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<blockquote data-quote="Jack" data-source="post: 875674" data-attributes="member: 1"><p>Hello,</p><p></p><p>Let's see what's going on:</p><p></p><p>STEP 1: Let's check if there any malicious profiles installed on your Mac:</p><p></p><ol> <li data-xf-list-type="ol">From the Apple menu, select <strong>System Preferences</strong>.</li> <li data-xf-list-type="ol">When the <em>System Preferences</em> window opens, search for the <strong>Profiles</strong> icon.<br /> If there isn’t a Profiles icon, you don’t have any profiles installed, which is normal and you can continue with the next steps.</li> <li data-xf-list-type="ol">If there’s a Profile icon, click on it and select any suspicious profile that you want to remove, and then press the – (minus) button. Click <strong>Remove</strong> to remove the profile.</li> </ol><p></p><p>STEP 2: Run a scan with Malwarebytes</p><p></p><ol> <li data-xf-list-type="ol">Please download <a href="https://downloads.malwarebytes.com/file/mb-mac" target="_blank">Malwarebytes for Mac</a> Free Edition.</li> <li data-xf-list-type="ol">Double-click <strong>Malwarebytes-Mac-4.x.x.x.pkg</strong> and follow the prompts to install the program.</li> <li data-xf-list-type="ol">When your <strong>Malwarebytes</strong> installation completes, the program opens to the Welcome to Malwarebytes screen.</li> <li data-xf-list-type="ol">Click on the <strong>Get started </strong>button.</li> <li data-xf-list-type="ol">Click <strong>Scan</strong> to start a <strong>Threat Scan</strong>.</li> <li data-xf-list-type="ol">When the scan is finished click <strong>Quarantine</strong> to remove the found threats.</li> <li data-xf-list-type="ol">Reboot the computer if prompted to complete the removal process.</li> </ol><p></p><p>STEP 3: Reset Chrome policies</p><p></p><ol> <li data-xf-list-type="ol">Open a new Terminal window: Finder > Go > Utilities > Terminal</li> <li data-xf-list-type="ol">Enter the following commands, pressing enter after each line:<br /> [code]defaults write com.google.Chrome HomepageIsNewTabPage -bool false<br /> defaults write com.google.Chrome NewTabPageLocation -string "https://www.google.com/"<br /> defaults write com.google.Chrome HomepageLocation -string "https://www.google.com/"<br /> defaults delete com.google.Chrome DefaultSearchProviderSearchURL<br /> defaults delete com.google.Chrome DefaultSearchProviderNewTabURL<br /> defaults delete com.google.Chrome DefaultSearchProviderName<br /> defaults delete com.google.Chrome ExtensionInstallSources[/code]</li> <li data-xf-list-type="ol">Next, let's reset Chrome to its default settings<ol> <li data-xf-list-type="ol">On your computer, open Chrome.</li> <li data-xf-list-type="ol">At the top right, click More (the 3 vertical dots) > <strong>Settings</strong>.</li> <li data-xf-list-type="ol">At the bottom, click <strong>Advanced</strong>. Under "Reset Settings," click <strong>Restore settings to their original defaults</strong> > <strong>Reset Settings</strong>.</li> </ol></li> </ol><p></p><p>Let me know the results for each step.</p></blockquote><p></p>
[QUOTE="Jack, post: 875674, member: 1"] Hello, Let's see what's going on: STEP 1: Let's check if there any malicious profiles installed on your Mac: [LIST=1] [*]From the Apple menu, select [B]System Preferences[/B]. [*]When the [I]System Preferences[/I] window opens, search for the [B]Profiles[/B] icon. If there isn’t a Profiles icon, you don’t have any profiles installed, which is normal and you can continue with the next steps. [*]If there’s a Profile icon, click on it and select any suspicious profile that you want to remove, and then press the – (minus) button. Click [B]Remove[/B] to remove the profile. [/LIST] STEP 2: Run a scan with Malwarebytes [LIST=1] [*]Please download [URL='https://downloads.malwarebytes.com/file/mb-mac']Malwarebytes for Mac[/URL] Free Edition. [*]Double-click [B]Malwarebytes-Mac-4.x.x.x.pkg[/B] and follow the prompts to install the program. [*]When your [B]Malwarebytes[/B] installation completes, the program opens to the Welcome to Malwarebytes screen. [*]Click on the [B]Get started [/B]button. [*]Click [B]Scan[/B] to start a [B]Threat Scan[/B]. [*]When the scan is finished click [B]Quarantine[/B] to remove the found threats. [*]Reboot the computer if prompted to complete the removal process. [/LIST] STEP 3: Reset Chrome policies [LIST=1] [*]Open a new Terminal window: Finder > Go > Utilities > Terminal [*]Enter the following commands, pressing enter after each line: [code]defaults write com.google.Chrome HomepageIsNewTabPage -bool false defaults write com.google.Chrome NewTabPageLocation -string "https://www.google.com/" defaults write com.google.Chrome HomepageLocation -string "https://www.google.com/" defaults delete com.google.Chrome DefaultSearchProviderSearchURL defaults delete com.google.Chrome DefaultSearchProviderNewTabURL defaults delete com.google.Chrome DefaultSearchProviderName defaults delete com.google.Chrome ExtensionInstallSources[/code] [*]Next, let's reset Chrome to its default settings [LIST=1] [*]On your computer, open Chrome. [*]At the top right, click More (the 3 vertical dots) > [B]Settings[/B]. [*]At the bottom, click [B]Advanced[/B]. Under "Reset Settings," click [B]Restore settings to their original defaults[/B] > [B]Reset Settings[/B]. [/LIST] [/LIST] Let me know the results for each step. [/QUOTE]
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