Operating System
Windows 7
Infection date and initial symptoms
OnlineBrowserAdvertising just occurred but RemoveTheAdApp about a month ago[However it did not really affect or had any popups until just now]
Current issues and symptoms
Ad and popups on Google Chrome
Steps taken in order to remove the infection
Read the blogs and followed removal guide but to no avail. Used AdwCleaner, Malwarebyte and HitmanPro to remove the threats pointed out

Froggy

New Member
Hi! A little elaboration on steps taken.
Yesterday night I was infected with OffersWizard but I managed to remove it according to the blog guide(without scanning) but tonight I was once again infected, but by OnlineBrowserAdvertising. This time round, I undertook all the steps till the end(with scans and all) but its still here with addition to RemoveTheAdApp links.

OnlineBrowserAdvertising: Able to follow steps right till the end but to no avail
RemoveTheAdApp: Followed through until removing in Google Chrome Extensions but it was under enterprise policy which i followed through in the additional guide as well but did not work at the regedit.exe step as it couldnt find the ID code. When the search finished the field was still blank

I tried to describe to the best of my ability, I hope that's enough information :) If not do ask Ill be willing to provide. Thanks :D
 

Attachments

TwinHeadedEagle

Moderator
Verified
Staff member
Before we begin, I want you to have this in mind:
  • At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
  • Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
  • Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
  • Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
  • All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
  • If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
  • I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
  • Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
  • Please attach all report using
    button below. Doing this, you make it easier for me to analyze and fix your problem.




First, go to Control Panel and uninstall following (skip lines that cannot be uninstalled):
- GPU Monitor
- McAfee Security Scan Plus
- Adobe Reader 9.1
- Java(TM) 6 Update 29
- Java 7 Update 45

Latest versions of Java and Adobe Reader available here --> http://www.java.com/en/ and here http://get.adobe.com/uk/reader/
Make sure to uncheck optional offers.


***** NEXT *****



Download attached fixlist.txt on the same location as FRST (otherwise the fix won't work)
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to the operating system

Open FRST, and click Fix. Attach me that report after it is finished.



***** NEXT *****



Please download zoek.zip or zoek.rar by smeenk (
) from here or here and save it to your Desktop.
Unpack the archive...
  • Close any open browsers
  • Temporarily disable your AntiVirus program. (If necessary)
    If you are unsure how to do this please read this or this Instruction.
  • Double click on zoek.exe to run the tool .
    Please wait while the tool does not start...
  • Copy the text present inside the code box below and paste it into the large window in the zoek tool:
    NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to the operating system

    Code:
    createsrpoint;
    emptyfolderscheck;delete
    autoclean;
    emptyclsid;
    emptyalltemp;
    ipconfig /flushdns;b
  • Click on
    button.
    Please wait until a logreport will open (this can be after reboot)
  • Save notepad to your Desktop and attach here zoek-results.log
    Note: It will also create a log in the C:\ directory named "zoek-results.log"
 

Attachments

Froggy

New Member
Hi!
Im currently using my phone right now and letting zoek run for the 2nd time because i left it overnight and it didnt finish... but its still taking very long 5~6hours and it hasnt shown any sign of finishing. I have the fixlog on my laptop. Should i keep waiting or restart and just attach the fixlog?
 

TwinHeadedEagle

Moderator
Verified
Staff member
Attach fixlog.txt but run Zoek again with this script:

Please download zoek.zip or zoek.rar by smeenk (
) from here or here and save it to your Desktop.
Unpack the archive...
  • Close any open browsers
  • Temporarily disable your AntiVirus program. (If necessary)
    If you are unsure how to do this please read this or this Instruction.
  • Double click on zoek.exe to run the tool .
    Please wait while the tool does not start...
  • Copy the text present inside the code box below and paste it into the large window in the zoek tool:
    NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to the operating system

    Code:
    createsrpoint;
    emptyfolderscheck;delete
    autoclean;
    emptyalltemp;
    ipconfig /flushdns;b
  • Click on
    button.
    Please wait until a logreport will open (this can be after reboot)
  • Save notepad to your Desktop and attach here zoek-results.log
    Note: It will also create a log in the C:\ directory named "zoek-results.log"
 

Froggy

New Member
Here it is
Im off to do the zoek step now o/

[I dont know if its needed but there was a zoek results file in C:\ so i attached it just in case. Its probably incomplete?]
 

Attachments

TwinHeadedEagle

Moderator
Verified
Staff member
For future protection I can recommend you:
- Adblock --> https://adblockplus.org/en/chrome
- Unchecky --> http://unchecky.com/



The following will implement some post-cleanup procedures:

=> Please download DelFix by Xplode to your Desktop.

Run the tool and check the following boxes below;
Remove disinfection tools
Create registry backup
Purge System Restore

Click Run button and wait a few seconds for the programme completes his work.
At this point all the tools we used here should be gone. Tool will create an report for you (C:\DelFix.txt)

The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning.