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[SkyBlue]

Along with the ads and the restarting, I was having issues with my internet searches being redirected (the first thing I clicked on in the search would go to a completely different website). I followed some instructions to fix it (in Chrome, delete any unknown extensions), and the fix works until I close Chrome and open it again. When I do that, the extension that I deleted before is back (tools -> extensions) and searches are again redirected until I delete the extension again. Can that be fixed?

 

[TwinHeadedEagle]

Please download zoek.zip or zoek.rar by smeenk (

) from here or here and save it to your Desktop.
Unpack the archive...

• Close any open browsers
• Temporarily disable your AntiVirus program. (If necessary)
  If you are unsure how to do this please read this or this Instruction.
  
• Double click on zoek.exe to run the tool .
  Please wait while the tool does not start...
  
• Copy the text present inside the code box below and paste it into the large window in the zoek tool:
  
  

  createsrpoint; 
  StandardSearch; 
  emptyfolderscheck; 
  installer-list; 
  installedprogs; 
  uninstall-list;

• Click on
  
  button.
  Please wait until a logreport will open (this can be after reboot)
  
• Save notepad to your Desktop and attach here zoek-results.log
  Note: It will also create a log in the C:\ directory named "zoek-results.log"

 

[SkyBlue]

Is this what you need?

 

[TwinHeadedEagle]

Download TDSSKiller and save it to your desktop

Execute TDSSKiller.exe by doubleclicking on it.
Confirm "End user Licence Agreement" and "KSN Statement" dialog box by clicking on Accept button.

• Press Start Scan
• If Suspicious object is detected, the default action will be Skip, click on Continue.
• If Malicious objects are found, select Cure.

Once complete, a log will be produced at the root drive which is typically C:\ ,for example, C:\TDSSKiller.<version_date_time>log.txt


Please post the contents of that log in your next reply.

 

[SkyBlue]

Nothing was found.

 

[TwinHeadedEagle]

In which browser are redirects happening?

 

[SkyBlue]

Chrome

 

[TwinHeadedEagle]

Let's try with resetting Chrome --> https://support.google.com/chrome/answer/3296214?hl=en

 

[SkyBlue]

I went through the steps, closed Chrome, and opened it again. I tried a Google search, clicked on the first link, and it went to some random website like before. I checked the extensions, and all were disabled except the one that I keep having to delete. When I deleted that extension, search went back to normal. But that extension reappears every time I open Chrome.

 

[TwinHeadedEagle]

Please download zoek.zip or zoek.rar by smeenk (

) from here or here and save it to your Desktop.
Unpack the archive...

• Close any open browsers
• Temporarily disable your AntiVirus program. (If necessary)
  If you are unsure how to do this please read this or this Instruction.
  
• Double click on zoek.exe to run the tool .
  Please wait while the tool does not start...
  
• Copy the text present inside the code box below and paste it into the large window in the zoek tool:
  
  

  filesrcm; 
  startupall; 
  skipfix-iedefaults; 
  firefoxlook; 
  chromelook;

• Click on
  
  button.
  Please wait until a logreport will open (this can be after reboot)
  
• Save notepad to your Desktop and attach here zoek-results.log
  Note: It will also create a log in the C:\ directory named "zoek-results.log"