AdwCleaner preventing internet access

[DeeK]

restored system after last issue with AdwCleaner, tried again today with AdwCleaner, Malware Bytes and Hitman Pro downloaded to pen. Issue with hitman pro running due to no internet connection again. Cannot connect through IE, no issues with wifi connection.

 

[TwinHeadedEagle]

Hello,


Preparation Guide Before Requesting Malware Removal Help

 

[DeeK]

Sorry, forgot to upload these

 

[TwinHeadedEagle]

Hello,

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finishes FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

 

[DeeK]

Hello,

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finishes FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

 

[TwinHeadedEagle]

How is the situation now?

 

[DeeK]

There is still an error message saying page cannot be displayed when trying to open a web page

 

[TwinHeadedEagle]

Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition.txt option is checked.
  
  
  
  
  
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please attach report into your next reply.

 

[DeeK]

Thanks, here are the updated files

 

[TwinHeadedEagle]

Let me know if this helped:

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finishes FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

 

[DeeK]

still no joy I'm afraid

 

[TwinHeadedEagle]

Can you please uninstall MalwareBytes? Reboot your computer.

 

[DeeK]

I've done that, still no change....

 

[TwinHeadedEagle]

What kind of connection you have?

 

[DeeK]

as in how is it trying to connect to the internet or which browser am I using?

 

[TwinHeadedEagle]

Is it wired or wireless connection? Is there an exclamation sign? Have you tried to right click connection icon and to select troubleshoot?

 

[DeeK]

it's wireless, no problem with connection, full strength signal, laptop will ping out. Tried downloading chrome as an alternative browser but still receive page cannot be displayed message like I do with IE. Troubleshooter comes back with no issues whenever I run it

 

[TwinHeadedEagle]

Scan with Farbar Service Scanner

Download Farbar Service Scanner by Farbar and save it to your desktop.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
• Make sure all of the options are checked!
• Press Scan.
• It will create a log (FSS.txt) in the same directory the tool is run.

Please include that log in your next reply.

Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition.txt option is checked.
  
  
  
  
  
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please attach report into your next reply.