Helllo,
My name is
Argus and and I will be helping you with your computer problems.
Before we begin, please note the following:
- I will be working on your Malware issues, this may or may not, solve other issues you have with your machine.
- The logs can take some time to research, so please be patient with me.
- Stay with the topic until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
- Instructions that I give are for your system only!
- Please do not run any tools until requested ! The reason for this is so I know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.
- Please perform all steps in the order received. If you can't understand something don't hesitate to ask.
- Again I would like to remind you to make no further changes to your computer unless I direct you to do so. I will not be able to help you if you do not follow my instructions.
Rules and policies
We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!
Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.
FRST search
Once again we shall use FRST for additional checks. Re-run
FRST/FRST64 the same way:
- Copy explorer.exe into the Search: field in FRST then click the Search Files button.
- FRST will search your computer for files and when finished it will produce a log Search.txt in the same directory the tool is run.
- Please attach it to your reply.