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Along with the ads and the restarting, I was having issues with my internet searches being redirected (the first thing I clicked on in the search would go to a completely different website). I followed some instructions to fix it (in Chrome, delete any unknown extensions), and the fix works until I close Chrome and open it again. When I do that, the extension that I deleted before is back (tools -> extensions) and searches are again redirected until I delete the extension again. Can that be fixed?
 
Please download zoek.zip or zoek.rar by smeenk (
Zoek_icon.png
) from here or here and save it to your Desktop.
Unpack the archive...
  • Close any open browsers
  • Temporarily disable your AntiVirus program. (If necessary)
    If you are unsure how to do this please read this or this Instruction.
  • Double click on zoek.exe to run the tool .
    Please wait while the tool does not start...
  • Copy the text present inside the code box below and paste it into the large window in the zoek tool:

    Code: 
    createsrpoint; 
StandardSearch; 
emptyfolderscheck; 
installer-list; 
installedprogs; 
uninstall-list;
  • Click on
    Run%20Script%20by%20zoek.png
    button.
    Please wait until a logreport will open (this can be after reboot)
  • Save notepad to your Desktop and attach here zoek-results.log
    Note: It will also create a log in the C:\ directory named "zoek-results.log"
 
Download TDSSKiller and save it to your desktop

Execute TDSSKiller.exe by doubleclicking on it.
Confirm "End user Licence Agreement" and "KSN Statement" dialog box by clicking on Accept button.
  • Press Start Scan
  • If Suspicious object is detected, the default action will be Skip, click on Continue.
  • If Malicious objects are found, select Cure.

Once complete, a log will be produced at the root drive which is typically C:\ ,for example, C:\TDSSKiller.<version_date_time>log.txt


Please post the contents of that log in your next reply.
 
I went through the steps, closed Chrome, and opened it again. I tried a Google search, clicked on the first link, and it went to some random website like before. I checked the extensions, and all were disabled except the one that I keep having to delete. When I deleted that extension, search went back to normal. But that extension reappears every time I open Chrome.
 
Please download zoek.zip or zoek.rar by smeenk (
Zoek_icon.png
) from here or here and save it to your Desktop.
Unpack the archive...
  • Close any open browsers
  • Temporarily disable your AntiVirus program. (If necessary)
    If you are unsure how to do this please read this or this Instruction.
  • Double click on zoek.exe to run the tool .
    Please wait while the tool does not start...
  • Copy the text present inside the code box below and paste it into the large window in the zoek tool:

    Code: 
    filesrcm; 
startupall; 
skipfix-iedefaults; 
firefoxlook; 
chromelook;
  • Click on
    Run%20Script%20by%20zoek.png
    button.
    Please wait until a logreport will open (this can be after reboot)
  • Save notepad to your Desktop and attach here zoek-results.log
    Note: It will also create a log in the C:\ directory named "zoek-results.log"
 

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