Another victim of COM Surrogate

[lisacomputeruser]

Hi, I am hoping you can help me get rid of this COM Surrogate virus. It is eating up my memory. Thanks! Lisa

 

[argus]

Scan with Farbar Recovery Scan Tool

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

 

[lisacomputeruser]

It says my security settings do not permit download.​

 

[argus]

Disable Antivirus
http://www.techsupportforum.com/forums/f50/how-to-disable-your-security-applications-490111.html

 

[lisacomputeruser]

I disabled the firewall, and the antivirus, but I still cant download it.

 

[argus]

What browser, Internet Explorer?

 

[lisacomputeruser]

I think so. I am not computer literate. I have 64 bit.

 

[argus]

http://support.microsoft.com/kb/923737

 

[lisacomputeruser]

ok, here are the lists I generated.

 

[argus]

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

 

[lisacomputeruser]

Ok, I am really stupid, so keep that in mind. I downloaded fixlist, and saved it to a file. Then i saved the fabar in the same file (is that what you mean in the same location?). I "run as administrator" and it says fixlist not found, so how do I get them in the same place? I also saved both to desktop, same problem.

 

[argus]

 

[lisacomputeruser]

It says restart. Should i?

 

[argus]

Sure

 

[lisacomputeruser]

Am I good to go?

 

[argus]

Excellent.

How's your computer behaving now?

 

[lisacomputeruser]

I think it is better. Do you think I am cured?

 

[argus]

I think the system is clean.



Download DelFix by Xplode and save it to your desktop.

• Run the tool by right click on the
  
  icon and Run as administrator option.
• Make sure that these ones are checked:
  • Remove disinfection tools
  • Purge system restore
  • Reset system settings
• Push Run and wait until the tool completes his work.
• All tools we used should be gone. Tool will create an report for you (C:\DelFix.txt)

The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning.

 

[lisacomputeruser]

I did it, but I am not sure I checked the three things you said. It did delete some stuff. Do I need to do anything else?

 

[argus]

Download ESET Poweliks Cleaner
http://download.eset.com/special/ESETPoweliksCleaner.exe

When the download is complete, navigate to your Desktop, double-click ESETPoweliksCleaner.exe.
Read the terms of the End-user license agreement and click Agree if you agree to them.

The tool will run automatically. If the cleaner finds a Poweliks infection, press the Y key on your keyboard to remove it.

If Poweliks was detected "Win32/Poweliks was successfully removed from your system" will be displayed.
Press any key to exit the tool.

After removing an infection we highly recommend that you restart your computer. The infection should now be removed and you should be able to access the web content that was being blocked.