- May 25, 2014
- 1,559
Hi,
we moved our ticketing system to new platform. The goal is to make it more friendly to Avast customers. Main changes are
- simplified user interface - http://support.avast.com
- SSO with my.avast.com - yes, you have to log in to be able to Submit ticket but you can use you Avast Account
- simplified Submit ticket form - no more asking about the product, platform etc. Just write us your message.Avast account
Known issues :
- we are fixing the issue with certificate when you are using HTTPS to access the portal. It will be fixed soon - Avast Support Portal
- we still plan to support other languages than English. They wlil appear in next days.
- you cannot access your old tickets - that was tough decision however we had to close user interface of our old ticketing system to introduce the new at the same domain. We haven't migrated old tickets to new system. You can still reply via email to the old tickets and we'll continue in the communication till your issue is resolved. Newly created tickets should appear in the new system.
--- IF you cannot continue in the communication or you want to move to new system then just create new ticket atAvast account. PLEASE, add there note about the previous ticket. We'll find it in archive, close it in old system and will continue in communication in new system.
thank you
Lukas
SOURCE: support.avast.com - new interface and platform
we moved our ticketing system to new platform. The goal is to make it more friendly to Avast customers. Main changes are
- simplified user interface - http://support.avast.com
- SSO with my.avast.com - yes, you have to log in to be able to Submit ticket but you can use you Avast Account
- simplified Submit ticket form - no more asking about the product, platform etc. Just write us your message.Avast account
Known issues :
- we are fixing the issue with certificate when you are using HTTPS to access the portal. It will be fixed soon - Avast Support Portal
- we still plan to support other languages than English. They wlil appear in next days.
- you cannot access your old tickets - that was tough decision however we had to close user interface of our old ticketing system to introduce the new at the same domain. We haven't migrated old tickets to new system. You can still reply via email to the old tickets and we'll continue in the communication till your issue is resolved. Newly created tickets should appear in the new system.
--- IF you cannot continue in the communication or you want to move to new system then just create new ticket atAvast account. PLEASE, add there note about the previous ticket. We'll find it in archive, close it in old system and will continue in communication in new system.
thank you
Lukas
SOURCE: support.avast.com - new interface and platform
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