Cannot remove "Ads by this site" - please help!

[Heba]

Hi,

As I have mentioned above, I have followed all the recommended steps in removing the "ads not by this site" program but this has not worked. It remains on Google as does "ads by safesaver". There is an extension called SaevuerExTensioN on Google Chrome that I cannot get rid of. I have uploaded all the scan logs required as requested. I don't know what else to do, please help!

Many thanks,
Heba

 

[kuttus]

Hi and welcome to the malwaretips.com forums!

I'm Kuttus and I am going to try to assist you with your problem. Please take note of the below:

• I will start working on your malware issues, this may or may not, solve other issues you have with your machine.
• The fixes are specific to your problem and should only be used for this issue on this machine!
• The process is not instant. Please continue to review my answers until I tell you your machine is clear. Absence of symptoms does not mean that everything is clear.
• If you don't know, stop and ask! Don't keep going on.
• Please reply to this thread. Do not start a new topic.
• Refrain from running self fixes as this will hinder the malware removal process.
• It may prove beneficial if you print of the following instructions or save them to notepad as I post them.

Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.


Before we start:
Please be aware that removing malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

Because of this, I advise you to backup any personal files and folders before you start.
------------------------------------------------------------------------------------------------------------------------------

Could you please send me a Screen Shots of what you can see ?


To Take Screen Of Your Screen.

1. Press PRINT SCREEN (Print Scr) key on Your Keyboard.
2. Now Open MS Paint
3. Open Paint by clicking the Start button
   
   , clicking All Programs, clicking Accessories, and then clicking Paint.
4. In MS Paint Click Edit, and then click Paste.
5. After this Save the File on your computer by Clicking on File --> Save

Add this Saved File in your next Replay

 

[Heba]

What I can see on Google?

 

[kuttus]

Yes.

 

[kuttus]

Download attached fixlist.txt on the same location as FRST (otherwise the fix won't work)


Open FRST, and click Fix. Attach me that report after it is finished.

 

[Heba]

Now my computer is very, very slow and keeps not responding. Here is the screenshot and the report:

 

[Heba]

This is the Extensions page:

 

[kuttus]

Now please try to remove that Extension...

 

[Heba]

Now the extension is no longer there and the ads aren't popping up anymore. Before, whenever I removed the extension and closed Chrome it would be there when I opened it again. Does this mean it's fixed now?

 

[kuttus]

It seems it is removed now...
Let's do some more scan so that we can make sure there is no more infections remaining.

STEP 1: Run a scan with Junkware Removal Tool

Please download Junkware Removal Tool to your desktop from here

• Turn off your antivirus software now to avoid potential conflicts
• Double-click to run the tool. For Windows Vista or 7 users, right-click the file and select Run as Administrator
• The tool will open and start scanning your system
• Please be patient as this can take a while to complete depending on your system's specifications
• On completion, a log (JRT.txt) will be saved to your desktop and will automatically open
• Post the contents of JRT.txt into your next reply

---

Download Malwarebytes Anti-Rootkit from here to your Desktop

• Unzip the contents to a folder on your Desktop.
• Open the folder where the contents were unzipped and run mbar.exe
• Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
• Make sure there is a check next to Create Restore Point and click the Cleanup button to remove any threats. Reboot if prompted to do so.
• After the reboot, perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If there are threats, click Cleanup once more and reboot.
• When done, please post the two logs in the MBAR folder(mbar-log.txt and system-log.txt)

---

Please download Malwarebytes' Anti-Malware to your desktop.

• Double-click mbam-setup.exe and follow the prompts to install the program.
• At the end, be sure a checkmark is placed next to
  • Update Malwarebytes' Anti-Malware
  • and Launch Malwarebytes' Anti-Malware
• then click Finish.
• If an update is found, it will download and install the latest version.
• When it prompts you to try their 30-day trail, click decline
• Once the program has loaded, select Perform quick scan, then click Scan.
• When the scan is complete, click OK, then Show Results to view the results.
• Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
• When completed, a log will open in Notepad. please copy and paste the log into your next reply
  • If you accidently close it, the log file is saved here and will be named like this:
  • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

---

 

[Heba]

I will post the other logs when they are done.

 

[kuttus]

Okay Take your time......

 

[Heba]

No malware found with the Malwarebytes Anti-Rootkit so no clean up required. Logs below:

 

[kuttus]

STEP 1: Run a HitmanPro scan

1. Download the latest official version of HitmanPro.
   HITMANPRO DOWNLOAD LINK(This link will open a download page in a new window from where you can download HitmanPro)
2. Start HitmanPro bydouble clicking on the previously downloaded file.and then following the prompts.
   
   
3. Once the scan is complete, a screen displaying all the malicious files that the program found will be shown as seen in the image below.After reviewing each malicious object clickNext.
   
   
4. ClickActivate free licenseto start the free 30 days trial and remove the malicious files.
   
   
5. HitmanPro will now start removing the infected objects, and in some instances, may suggest a reboot in order to completely remove the malware from your system. In this scenario, always confirm the reboot action to be on the safe side.

Add to your next reply, any log that HitmanPro might generate.

STEP 2: Run a scan with ESET Online Scanner

1. Download ESET Online Scanner utility from the below link
   ESET ONLINE SCANNER DOWNLOAD LINK (This link will automatically download ESET Online Scanner on your computer.)
2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
3. Check Yes, I accept the Terms of Use
4. Click the Start button.
5. Check Scan archives
6. Push the Start button.
7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
8. When the scan completes, push List of found threats
9. Push Export to Text file and save the file to your desktop using a unique name, such as ESET Scan. Include the contents of this report in your next reply.Note - when ESET doesn't find any threats, no report will be created.
10. Push the back button.
11. Push Finish

STEP 3: Run a scan with Kaspersky Virus Removal Tool

1. Download Kaspersky Virus Removal Tool from the below link and then double click on it to start this utility.
   KASPERSKY VIRUS REMOVAL TOOL (This link open an new webpage from where you can download Kaspersky Virus Removal Tool on your computer.)
2. Follow the onscreen prompts until it is installed
3. Click the Options button (the 'Gear' icon), then make sure only the following are ticked:
   • System Memory
   • Hidden startup objects
   • Disk boot sectors
   • Local Disk (C: )
   • Also any other drives (Removable that you may have)
4. Then click on Actions on the left hand side
5. Click Select Action, then make sure both Disinfect and Delete if disinfection fails are ticked
6. Click on Automatic Scan
7. Now click the Start Scanning button, to run the scan
8. After the scan is complete, click the reports button ('Paper icon', next to the 'Gear' icon) on the right hand side
9. Click Detected threats on the left
10. Now click the Save button, and save it as kaslog.txt to your Desktop
11. Please attach kaslog.txt in your next reply.

 

[Heba]

Malwarebytes Anti-Malware showed no malicious items. Log below:

Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org

Database version: v2014.01.02.04

Windows 7 x64 NTFS
Internet Explorer 8.0.7600.16385
Heba :: HEBA-VAIO [administrator]

02/01/2014 20:22:41
mbam-log-2014-01-02 (20-22-41).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 216765
Time elapsed: 7 minute(s), 44 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

 

[kuttus]

STEP 1: Run a HitmanPro scan

1. Download the latest official version of HitmanPro.
   HITMANPRO DOWNLOAD LINK(This link will open a download page in a new window from where you can download HitmanPro)
2. Start HitmanPro bydouble clicking on the previously downloaded file.and then following the prompts.
   
   
3. Once the scan is complete, a screen displaying all the malicious files that the program found will be shown as seen in the image below.After reviewing each malicious object clickNext.
   
   
4. ClickActivate free licenseto start the free 30 days trial and remove the malicious files.
   
   
5. HitmanPro will now start removing the infected objects, and in some instances, may suggest a reboot in order to completely remove the malware from your system. In this scenario, always confirm the reboot action to be on the safe side.

Add to your next reply, any log that HitmanPro might generate.

STEP 2: Run a scan with ESET Online Scanner

1. Download ESET Online Scanner utility from the below link
   ESET ONLINE SCANNER DOWNLOAD LINK (This link will automatically download ESET Online Scanner on your computer.)
2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
3. Check Yes, I accept the Terms of Use
4. Click the Start button.
5. Check Scan archives
6. Push the Start button.
7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
8. When the scan completes, push List of found threats
9. Push Export to Text file and save the file to your desktop using a unique name, such as ESET Scan. Include the contents of this report in your next reply.Note - when ESET doesn't find any threats, no report will be created.
10. Push the back button.
11. Push Finish

STEP 3: Run a scan with Kaspersky Virus Removal Tool

1. Download Kaspersky Virus Removal Tool from the below link and then double click on it to start this utility.
   KASPERSKY VIRUS REMOVAL TOOL (This link open an new webpage from where you can download Kaspersky Virus Removal Tool on your computer.)
2. Follow the onscreen prompts until it is installed
3. Click the Options button (the 'Gear' icon), then make sure only the following are ticked:
   • System Memory
   • Hidden startup objects
   • Disk boot sectors
   • Local Disk (C: )
   • Also any other drives (Removable that you may have)
4. Then click on Actions on the left hand side
5. Click Select Action, then make sure both Disinfect and Delete if disinfection fails are ticked
6. Click on Automatic Scan
7. Now click the Start Scanning button, to run the scan
8. After the scan is complete, click the reports button ('Paper icon', next to the 'Gear' icon) on the right hand side
9. Click Detected threats on the left
10. Now click the Save button, and save it as kaslog.txt to your Desktop
11. Please attach kaslog.txt in your next reply.

 

[Heba]

Yes, I am running HitmanPro now and will do steps 2 and 3 when that is finished. Thanks

 

[Heba]

Hitman Pro log:

HitmanPro 3.7.8.208
www.hitmanpro.com

   Computer name . . . . : HEBA-VAIO
   Windows . . . . . . . : 6.1.0.7600.X64/4
   User name . . . . . . : Heba-VAIO\Heba
   UAC . . . . . . . . . : Enabled
   License . . . . . . . : Trial (30 days left)

   Scan date . . . . . . : 2014-01-02 20:34:14
   Scan mode . . . . . . : Normal
   Scan duration . . . . : 18m 42s
   Disk access mode  . . : Direct disk access (SRB)
   Cloud . . . . . . . . : Internet
   Reboot  . . . . . . . : No

   Threats . . . . . . . : 0
   Traces  . . . . . . . : 23

   Objects scanned . . . : 1,571,030
   Files scanned . . . . : 42,446
   Remnants scanned  . . : 385,203 files / 1,143,381 keys

Cookies _____________________________________________________________________

   C:\Users\Heba\AppData\Local\Google\Chrome\User Data\Default\Cookies:ad.360yield.com
   C:\Users\Heba\AppData\Local\Google\Chrome\User Data\Default\Cookies:adfarm.mediaplex.com
   C:\Users\Heba\AppData\Local\Google\Chrome\User Data\Default\Cookies:ads.yahoo.com
   C:\Users\Heba\AppData\Local\Google\Chrome\User Data\Default\Cookies:adtech.de
   C:\Users\Heba\AppData\Local\Google\Chrome\User Data\Default\Cookies:advertising.com
   C:\Users\Heba\AppData\Local\Google\Chrome\User Data\Default\Cookies:at.atwola.com
   C:\Users\Heba\AppData\Local\Google\Chrome\User Data\Default\Cookies:atdmt.com
   C:\Users\Heba\AppData\Local\Google\Chrome\User Data\Default\Cookies:burstnet.com
   C:\Users\Heba\AppData\Local\Google\Chrome\User Data\Default\Cookies:casalemedia.com
   C:\Users\Heba\AppData\Local\Google\Chrome\User Data\Default\Cookies:doubleclick.net
   C:\Users\Heba\AppData\Local\Google\Chrome\User Data\Default\Cookies:fastclick.net
   C:\Users\Heba\AppData\Local\Google\Chrome\User Data\Default\Cookies:h.atdmt.com
   C:\Users\Heba\AppData\Local\Google\Chrome\User Data\Default\Cookies:invitemedia.com
   C:\Users\Heba\AppData\Local\Google\Chrome\User Data\Default\Cookies:network.realmedia.com
   C:\Users\Heba\AppData\Local\Google\Chrome\User Data\Default\Cookies:realmedia.com
   C:\Users\Heba\AppData\Local\Google\Chrome\User Data\Default\Cookies:revsci.net
   C:\Users\Heba\AppData\Local\Google\Chrome\User Data\Default\Cookies:serving-sys.com
   C:\Users\Heba\AppData\Local\Google\Chrome\User Data\Default\Cookies:smartadserver.com
   C:\Users\Heba\AppData\Local\Google\Chrome\User Data\Default\Cookies:tribalfusion.com
   C:\Users\Heba\AppData\Local\Google\Chrome\User Data\Default\Cookies:uk.at.atwola.com
   C:\Users\Heba\AppData\Local\Google\Chrome\User Data\Default\Cookies:ww251.smartadserver.com
   C:\Users\Heba\AppData\Local\Google\Chrome\User Data\Default\Cookies:www.googleadservices.com
   C:\Users\Heba\AppData\Local\Google\Chrome\User Data\Default\Cookies:www4.smartadserver.com

 

[kuttus]

OKay. Waiting for your replay..

 

[Heba]

Sorry, ESET online scanner is taking a very long time. Nearly finished though.