Adware keeps coming back after being deleted

[Ali Hassan]

The adware wants to redirect to ourluckysites.com. It keeps creating files in windows 86 folder. Something to do with snarer.dll or kitty, whatever it is.

 

[TwinHeadedEagle]

Hello,



Please download Zemana AntiMalware and save it to your Desktop.

• Install the program and once the installation is complete it will start automatically.
• Without changing any options, press Scan to begin.
• After the short scan is finished, if threats are detected press Next to remove them.

Note: If restart is required to finish the cleaning process, you should click Reboot. If reboot isn't required, please restart your computer manually.​

• Open Zemana AntiMalware again.
• Click on
  
  icon and double click the latest report.
• Now click File > Save As and choose your Desktop before pressing Save.
• The only left thing is to attach saved report in your next message.

 

[Ali Hassan]

Hello...i did as you asked....first of all zemana crashed in the middle of solving the threats so had to run it again...after restart it is again scanning the computer by itself

 

[TwinHeadedEagle]

Can you perform one more Zemana scan?

 

[Ali Hassan]

on it

 

[TwinHeadedEagle]

How is your computer behaving now?

Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition.txt option is checked.
  
  
  
  
  
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please attach report into your next reply.

 

[Ali Hassan]

no problem found... i think its gone finally...the malware

 

[TwinHeadedEagle]

Please uninstall:
WINSNARE (HKLM-x32\...\{56D19032-B59F-4020-994B-15912A49CD96}) (Version: 4.4.6 - WINSNARE) <==== ATTENTION

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finishes FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

 

[Ali Hassan]

uninstalled the winsnare software .....fix log file is attached as well

 

[TwinHeadedEagle]

Everything okay now?