Solved Browser Redirection Malware

[Charlotte Bradley]

My malware issue is small but very annoying and I am desperate to get it off my PC. When I load Chrome, I have 3 tabs on auto-load:
gooogle.co.uk
facebook.com
gmail.com

And the google tab then flicks to a weird URL, then to: uk.search.yahoo.com. Even if I type google.co.uk again, when I search, it redirects back to yahoo.

I have two Facebook accounts, and Facebook allows me to log into one of the accounts, but for a long time it told me that it had detected malware when trying to log into my other account, and it wouldn't let me on without downloading their partner's antimalware scan. I did, eventually, and it didn't change a thing on my PC, but at least I can log into both Facebook accounts now.

After 4 weeks of consistently googling my problem and finding answers that didn't actually help; I followed the "Remove Browser Redirect Virus" blog post on this site. I have used it before on an old PC and it worked! It didn't work today; I still have the redirect onto Yahoo.

Other items I have tried:
- uninstalling Chrome, but the redirection happened on IE (Win 10 version, whatever that's called now)
- Chrome clean up tool
- Removing Avast and installing AVG and scanning
- Installing Malware Bytes and scanning. Once I had done this, I noticed that the problem disappeared after the first time loading Chrome. So scan, restart, load Chrome, redirect, close Chrome, open Chrome and it's gone. But after another restart or having turned the PC on, it comes back.

Thanks for your help!

 

[TwinHeadedEagle]

Hello,



They call me TwinHeadedEagle around here, and I'll be working with you.



Before we start please read and note the following:

• At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
• Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
• Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
• Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
  
• All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
• If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
• I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
• Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
  
• Please attach all report using
  
  button below. Doing this, you make it easier for me to analyze and fix your problem.
  
• Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay for the repair.

Rules and policies

We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.

Scan with ZOEK

Please download ZOEK by Smeenk and save it to your desktop.
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
• Wait patiently until the main console will appear, it may take a minute or two.
• In the main box please paste in the following script:
  

  createsrpoint;
  autoclean;
  emptyclsid;
  emptyalltemp;
  ipconfig /flushdns >>"%temp%\log.txt";b

• Make sure that Scan All Users option is checked.
• Push Run Script and wait patiently. The scan may take a couple of minutes.
• When the scan completes, a zoek-results logfile should open in notepad.
• If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

Post its content into your next reply.

 

[Charlotte Bradley]

Zoek.exe v5.0.0.1 Updated 08-October-2015
Tool run by Charlie on 10/10/2015 at 14:08:09.27.
Microsoft Windows 10 Home 10.0.10240 x64
Running in: Normal Mode Internet Access Detected
Launched: C:\Users\Charlie\Downloads\zoek.exe [Scan all users] [Script inserted]

==== System Restore Info ======================

10/10/2015 14:09:56 Zoek.exe System Restore Point Created Successfully.

==== Empty Folders Check ======================

C:\PROGRA~2\Wondershare deleted successfully
C:\PROGRA~3\Comms deleted successfully
C:\PROGRA~3\SoftwareDistribution deleted successfully
C:\Users\Charlie\AppData\Local\EmieBrowserModeList deleted successfully
C:\Users\Charlie\AppData\Local\EmieSiteList deleted successfully
C:\Users\Charlie\AppData\Local\EmieUserList deleted successfully
C:\Users\Charlie\AppData\Local\NetworkTiles deleted successfully
C:\WINDOWS\serviceprofiles\Localservice\AppData\Local\NetworkTiles deleted successfully

==== Deleting CLSID Registry Keys ======================


==== Deleting CLSID Registry Values ======================

HKEY_LOCAL_MACHINE\software\Wow6432Node\mozilla\Firefox\extensions\WSVCU@Wondershare.com deleted successfully

==== Deleting Services ======================


==== Batch Command(s) Run By Tool======================


Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

Sucessfully reset the Winsock Catalog.
You must restart the computer in order to complete the reset.


==== Deleting Files \ Folders ======================

C:\PROGRA~2\Wondershare not found
C:\PROGRA~2\Lavasoft\Web Companion deleted
C:\PROGRA~2\COMMON~1\Wondershare deleted
C:\prefs.js deleted
C:\install.exe deleted
C:\PROGRA~3\com.sparkol.VideoScribeDesktop deleted
C:\PROGRA~3\Wondershare Video Converter Ultimate deleted
C:\Users\Charlie\AppData\Local\Wondershare deleted
C:\Users\Charlie\AppData\Local\CrashRpt deleted
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Search.lnk deleted
C:\WINDOWS\SysWOW64\LavasoftTcpService.dll deleted
C:\WINDOWS\SysWOW64\LavasoftTcpServiceOff.ini deleted
C:\WINDOWS\SysWow64\AI_RecycleBin deleted
"C:\Windows\Installer\1d2e83.msi" deleted
"C:\Users\Charlie\AppData\Roaming\Legacy" deleted
"C:\ProgramData\Percussion Kit" deleted
"C:\WINDOWS\Syswow64\Windows.Devices.Midi.dll" not deleted
"C:\WINDOWS\Syswow64\Windows.Devices.WiFi.dll" not deleted
"C:\WINDOWS\Syswow64\Windows.Gaming.Input.dll" not deleted
"C:\WINDOWS\Syswow64\Windows.Media.FaceAnalysis.dll" not deleted
"C:\WINDOWS\Syswow64\Windows.Media.Import.dll" not deleted
"C:\WINDOWS\Syswow64\Windows.Media.MediaControl.dll" not deleted
"C:\WINDOWS\Syswow64\Windows.Media.Speech.dll" not deleted
"C:\WINDOWS\Syswow64\Windows.Media.Speech.UXRes.dll" not deleted
"C:\WINDOWS\Syswow64\Windows.Media.Streaming.ps.dll" not deleted
"C:\WINDOWS\Syswow64\Windows.Networking.Connectivity.dll" not deleted
"C:\WINDOWS\Syswow64\Windows.UI.Immersive.dll" not deleted
"C:\WINDOWS\Syswow64\Windows.UI.Input.Inking.dll" not deleted
"C:\WINDOWS\Syswow64\Windows.UI.Xaml.Maps.dll" not deleted

==== Chromium Look ======================

Google Chrome Version: 45.0.2454.101


Google Voice Search Hotword (Beta) - Charlie\AppData\Local\Google\Chrome\User Data\Default\Extensions\bepbmhgboaologfdajaanbcjmnhjmhfn
Page Analytics (by Google) - Charlie\AppData\Local\Google\Chrome\User Data\Default\Extensions\fnbdnhhicmebfgdgglcdacdapkcihcoh
Chrome Hotword Shared Module - Charlie\AppData\Local\Google\Chrome\User Data\Default\Extensions\lccekmodgklaepjeofjdjpbminllajkg

==== Chromium Fix ======================

C:\Users\Charlie\AppData\Local\Google\Chrome\User Data\Default\Local Storage\https_c.betrad.com_0.localstorage deleted successfully
C:\Users\Charlie\AppData\Local\Google\Chrome\User Data\Default\Local Storage\https_c.betrad.com_0.localstorage-journal deleted successfully
C:\Users\Charlie\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_c.betrad.com_0.localstorage deleted successfully
C:\Users\Charlie\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_c.betrad.com_0.localstorage-journal deleted successfully
C:\Users\Charlie\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_d3l3lkinz3f56t.cloudfront.net_0.localstorage deleted successfully
C:\Users\Charlie\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_d3l3lkinz3f56t.cloudfront.net_0.localstorage-journal deleted successfully

==== Set IE to Default ======================

Old Values:
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
"Search Page"="{searchTerms} - Google Search"
"Search Bar"="Google"
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes]
No DefaultScope Set For HKCU

New Values:
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
"Start Page"="MSN.com - Hotmail, Outlook, Skype, Bing, Latest News, Photos & Videos"
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes]
"DefaultScope"="{012E1000-F331-11DB-8314-0800200C9A66}"

==== All HKCU SearchScopes ======================

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes
{012E1000-F331-11DB-8314-0800200C9A66} Google Url="{searchTerms} - Google Search"
{0633EE93-D776-472f-A0FF-E1416B8B2E3A} Bing Url="{searchTerms} - Bing"
{67C334C0-408D-4E6D-B5A7-0ADD6AFFA252} Google Url="{searchTerms} - Google Search"
{BDF61FAE-9D19-40F0-8F34-688DEB334CA9} Unknown Url="Not_Found"
{E9410C70-B6AE-41FF-AB71-32F4B279EA5F} Google Url="{searchTerms} - Google Search"

==== Deleting CLSID Registry Keys ======================

HKEY_USERS\S-1-5-21-3407063577-1914288797-774616359-1001\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{BDF61FAE-9D19-40F0-8F34-688DEB334CA9} deleted successfully

==== Deleting CLSID Registry Values ======================


==== Deleting Registry Keys ======================

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\CC1E2AC21942FB5409D8E7C78EFD0336 deleted successfully
HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{2CA2E1CC-2491-45BF-908D-7E7CE8DF3063} deleted successfully
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\CC1E2AC21942FB5409D8E7C78EFD0336 deleted successfully

==== Empty IE Cache ======================

C:\WINDOWS\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Users\Charlie\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\Users\Charlie\AppData\Local\Microsoft\Windows\INetCache\Low\Content.IE5 emptied successfully
C:\WINDOWS\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\WINDOWS\sysWoW64\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\WINDOWS\sysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\Users\Charlie\AppData\Local\Microsoft\Windows\INetCache\IE emptied successfully
C:\Users\Charlie\AppData\Local\Microsoft\Windows\INetCache\Low\IE emptied successfully
C:\WINDOWS\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\IE emptied successfully
C:\WINDOWS\sysWoW64\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\IE emptied successfully

==== Empty FireFox Cache ======================

No FireFox Profiles found

==== Empty Chrome Cache ======================

C:\Users\Charlie\AppData\Local\Google\Chrome\User Data\Default\Cache emptied successfully

==== Empty All Flash Cache ======================

No Flash Cache Found

==== Empty All Java Cache ======================

No Java Cache Found

==== C:\zoek_backup content ======================

C:\zoek_backup (files=120 folders=41 24808791 bytes)

==== Empty Temp Folders ======================

C:\WINDOWS\Temp will be emptied at reboot

==== After Reboot ======================

==== Empty Temp Folders ======================

C:\WINDOWS\Temp successfully emptied
C:\Users\Charlie\AppData\Local\Temp successfully emptied

==== Empty Recycle Bin ======================

C:\$RECYCLE.BIN successfully emptied

==== Deleting Files / Folders ======================

"C:\WINDOWS\Syswow64\Windows.Devices.Midi.dll" not deleted
"C:\WINDOWS\Syswow64\Windows.Devices.WiFi.dll" not deleted
"C:\WINDOWS\Syswow64\Windows.Gaming.Input.dll" not deleted
"C:\WINDOWS\Syswow64\Windows.Media.FaceAnalysis.dll" not deleted
"C:\WINDOWS\Syswow64\Windows.Media.Import.dll" not deleted
"C:\WINDOWS\Syswow64\Windows.Media.MediaControl.dll" not deleted
"C:\WINDOWS\Syswow64\Windows.Media.Speech.dll" not deleted
"C:\WINDOWS\Syswow64\Windows.Media.Speech.UXRes.dll" not deleted
"C:\WINDOWS\Syswow64\Windows.Media.Streaming.ps.dll" not deleted
"C:\WINDOWS\Syswow64\Windows.Networking.Connectivity.dll" not deleted
"C:\WINDOWS\Syswow64\Windows.UI.Immersive.dll" not deleted
"C:\WINDOWS\Syswow64\Windows.UI.Input.Inking.dll" not deleted
"C:\WINDOWS\Syswow64\Windows.UI.Xaml.Maps.dll" not deleted

==== EOF on 10/10/2015 at 14:21:00.14 ======================

 

[TwinHeadedEagle]

Very good. How is the situation now?

 

[Charlotte Bradley]

Hi,
Still the same; the redirection comes on only on the 1st time I load Chrome after a restart. Other times I load Chrome after that it's still there.
Thanks

 

[TwinHeadedEagle]

Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition and Shortcut.txt options are checked.
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please include their content into your next reply.

 

[Charlotte Bradley]

I can't see the icon for Farbar that I need to right click? Or shall I do what I did earlier on Zoek?

 

[TwinHeadedEagle]

Just run FRST like you did when you opened this topic.

 

[Charlotte Bradley]

Ah sorry I remember now. Attached is the new log

 

[TwinHeadedEagle]

You're missing new Addition.txt report. Please follow my instructions carefully.

 

[Charlotte Bradley]

Here's a new FRST and Addition.txt from another scan this morning

 

[TwinHeadedEagle]

You're still failing to follow my instructions:

• Make sure that Addition and Shortcut.txt options are checked.

 

[Charlotte Bradley]

Here you go. Sorry it's very confusing!

 

[TwinHeadedEagle]

I don't see signs of active infection. Can you reinstall Google Chrome?

 

[Charlotte Bradley]

That's worked! I uninstalled Chrome and used Edge for a bit, no infection there. Installed Chrome back up and no sign of virus; have restarted several times and used both the search bar and the bar in google.co.uk and no virus to be seen. Thank you!

 

[TwinHeadedEagle]

Glad I could help. We will delete all used tools and I'll give you some tips to harden your security and learn how to protect yourself

Recommended reading:
​

MUST READ - security tips:

• Computer Security - a short guide to staying safer online.
• Simple and easy ways to keep your computer safe and secure on the Internet

MUST READ - general maintenance:

• What to do if your Computer is running slowly?

The Importance of Software Updating:
​

In order to stay protected it is very important that you regularly update all of your software. Cybercriminals depend on the apathy of users around software updates to keep their malicious endeavor running.​

Operating systems, such as Windows, and applications, such as Adobe Reader or JAVA, are used by tens of millions of computers and devices around the world, making them a huge target for cybercriminals. Downloading updates and installing them can sometimes be tedious, but the advantages you get from the updates are certainly worth it.

• How to configure and use Automatic Updates in Windows
• How to update Java
• How to update Adobe Reader

Recommended additional software:
​

CCleaner - to clean unneeded temporary files.

Malwarebytes' Anti-Malware - to scan your system from time to time in search for malware.

Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.

McShield - to prevent infections spread by removable media.

Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.

Adblock - to surf the web without annoying ads!

Post-cleanup procedures:​

Download DelFix by Xplode and save it to your desktop.

• Run the tool by right click on the
  
  icon and Run as administrator option.
• Make sure that these ones are checked:
  • Remove disinfection tools
  • Purge system restore
  • Reset system settings
• Push Run and wait until the tool completes his work.
• All tools we used should be gone. Tool will create an report for you (C:\DelFix.txt)

The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning.

My help is free for everybody.
If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation:
Thank you!​

Stay safe,
TwinHeadedEagle