Very good. Don't worry, we're going to fix everything
Multiple Resident Protection warning!
Always have one (and no more than one!) AntiVirus program! In this case having more of them will not provide you with better protection - instead they may cause slowness, lock-ups and even mark another ones as harmful, leading to leave your system unstable and even damaged.
Please choose only one from the listed below to stay with and uninstall the others:
- Microsoft Security Essentials
- Norton 360
Uninstallation procedure:
- Press the
+ R on your keyboard at the same time. Type appwiz.cpl and click OK.
- Search for each uninstalled entry, right-click it and select Uninstall.
This should be done until any other steps will be taken.
Uninstall some programs
We need to uninstall some programs.
- Press the
+ R on your keyboard at the same time. Type appwiz.cpl and click OK.
- Search there for each entry mentioned below, right-click the entry and click Uninstall one at a time
The list of programs to uninstall:
- Best Buy pc app
- Tuneup Pro
After completing uninstalls,
please manually reboot your machine!
Fix with ComboFix
Let's prepare a Script for ComboFix to mark some things for being deleted.
- Press the
+ R on your keyboard at the same time.
- A Run window should appear in the lower left corner. Type in notepad.exe and press Enter.
- In the shown window paste in the following script:
Code:
Folder::
c:\users\Todd\AppData\Roaming\Systweak
c:\program files (x86)\ResultsBay
c:\users\Todd\AppData\Local\ArcadeParlor
c:\program files (x86)\IObit
c:\users\Todd\AppData\Roaming\IObit
c:\programdata\IObit
Registry::
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\~\Browser Helper Objects\{1b0cf41e-334a-4984-a8a0-aa5affeb5482}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\~\Browser Helper Objects\{39AD0726-986D-40F9-972B-E3BFA24B7745}]
Driver::
{e34ff9ce-e6b6-450a-ace7-3acd1926facd}Gw64
Update ResultsBay
Util ResultsBay
File::
c:\windows\system32\drivers\{e34ff9ce-e6b6-450a-ace7-3acd1926facd}Gw64.sys
ClearJavaCache::
- Go to File menu and select Save as.
- Make sure that the Save as type option is set to Text files (*.txt) and the place to save will be your desktop.
- Name the file CFScript and select Save.
Your
CFScript.txt file should appear on your desktop.
Temporary disable your AntiVirus and AntiSpyware protection - instructions
here.
- Now drag your CFScript file and drop it onto the
icon.
- This will start ComboFix. Let it run uninterrupted!
- A reboot may be needed during this run. Allow it.
- When finished, it shall produce a log for you at C:\ComboFix.txt and display it.
Please include that log in your next reply.
If you'll encounter any issues with internet connection after running ComboFix, please visit
this link.
If an error about operation on the key marked for deletion will appear after running the tool, please reboot your machine.
Do not forget to turn on your previously switched-off protection software!
Fix with AdwCleaner
Please download
AdwCleaner by Xplode and save the file to your desktop.
- Right-click on
icon and select
Run as Administrator to start the tool.
- Follow the prompts and click Scan.
- When finished, please click Clean.
- Upon completion, click Report. A log (AdwCleaner[S*].txt) will open.
Please include the contents of that file in your reply.
Scan with Malwarebytes' Anti-Malware
Please download
Malwarebytes Anti-Malware and save it to your desktop.
- Install the progam and select update.
- Once updated, click the Settings tab, in the left panel choose Detctions & protection and tick Scan for rootkits.
- Click the Scan tab, choose Threat Scan is checked and click Scan Now.
- If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
- Upon completion of the scan (or after the reboot), click the History tab.
- Click Application Logs and double-click the Scan Log.
- At the bottom click Export and choose Text file.
Save the file to your desktop and include its content in your next reply.
