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Windows Malware Removal Help & Support
Can't access certain folders, Can't refresh windows OS either
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<blockquote data-quote="Jaye" data-source="post: 682142" data-attributes="member: 66885"><p>There are certain folders that I am almost certain were not there before I got infected; in particular there is one called Wdeurka.exe that I do not have access to open. If I try I get the error of "access denied." Zenma identified it but was unable to delete it, it seems like. Ii considered resetting the whole laptop but was unable to through settings. Attached is the log created by Zenma last time I ran it.</p><p></p><p>Thank you!</p></blockquote><p></p>
[QUOTE="Jaye, post: 682142, member: 66885"] There are certain folders that I am almost certain were not there before I got infected; in particular there is one called Wdeurka.exe that I do not have access to open. If I try I get the error of "access denied." Zenma identified it but was unable to delete it, it seems like. Ii considered resetting the whole laptop but was unable to through settings. Attached is the log created by Zenma last time I ran it. Thank you! [/QUOTE]
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