Sometimes browser hijackers or adware programs can have usable Uninstall entries that can be used to remove these them.
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Open the “Settings” menu.
Click the Start button on the taskbar, then select “Settings” (gear icon).
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Click on “Apps”, then on “Apps and Features”.
When the “Windows Settings” window opens, click on “Apps“. By default, it should open “Apps and Features” but if it doesn’t, select it from the list on the left.
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Find the malicious program and uninstall it.
The “Apps and Features” screen will be displayed with a list of all the programs installed on your computer. Scroll through the list until you find any unknown or suspicious program, then click to highlight it, then click the “Uninstall” button.
If you have allowed these scammers to connect to your computer, you need to find and remove the remote support program that they have installed. Search and uninstall: TeamViewer, AnyDesk, LogMeIn, ScreenConnect, or GoToAssist.
The malicious program may have a different name on your computer. Look out for any suspicious program that could be behind all the drama – anything you don’t remember downloading or that doesn’t sound like a genuine program. If you cannot find any malicious programs on your computer, you can continue with the second step from this guide.
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Follow the on-screen prompts to uninstall the program.
In the next message box, confirm the uninstall process by clicking on Uninstall, then follow the prompts to uninstall the program.
Make sure to read all of the prompts carefully, because some malicious programs try to sneak things in hoping that you won’t read closely.
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Go to “Program and Features”.
Right-click on the Start button in the taskbar, then select “Programs and Features”. This will take you directly to your list of installed programs.
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Find the malicious program and uninstall it.
The “Programs and Features” screen will be displayed with a list of all the programs installed on your computer. Scroll through the list until you find any unknown or suspicious program, then click to highlight it, then click the “Uninstall” button.
If you have allowed these scammers to connect to your computer, you need to find and remove the remote support program that they have installed. Search and uninstall: TeamViewer, AnyDesk, LogMeIn, ScreenConnect, or GoToAssist.
The malicious program may have a different name on your computer. Look out for any suspicious program that could be behind all the drama – anything you don’t remember downloading or that doesn’t sound like a genuine program. If you cannot find any malicious programs on your computer, you can continue with the second step from this guide.
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Follow the on-screen prompts to uninstall the program.
In the next message box, confirm the uninstall process by clicking on Yes, then follow the prompts to uninstall the program. Make sure to read all of the prompts carefully, because some malicious programs try to sneak things in hoping that you won’t read closely.
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Open the “Control Panel”.
Click on the “Start” button, then click on “Control Panel“.
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Click on “Uninstall a Program”.
When the “Control Panel” appears, click on “Uninstall a Program” from the Programs category.
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Find the malicious program and uninstall it.
The “Programs and Features” screen will be displayed with a list of all the programs installed on your computer. Scroll through the list until you find any unknown or suspicious program, then click to highlight it, then click the “Uninstall” button.
If you have allowed these scammers to connect to your computer, you need to find and remove the remote support program that they have installed. Search and uninstall: TeamViewer, AnyDesk, LogMeIn, ScreenConnect, or GoToAssist.
The malicious program may have a different name on your computer. Look out for any suspicious program that could be behind all the drama – anything you don’t remember downloading or that doesn’t sound like a genuine program. If you cannot find any malicious programs on your computer, you can continue with the second step from this guide.
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Follow the on-screen prompts to uninstall the program.
In the next message box, confirm the uninstall process by clicking on Yes, then follow the prompts to uninstall the program. Make sure to read all of the prompts carefully, because some malicious programs try to sneak things in hoping that you won’t read closely.
STEP 2: Use Malwarebytes Free to remove Microsoft Tech Support pop-ups
In this second step, we will install Malwarebytes to scan and remove any malicious programs that are responsible for the Microsoft Tech Support pop-ups.
Malwarebytes Free is one of the most popular and most used anti-malware software for Windows, and for good reasons. It is able to destroy many types of malware that other software tends to miss, without costing you absolutely nothing. When it comes to cleaning up an infected device, Malwarebytes has always been free and we recommend it as an essential tool in the fight against malware.
It is important to note that Malwarebytes Free will run alongside antivirus software without conflicts.
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Download Malwarebytes Free.
You can download Malwarebytes by clicking the link below.
MALWAREBYTES DOWNLOAD LINK
(The above link will open a new page from where you can download Malwarebytes) -
Double-click on the Malwarebytes setup file.
When Malwarebytes has finished downloading, double-click on the MBSetup file to install Malwarebytes on your computer. In most cases, downloaded files are saved to the Downloads folder.
You may be presented with an User Account Control pop-up asking if you want to allow Malwarebytes to make changes to your device. If this happens, you should click “Yes” to continue with the Malwarebytes installation.
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Follow the on-screen prompts to install Malwarebytes.
When the Malwarebytes installation begins, you will see the Malwarebytes setup wizard which will guide you through the installation process. The Malwarebytes installer will first ask you on what type of computer are you installing this program, click either Personal Computer or Work Computer.
On the next screen, click “Install” to install Malwarebytes on your computer.
When your Malwarebytes installation completes, the program opens to the Welcome to Malwarebytes screen. Click the “Get started” button.
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Select “Use Malwarebytes Free”.
After installing Malwarebytes, you’ll be prompted to select between the Free and the Premium version. The Malwarebytes Premium edition includes preventative tools like real-time scanning and ransomware protection, however, we will use the Free version to clean up the computer.
Click on “Use Malwarebytes Free“.
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Click on “Scan”.
To scan your computer with Malwarebytes, click on the “Scan” button. Malwarebytes will automatically update the antivirus database and start scanning your computer for malware.
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Wait for the Malwarebytes scan to complete.
Malwarebytes will scan your computer for adware and other malicious programs. This process can take a few minutes, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.
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Click on “Quarantine”.
When the scan has completed, you will be presented with a screen showing the malware infections that Malwarebytes has detected. To remove the malicious programs that Malwarebytes has found, click on the “Quarantine” button.
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Restart computer.
Malwarebytes will now remove all the malicious files and registry keys that it has found. To complete the malware removal process, Malwarebytes may ask you to restart your computer.
When the malware removal process is complete, you can close Malwarebytes and continue with the rest of the instructions.
STEP 3: Use HitmanPro to scan for malware and unwanted programs
In this third step, we will use HitmanPro to scan your computer for potentially unwanted programs and Trojan Horses. HitmanPro is a second opinion scanner that takes a unique cloud-based approach to malware scanning. HitmanPro scans the behavior of active files and also files in locations where malware normally resides for suspicious activity. If it finds a suspicious file that’s not already known, HitmanPro sends it to their clouds to be scanned by two of the best antivirus engines today, which are Bitdefender and Kaspersky.
Although HitmanPro is shareware and costs $24.95 for 1 year on 1 PC, there is actually no limit in scanning. The limitation only kicks in when there is a need to remove or quarantine detected malware by HitmanPro on your system and by then, you can activate the one time 30-days trial to enable the cleanup.
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Download HitmanPro.
You can download HitmanPro by clicking the link below.
HITMANPRO DOWNLOAD LINK
(The above link will open a new web page from where you can download HitmanPro) -
Install HitmanPro.
When HitmanPro has finished downloading, double-click on “hitmanpro.exe” (for 32-bit versions of Windows) or “hitmanpro_x64.exe” (for 64-bit versions of Windows) to install this program on your PC. In most cases, downloaded files are saved to the Downloads folder.
You may be presented with an User Account Control pop-up asking if you want to allow HitmanPro to make changes to your device. If this happens, you should click “Yes” to continue with the installation.
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Follow the on-screen prompts.
When HitmanPro starts you will be presented with the start screen as shown below. Click on the “Next” button to perform a system scan.
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Wait for the HitmanPro scan to complete.
HitmanPro will now begin to scan your computer for malicious programs. This process will take a few minutes.
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Click on “Next”.
When HitmanPro has finished the scan, it will display a list of all the malware that the program has found. Click on the “Next” button to remove the malicious programs.
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Click on “Activate free license”.
Click on the “Activate free license” button to begin the free 30 days trial and remove all the malicious files from your PC.
When the process is complete, you can close HitmanPro and continue with the rest of the instructions.
STEP 4: Double-check for malicious programs with AdwCleaner
In this fourth step, we will AdwCleaner to scan for other malicious programs or browser settings that may have been changed on your computer. AdwCleaner is a free popular on-demand scanner that can detect and remove malware that even the most well-known anti-virus and anti-malware applications fail to find.
While the Malwarebytes and HitmanPro scans are more than enough, we’re recommending AdwCleaner to users who still have malware related issues or just want to make sure their computer is 100% clean.
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Download AdwCleaner.
You can download AdwCleaner by clicking the link below.
ADWCLEANER DOWNLOAD LINK
(The above link will open a new web page from where you can download AdwCleaner) -
Double-click on the setup file.
Double-click on the file named “adwcleaner_x.x.x.exe” to start AdwCleaner. In most cases, downloaded files are saved to the Downloads folder.
You may be presented with a User Account Control dialog asking you if you want to run this file. If this happens, you should click “Yes” to continue with the installation.
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Click on “Scan Now”.
When AdwCleaner will start, click on the “Scan Now” button to perform a system scan.
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Wait for the AdwCleaner scan to complete.
AdwCleaner will now scan your PC for malicious files. This process can take a few minutes.
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Click on “Clean & Repair”.
When AdwCleaner has finished it will display a list of all the malware that the program found. Click on the “Clean & Repair” button to remove the malicious files from your computer.
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Click on “Clean & Restart Now”
When the malware removal process is complete, AdwCleaner may need to restart your device. Click on the “Clean & Restart Now” button to finish the removal process.
When the process is complete, you can close Adwcleaner and continue with the rest of the instructions.
STEP 5: Remove Microsoft Tech Support pop-ups from your browser
In this final step, if your browser is still redirected to the Microsoft Tech Support pop-ups, we will remove any malicious extensions and check the browser settings.
Remove Microsoft Tech Support pop-ups from Google Chrome
To remove Microsoft Tech Support pop-ups from Google Chrome, we will remove the browser extension and then check the settings.
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Remove malicious browser extension.
In the top right corner, click on Chrome’s main menu button, represented by three vertical dots. When the drop-down menu appears, click on “More tools“, then click on “Extensions“.
The “Extensions” screen will be displayed with a list of all the extensions installed on Chrome. Search the list until you find any unwanted or suspicious extension, and then click on “Remove” to remove it.
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Change the search engine to Google.
In the top right corner, click on Chrome’s main menu button, represented by three vertical dots. When the drop-down menu appears, click on “Settings“.
On the left side of the window, click on “Search engine“, then click “Manage search engines…“. In the opened list find Google Search, click the three vertical dots and select “Make default“.
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Check the homepage and new tab settings.
In the top right corner, click on Chrome’s main menu button, represented by three vertical dots. When the drop-down menu appears, click on “Settings“.
In the “On startup” section, disable any unknown extension, then select “Open the New Tab page” as your preferred setting.
Remove Microsoft Tech Support pop-up scam from Firefox
To remove the Microsoft Tech Support pop-up scam from Firefox we will reset the browser settings to its default. The reset feature fixes many issues by restoring Firefox to its factory default state while saving your essential information like bookmarks, passwords, web form auto-fill information, browsing history, and open tabs.
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Click the menu icon, then click on “Help”.
Click on Firefox’s main menu button, represented by three horizontal lines. When the drop-down menu appears, select the option labeled “Help“.
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Click “Troubleshooting Information”.
From the Help menu, click on “Troubleshooting Information“.
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Click on “Refresh Firefox”
Click the “Refresh Firefox” button in the upper-right corner of the “Troubleshooting Information” page.
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Confirm.
To continue, click on the “Refresh Firefox” button in the new confirmation window that opens.
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Click “Finish”.
Firefox will close itself and will revert to its default settings. When it’s done, a window will list the information that was imported. Click on “Finish“.
Your old Firefox profile will be placed on your desktop in a folder named “Old Firefox Data“. If the reset didn’t fix your problem you can restore some of the information not saved by copying files to the new profile that was created. If you don’t need this folder any longer, you should delete it as it contains sensitive information.
Remove Microsoft Tech Support pop-up scam from Microsoft Edge
To remove the Microsoft Tech Support pop-up scam from Microsoft Edge we will reset the browser settings to its default. This will reset your startup page, new tab page, search engine, and pinned tabs. It will also disable all extensions and clear temporary data like cookies. Your favorites, history and saved passwords will not be cleared.
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Open the “Settings” menu.
In the top right corner, click on Microsoft Edge’s main menu button, represented by three horizontal dots. When the drop-down menu appears, click on “Settings“.”.
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Click on “Reset Settings”.
On the left side of the window, click on “Reset Settings”.
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Click on “Restore settings to their default values”.
In the main window, click on “Restore settings to their default values”.
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Click “Reset”.
A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue on with the reset process. To complete the restoration process, click on the “Reset” button.
Remove Microsoft Tech Support pop-up scam from Internet Explorer
To remove the Microsoft Tech Support pop-up scam from Internet Explorer we will reset the browser settings to its default. You can reset Internet Explorer settings to return them to the state they were in when Internet Explorer was first installed on your computer.
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Go to “Internet Options”.
Open Internet Explorer, click on the gear icon in the upper right part of your browser, then select “Internet Options“.
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Select the “Advanced” tab, then click “Reset”
In the “Internet Options” dialog box, select the “Advanced” tab, then click on the “Reset” button.
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Click on “Reset”.
In the “Reset Internet Explorer settings” section, select the “Delete personal settings” checkbox, then click on the “Reset” button.
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Click on “Close”.
When Internet Explorer has completed its task, click on the “Close” button in the confirmation dialogue box.
Close your browser and then you can open Internet Explorer again.
Your computer should now be free of the Microsoft Tech Support pop-up scam. If your current antivirus allowed this malicious program on your computer, you may want to consider purchasing Malwarebytes Premium to protect against these types of threats in the future.
If you are still having problems with your computer after completing these instructions, then please follow one of the steps:
- Run a system scan with Emsisoft Emergency Kit
- Ask for help in our Windows Malware Removal Help & Support forum.
