Antivirus companies opinions on testing labs

[RoboMan]

In most AV companies you almost will never talk or actually know the guys that make the R&D of those products (Emsisoft is a exception), so I dont know what you were trying to accomplish there.

What security companies tell their helpdesk/technicians to say when the subject is brought to the table. If i wanted real, concrete answers i would have to either set up a date to talk to the Eugene Kaspersky or programmers behind the actual product. I hardly think any technician or low-level helpdesk is even prepared to talk in deep about their product the way, for example, David from Emsisoft did. So either they ask their next-seat partnet or escalate to a superior. Generally, the answer provided isn't rubish unless they really do not give a #####, like McAfee case. Most of the times, it's either a prepared answer by some superior or asked to some technician who understand the essence of testing and playing with malware.

 

[Deleted member 178]

That was funny,

From all the replies from vendors, Daffi's (Bullguard) and David' (Emsisoft) answers were the most honest and decent to me.

- Daffi point highlighted that classic users won't get such "opportunities" to get attacked by thousands of malware at same time. Which is true, in the whole life of an Average Joe, he won't get more than 10-20 malware, unless he spend all his time on suspicious sites and downloading infected cracks/keygens.
Not saying each test lab has its own methodology.

- David said is quite true:
1- about features deactivated, saw many static tests (those scanning folders without executing the malware) made with EAM at default settings (fileguard scan when file is modified)...
2- about long term, it is obvious that one-time test means nothing.

About Emsisoft support team, our people are all experienced and have proper computing skills, they are not from a calling center reading a screen with premade answers

 

[_CyberGhosT_]

In most AV companies you almost will never talk or actually know the guys that make the R&D of those products (Emsisoft is a exception), so I dont know what you were trying to accomplish there.

Transparency, building user trust, its a smart move.
Other companies might want to take notice

 

[Tsiehshi]

Wow, really dismissive answers from Vipre and McAfee. Even worse is the remaining popular AV companies not even bothering to answer.