Solved Browser Redirect Issue

jeremy streich

New Member
Jan 29, 2016
No matter what I do- trust me I have done ALOT- I cannot rid neither Chrome nor Firefox of these onboxious browser redirect viruses.

I have read probably about 50 different tutorials on how to remove them, but to no avail.

I removed all extensions and there is essentially no sign of either of this malware (I suspect smartnewtab is the main culprit... but it's not always that site)

I already had System Ninja, AVG, CCleaner--> those didn't work
Downloaded Anvismart, Cloud System Booster, Slim toolbar, TDS killer, Malware Removal---> No dice.
Uninstalled browsers and reinstalled--> nope
Booted into safemode and ran scans--> Nothing detected.

PLEASE somebody help me


Level 41
Mar 8, 2013

They call me TwinHeadedEagle around here, and I'll be working with you.

Before we start please read and note the following:
  • At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
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  • Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
  • All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
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  • I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
  • Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
  • Please attach all report using
    button below. Doing this, you make it easier for me to analyze and fix your problem.

  • Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay for the repair.
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We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

jeremy streich

New Member
Jan 29, 2016
Here are the two notepad files that came up when I ran the scan

Thanks for the help!


  • Addition.txt
    47.1 KB · Views: 1
  • FRST.txt
    36.5 KB · Views: 2


Level 41
Mar 8, 2013
Reports are not complete.

Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.
  • Right-click on
    icon and select
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Make sure that Addition option is checked.
  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
Please include their content into your next reply.


Level 41
Mar 8, 2013
You didn't need to check every available option within FRST, but just to follow my instructions.

Scan with ZOEK

Please download ZOEK by Smeenk and save it to your desktop.
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

  • Right-click on
    icon and select
    Run as Administrator to start the tool.
  • Wait patiently until the main console will appear, it may take a minute or two.
  • In the main box please paste in the following script:
    ipconfig /flushdns >>"%temp%\log.txt";b
  • Make sure that Scan All Users option is checked.
  • Push Run Script and wait patiently. The scan may take a couple of minutes.
  • When the scan completes, a zoek-results logfile should open in notepad.
  • If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

Upload it in your next reply.

jeremy streich

New Member
Jan 29, 2016
.exe v5.0.0.1 Updated 31-December-2015
Tool run by jeremy streich on Sat 01/30/2016 at 17:24:01.34.
Microsoft Windows 10 Home 10.0.10240 x64
Running in: Normal Mode Internet Access Detected
Launched: C:\Users\jeremy streich\Downloads\zoek.exe [Scan all users] [Script inserted]

===== Runcheck 17:27:28.43 =====

--- Create Environment Variables 17:27:31.77
--- Create System Restore Point 17:28:33.75
--- Checking Input 17:29:38.16
--- AU AppData Check 17:30:31.23
--- Remove From Windows Installer 17:30:43.08
--- Empty Folders Check 17:32:42.62
--- Registry HKLM Software Check 17:32:42.83
--- Quick Launch Shortcut Check 17:33:35.40
--- IE Startpage Check 17:33:46.22
--- Program Files DB Check 17:34:28.26
--- C:\Users\Default\AppData DB Check 17:36:19.55
--- C:\Users\Default.migrated\AppData DB Check 17:36:19.55
--- C:\Users\jeremy streich\AppData DB Check 17:36:19.55
--- C:\Users\jstre_000\AppData DB Check 17:36:19.55
--- C:\Users\tes\AppData DB Check 17:36:19.55
--- C:\WINDOWS\SysNative\config\systemprofile\AppData DB Check 17:36:19.55
--- C:\WINDOWS\sysWoW64\config\systemprofile\AppData DB Check 17:36:19.55
--- C:\WINDOWS\serviceprofiles\networkservice\AppData DB Check 17:36:19.55
--- C:\WINDOWS\serviceprofiles\Localservice\AppData DB Check 17:36:19.55
--- C:\Users\jeremy streich DB Check 17:43:47.30
--- C:\PROGRA~3 DB Check 17:44:58.24
--- C:\Users\Default\AppData\Local DB Check 17:46:57.71
--- C:\Users\Default User\AppData\Local DB Check 17:46:57.71
--- C:\Users\Default.migrated\AppData\Local DB Check 17:46:57.71
--- C:\Users\jeremy streich\AppData\Local DB Check 17:46:57.71
--- C:\Users\jstre_000\AppData\Local DB Check 17:46:57.71
--- C:\Users\tes\AppData\Local DB Check 17:46:57.71
--- C:\WINDOWS\SysNative\config\systemprofile\AppData\Local DB Check 17:46:57.71
--- C:\WINDOWS\sysWoW64\config\systemprofile\AppData\Local DB Check 17:46:57.71
--- C:\WINDOWS\serviceprofiles\networkservice\AppData\Local DB Check 17:46:57.71
--- C:\WINDOWS\serviceprofiles\Localservice\AppData\Local DB Check 17:46:57.71
--- C:\ProgramData\Microsoft\Windows\Start Menu\Programs DB Check 17:53:51.46
--- C:\Users\jeremy streich\AppData\Roaming\Microsoft\Windows\Start Menu\Programs DB Check 17:54:18.28
--- Tasks DB Check 17:54:35.04
--- C:\Users\jeremy streich\AppData\LocalLow DB Check 17:54:48.93
--- C:\Users\jstre_000\AppData\LocalLow DB Check 17:54:48.93
--- C:\Users\tes\AppData\LocalLow DB Check 17:54:48.93
--- C:\WINDOWS\SysNative\config\systemprofile\AppData\LocalLow DB Check 17:54:48.93
--- C:\WINDOWS\sysWoW64\config\systemprofile\AppData\LocalLow DB Check 17:54:48.93
--- C:\WINDOWS\serviceprofiles\networkservice\AppData\LocalLow DB Check 17:54:48.93
--- C:\WINDOWS\serviceprofiles\Localservice\AppData\LocalLow DB Check 17:54:48.93
--- Tasks2 DB Check 17:58:53.89
--- Documents DB Check 18:00:41.27
--- Documents2 DB Check 18:01:21.53
--- C:\Users\JEREMY~1\AppData\Roaming\Mozilla\Firefox\Profiles\ahv7nz65.default-1453891187424 DB Check 18:01:30.77
--- C:\Users\JEREMY~1\AppData\Roaming\Zotero\Zotero\Profiles\4jd1ieje.default DB Check 18:01:30.77
--- C:\Users\tes\AppData\Roaming\Mozilla\Firefox\Profiles\rnxcz1it.default DB Check 18:01:30.77
--- C:\Users\Public\Desktop DB Check 18:01:53.96
--- C:\Users\jeremy streich\Desktop DB Check 18:02:11.98
--- Services DB Check 18:02:38.65
--- FF prefs.js DB Check 18:09:10.88
--- Emptyclsid 18:18:40.65
--- Del by CLSID 18:18:53.46
--- Delete Services 18:20:32.99
--- Batch Commands 18:22:15.73
--- Delete files\folders 18:22:16.35
--- Create Backups 18:22:16.66
--- Firefox Extensions 18:22:42.21

that is what happened in the Zoesk program, no notepad showed up.
(I also cannot figure out how to disable Anvisoft... but i just permitted the Zoesk to be ignored)

jeremy streich

New Member
Jan 29, 2016
now i am also having a problem that when surfing a browser the page will automatically scroll to the bottom without me toughing anything :(

jeremy streich

New Member
Jan 29, 2016
i am running it with the correct script.. should it take like an hour? It has been going for like 30 min already and took very long last time


Level 41
Mar 8, 2013
Scan with Malwarebytes' Anti-Malware

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Install the progam and select update.
  • Once updated, click the Settings tab, in the left panel choose Detection & Protection and tick Scan for rootkits.
  • In the same tab, under PUP and PUM detections make sure it is set to Treat detections as malware.
  • Click the Scan tab, choose Threat Scan is checked and click Start Scan.
  • If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
  • Upon completion of the scan (or after the reboot), click the History tab.
  • Click Application Logs and double-click the Scan Log.
  • At the bottom click Export and choose Text file.
Save the file to your desktop and include its content in your next reply.