Can't even get to setup

[clothcap]

Any help would be more than enormously appreciated. If I can get to safe mode I can take it from there.

 

[TwinHeadedEagle]

Hi,

Before we begin, I want you to have this in mind:

• At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
• Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
• Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
• Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
  
• All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
• If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
• I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
• Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
  
• Please attach all report using
  
  button below. Doing this, you make it easier for me to analyze and fix your problem.

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

 

[clothcap]

As soon as I start the computer a browser type page appears that I can"t close or get past. I can"t install anything.
I have the boot disc out to get some info off it at the moment if that is of any use.

 

[TwinHeadedEagle]

Ok, then we will have to work outside Windows


Please print these instruction out so that you know what you are doing

• Download OTLPENet.exe to your desktop
• Download Farbar Recovery Scan Tool and save it to a flash drive.
  
• Ensure that you have a blank CD in the drive
• Double click OTLPENet.exe and this will then open imgburn to burn the file to CD
• Reboot your system using the boot CD you just created.
  Note : If you do not know how to set your computer to boot from CD follow the steps here
• Wait for the CD to detect your hardware and load the operating system
• Your system should now display a Reatogo desktop
  Note : as you are running from CD it is not exactly speedy
• Insert the USB with FRST
• Locate the flash drive with FRST and double click
• The tool will start to run.
• When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

 

[clothcap]

Thanks for the reply, I had to go out, sorry.
Communication problem.
I press the power on button, a browser type page instantly appears that won't allow me to go further e.g. I can't get to setup where I could set the computer to boot from CD or USB.

 

[TwinHeadedEagle]

I know, but you will have to borrow other PC in order to do this. I cannot help you on any other way, because malware has blocked your PC and we have to work outside Windows in order to remove malware.

 

[clothcap]

Do you think the bios has been compromised? If it is a software problem, the afflicted drive is connected to a laptop at present. I ran some anti root kit and anti virus progs on it, nothing, but an MS security scan turned up a java exploit and removed it. Copying over the disc contents I don't want to lose will finish soon and I can return the drive to my pc. First I have spare boot drive I intend to put and see if the start-up blockage is still there. I tried here in case it was a familiar problem, I think it isn't. If that is the case I should try what I can and let you know the results.
If you are suggesting using the drive to boot another pc I don't want to risk that in case it damages the bios in that one.

 

[TwinHeadedEagle]

BIOS isn't compromised, you just need to burn OTLPE CD and to follow my instructions so we can remove this malware outside Windows.

 

[clothcap]

I tried to send this from my email a while ago, didn't work.

Okey dokey. I have some guests arriving shortly. I'll come back tomorrow. Thanks.