- Mar 23, 2014
- 47
Hello MalwareTtips Community once again!
Got this laptop 14 months ago now - and about three to four weeks ago the lag spikes started happening. Extreme lag for at least two to three minutes at a time, happening sporadically. When looking at the Task Manager, it states that the CPU and memory (either/or/both) spike from 20-40%.
i.e. CPU can be at 46% - then goes to 89%, then to 98% in five seconds.
The applications that get the resources seem to be Microsoft Edge, Chrome, or if I'm playing a game from Steam (or League, or another game), any of those. But I haven't opened or started any new processes, and these issues didn't pop up prior to 3 weeks. Nothing has been downloaded for quite the while, though League has gotten updated once - but this update does not cause lags on fully baked potato computers.
I contacted Dell Support, and they acknowledged that yeah, it was a software issue on their part - and then asked me to cough up $250+ ($120 for solving the issue, $130 for 1 year extension of warranty).
>_>
I hate irresponsible people, and hate designed obsolescence even more.
Anyways, since then, I've done two things:
1) updated my Radeon Graphics Driver, which I hoped would have solved the issue (I had v.16 something, while it was supposed to be at v.18 something)
2) Scoured through the Dell forumns with little success - others had reported the issue, but no solution was posted... except perhaps one where it stated to get rid of all Dell software....?
This issue is getting in the way of not just time with friends, but also in the way of some serious work.
Any help would be very much appreciated once again.
Edit: I stated above that it jumps - which it does - but the lag spikes also occur when CPU is below 20%, and Memory is below 70 or 60%, with no jump noted.
Got this laptop 14 months ago now - and about three to four weeks ago the lag spikes started happening. Extreme lag for at least two to three minutes at a time, happening sporadically. When looking at the Task Manager, it states that the CPU and memory (either/or/both) spike from 20-40%.
i.e. CPU can be at 46% - then goes to 89%, then to 98% in five seconds.
The applications that get the resources seem to be Microsoft Edge, Chrome, or if I'm playing a game from Steam (or League, or another game), any of those. But I haven't opened or started any new processes, and these issues didn't pop up prior to 3 weeks. Nothing has been downloaded for quite the while, though League has gotten updated once - but this update does not cause lags on fully baked potato computers.
I contacted Dell Support, and they acknowledged that yeah, it was a software issue on their part - and then asked me to cough up $250+ ($120 for solving the issue, $130 for 1 year extension of warranty).
>_>
I hate irresponsible people, and hate designed obsolescence even more.
Anyways, since then, I've done two things:
1) updated my Radeon Graphics Driver, which I hoped would have solved the issue (I had v.16 something, while it was supposed to be at v.18 something)
2) Scoured through the Dell forumns with little success - others had reported the issue, but no solution was posted... except perhaps one where it stated to get rid of all Dell software....?
This issue is getting in the way of not just time with friends, but also in the way of some serious work.
Any help would be very much appreciated once again.
Edit: I stated above that it jumps - which it does - but the lag spikes also occur when CPU is below 20%, and Memory is below 70 or 60%, with no jump noted.
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