Audio Hijacking Win7 SP1

[Earthling783]

A few days ago an audio ad played on my machine, and has played each day since. This happens when NO programs are running, including any browsers.

Followed all the steps here: http://malwaretips.com/blogs/remove-random-audio-ads-virus/

The unit I attempted to clean was a 64 bit Win7 SP1. A second unit, which has just exhibited this problem, is a WinXP. Both units run AVG Free 2014 and have been updated. I use Chrome on both units.

I've successfully rolled back the WinXP unit to a previous point.

I was unable to roll back the Win7.

This is similar to issues noted elsewhere in this forum:

• http://malwaretips.com/threads/cant-remove-random-audio-ads-in-background.20036/
• http://malwaretips.com/threads/help-removing-background-audio-playing-malware.21884/
• http://malwaretips.com/threads/audio-ad-virus.22944/#post-164601

Despite all these steps the Win7 unit is still running the audio ads.

My level of expertise on this is probably advanced beginner.

 

[TwinHeadedEagle]

Hi,


Re-run Adwcleaner, but make sure to press Clean after the scanning is done.




1. Please download ComboFix by sUBs from here and save it to your Desktop.
If you are unsure how ComboFix works please read this guide carefully.
Note: ComboFix must be downloaded to your Desktop.

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2. Temporarily disable your AntiVirus program, usually via a right click on the System Tray icon. They may interfere with Combofix.
If you are unsure how to do this please read this or this Instruction.

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3. Run ComboFix. Click on I Agree!

- ComboFix will display DISCLAIMER of warranty on software.
By clicking I Agree ComboFix shall continue.
- ComboFix will check if there is a newer version of ComboFix available.
Click Yes if prompted to download.
-If Recovery Console is not installed, ComboFix will offer download & installation.
Click Yes to allow ComboFix to install Recovery Console.
- ComboFix will scan your computer in stages, total of 50 stages.
Do not mouse-click around while ComboFix is running.
Note:If you see a message like "Illegal operation attempted on a registry key that has been marked for deletion" just restart your computer.

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4. When the tool is finished, it will produce a log report for you. (typical location: C:\ComboFix.txt )
Attach log reports ( ComboFix.txt) back to topic.