A major problem prevents the application startup

[JB007]

Hello,
I have a big problem with EIS.
When I start my PC EIS don't launch and I get the following message:
"A major problem prevents the application startup
EIS can not connect to the application service. Restart the PC and try again or contact the support."
I have also contacted Emsisoft support but I'm not sure that they work during the week end so I hope that
you can help me before Monday.
Thanks.

 

[SherKaan]

Try uninstalling and reinstalling first.

 

[JB007]

Try uninstalling and reinstalling first.

Thanks @Sher
Oups I forgot to explain that I have tried 3 times to uninstall and reinstall, last time after using "emsiclean.exe"

 

[SherKaan]

There must be some application incompatibility. If I were you, I would have tried contacting support or posted in their forums.

 

[Balrog]

Hello,
I have a big problem with EIS.
When I start my PC EIS don't launch and I get the following message:
"A major problem prevents the application startup
EIS can not connect to the application service. Restart the PC and try again or contact the support."
I have also contacted Emsisoft support but I'm not sure that they work during the week end so I hope that
you can help me before Monday.
Thanks.
View attachment 115747
View attachment 115748
View attachment 115749
View attachment 115750

Hello JB007 i had the same error messages as your. What i did to solve was to use the Emsisoft's removal tool. Restart. Then started my laptop in safe mode and manually remove all the previous settings. After that i was able to reinstall the product. Hope this will help you

 

[tonibalas]

I want to make 2 suggestions.
First if you have Virtual Box installed i recommend removing it because sometimes there is a conflict between VB and Emsisoft.
Second uninstall EIS with a 3rd party software - i suggest Revo Pro - and then reinstall EIS.

 

[_CyberGhosT_]

a2service, and a2guard look to be missing from the running processes.
I wanted to see your config, but your profile does not have a link to your config
and I'm not digging for it, but are you using 11 or 12 ?
As it stands now I would follow tonibalas advice above

 

[King Alpha]

I agree with @tonibalas.

@JB007, Uninstall EIS using Revo Uninstaller Pro (It'll remove EIS completely, without leaving a trace.). Then reinstall EIS.

 

[JB007]

There must be some application incompatibility. If I were you, I would have tried contacting support or posted in their forums.

Thanks @Sher
Question yet posted on Emsisoft Forum support.

 

[JB007]

Hello JB007 i had the same error messages as your. What i did to solve was to use the Emsisoft's removal tool. Restart. Then started my laptop in safe mode and manually remove all the previous settings. After that i was able to reinstall the product. Hope this will help you

Thanks @Balrog
What do you mean when you say "manually remove all the previous settings" ?

 

[JB007]

I want to make 2 suggestions.
First if you have Virtual Box installed i recommend removing it because sometimes there is a conflict between VB and Emsisoft.
Second uninstall EIS with a 3rd party software - i suggest Revo Pro - and then reinstall EIS.

Thanks @tonibalas
Not VB, I don't have Revo Pro but I can try it. Are there special settings ?

 

[JB007]

a2service, and a2guard look to be missing from the running processes.
I wanted to see your config, but your profile does not have a link to your config
and I'm not digging for it, but are you using 11 or 12 ?
As it stands now I would follow tonibalas advice above

Thanks @_CyberGhosT_
I like Auguste Rodin and Camille Claudel

I'm using EIS 11 (12 is beta).
OK I will try Revo Pro.

 

[JB007]

I agree with @tonibalas.

@JB007, Uninstall EIS using Revo Uninstaller Pro (It'll remove EIS completely, without leaving a trace.). Then reinstall EIS.

Thanks @King Mellow
The majority is for Revo Pro, so let's go

 

[_CyberGhosT_]

Thanks @_CyberGhosT_
I like Auguste Rodin and Camille Claudel
View attachment 115804
I'm using EIS 11 (12 is beta).
OK I will try Revo Pro.

You will be pleased with the Revo option, I have used it for years now and have grown very fond of it.

I like Auguste Rodin and Camille Claudel

See, now i'm going to follow you

 

[tonibalas]

@JB007 no special settings needed.
But after uninstalling EIS you can also run Forced uninstall to remove any possible leftovers that weren't gone in the first place.

 

[Balrog]

Thanks @Balrog
What do you mean when you say "manually remove all the previous settings" ?

I mean to search for remanent files/folders in common app installation locations. And into de registry. But maybe it will a time consuming task.

 

[JB007]

Hello
Great job with Revo Pro, the problem is solved
Thanks all for your help