australian federal police virus

[aries]

 

[Fiery]

Hi and welcome to MalwareTips!

Download Farbar Recovery Scan Tool from the below link:
<ul><li>For 32 bit systems download <a title="External link" href="http://download.bleepingcomputer.com/farbar/FRST.exe" rel="nofollow external"><>Farbar Recovery Scan Tool</></a> and save it to a USB/flash drive.
</li>

Also download List Parts 32bit and save it to the USB/flash drive also.

<li>Plug the flashdrive into the infected PC.</li>

<li>Enter <>System Recovery Options</>.</li>

<>To enter System Recovery Options from the Advanced Boot Options:</>
<ul>
<li>Restart the computer.</li>
<li>As soon as the BIOS is loaded begin tapping the<> F8</> key until Advanced Boot Options appears.</li>
<li>Use the arrow keys to select the <>Repair your computer</> menu item.</li>
<li>Select <>US</> as the keyboard language settings, and then click <>Next</>.</li>
<li>Select the operating system you want to repair, and then click <>Next</>.</li>
<li>Select your user account an click <>Next</>.</li>
</ul>

<li>On the System Recovery Options menu you will get the following options:</span>
<pre>Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt</pre>
<ol>
<li>Select <>Command Prompt</></li>
<li>In the command window type in <>notepad</> and press <>Enter</>.</li>
<li>The notepad opens. Under File menu select <>Open</>.</li>
<li>Select "Computer" and find your flash drive letter and close the notepad.</li>
<li>In the command window type <><span style="color: #ff0000;">e</span>:\frst.exe</> and press <>Enter</>
<>Note:</><span style="color: #ff0000;"> Replace letter <>e</> with the drive letter of your flash drive.</span></li>
<li>The tool will start to run.</li>
<li>When the tool opens click <>Yes</> to disclaimer.</li>
<li>Press <>Scan</> button.</li>
<li><>FRST</> will let you know when the scan is complete and has written the <>FRST.txt</> to file, close the message.
<li>Back in the command prompt, type <><span style="color: #ff0000;">e</span>:\listparts.exe</> and press <>Enter</>
<li>ListParts will start to run. Check the box beside List BCD and click Scan
<li>When finished scanning it will make a log Result.txt on the flash drive
<li>Type exit</li>
<li>Please copy and paste both FRST.txt and Result.txt logs in your next reply</li></li>
</ol>
</ul>

 

[aries]

Hi.....i have hitman pro on disk, but my computer will not allow me to select another drive. F12 brings up options for boot menue, but cannot change. Went to bios settings, which i am unfamiliar with and changed first, secon and third boot device to cdrom. In startup the command prompt shows cd dvd but i cannot type y it then logs on and brings up virus screen

 

[Fiery]

Have you tried the method above?

It's much more efficient and faster than hitman pro

 

[aries]

I dont have access to another computer........i also dont know how to make the computer go to the disk

 

[Fiery]

Ok, go to this link, follow the instructions to see if you can change the BIOS to boot from USB. Let me know if you have any questions or problem following the instructions

http://pcsupport.about.com/od/fixtheproblem/ss/bootorderchange.htm

Please note if after the scan you can boot back to normal mode, that does not mean your PC is clean.

 

[aries]

Hmmmm. Not having much luck. Am using award software if this helps

Not sure how to change boot order, looking in standard cmos features and advanced. Under hard disk boot priority it has press to enter.....dont know how to change.
Then under it has first, second and third boot device which i changed to cd rom .these keep defaulting back to floppy and hard disk. When i press f8 on start up it will not let me change settings

 

[Fiery]

Wait.. is Hitmanpro on a disk or on a USB?

 

[aries]

Disk and usb

 

[Fiery]

Is it hitmanpro Kickstart that's on the USB? Because having HitmanPro on a disk and USB doesn't mean you have the bootable version. If you just have the program HitmanPro on it, the PC can't boot from the USB/disk, you need a special bootable version.

 

[aries]

Will arrange for kick start version to be put on usb. I wll give it a try and see how i go. Thanks for your help so far

 

[Fiery]

No problem

If you can download Farbar Recovery Scan Tool from someone's computer, it will be much easier. It is a small file and won't take more than 10 seconds to download and you won't have to change the BIOS option either.