Camille P

New Member
I am new to this forum, I am responding to this thread because I have this same virus. I followed your step by step removal guide, I installed Malwarebytes, I restarted the computer and I have no longer accès to the internet. I use Chrome as my default browser but it is true also for the safari.
So now I am stuck with a computer that doesn’t access internet and the virus is still present. Could someone help me out ? I am not a computer person... the best I can do is follow instruction blindly. Or should I take my computer to a professional for fixing?
Thanks in advance for your help here.
Here is a picture of what I have in policy


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Staff member

Let's see what's going on:

STEP 1: Let's check if there any malicious profiles installed on your Mac:

  1. From the Apple menu, select System Preferences.
  2. When the System Preferences window opens, search for the Profiles icon.
    If there isn’t a Profiles icon, you don’t have any profiles installed, which is normal and you can continue with the next steps.
  3. If there’s a Profile icon, click on it and select any suspicious profile that you want to remove, and then press the – (minus) button. Click Remove to remove the profile.

STEP 2: Run a scan with Malwarebytes

  1. Please download Malwarebytes for Mac Free Edition.
  2. Double-click Malwarebytes-Mac-4.x.x.x.pkg and follow the prompts to install the program.
  3. When your Malwarebytes installation completes, the program opens to the Welcome to Malwarebytes screen.
  4. Click on the Get started button.
  5. Click Scan to start a Threat Scan.
  6. When the scan is finished click Quarantine to remove the found threats.
  7. Reboot the computer if prompted to complete the removal process.

STEP 3: Reset Chrome policies

  1. Open a new Terminal window: Finder > Go > Utilities > Terminal
  2. Enter the following commands, pressing enter after each line:
    defaults write HomepageIsNewTabPage -bool false
    defaults write NewTabPageLocation -string ""
    defaults write HomepageLocation -string ""
    defaults delete DefaultSearchProviderSearchURL
    defaults delete DefaultSearchProviderNewTabURL
    defaults delete DefaultSearchProviderName
    defaults delete ExtensionInstallSources
  3. Next, let's reset Chrome to its default settings
    1. On your computer, open Chrome.
    2. At the top right, click More (the 3 vertical dots) > Settings.
    3. At the bottom, click Advanced. Under "Reset Settings," click Restore settings to their original defaults > Reset Settings.

Let me know the results for each step.
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