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ZombieMal

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Hi,

First time posting here. :)

Google Chrome stopped responding yesterday. It doesn't open and it refuses to be uninstalled! I keep getting this:

"Please close all Google Chrome windows and try again"

Further attempts to "kill" the chrome.exe process ended in a similar fashion: "Error terminating process. Access is denied"

Does anyone know how to remove Google Chrome for a future clean install? I'd much appreciate it if you could help me.

I'm attaching the reports from Farbar Recovery Scan Tool (FRST) (x64) Version: 30-10-2019 01, as requested.

Thank you in advance.
 

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nasdaq

Moderator
Verified
Staff member
Hello, Welcome to MALWARETIPS.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Sorry for this long delay.

Your logs are clean of malware.

Take care of this.

ATTENTION: System Restore is disabled
Turn System Restore ON for Drives in Windows 10 - Immediately.
<<<>>>

Try this
Remove and re-install Chrome. Follow these instructions.

[img=[URL]https://www.bleepingcomputer.com/forums/public/style_emoticons/default/step1.gif[/URL]] Remove Chrome from your Computer and reinstall a fresh copy later.

[img=[URL]https://www.bleepingcomputer.com/forums/public/style_emoticons/default/step2.gif[/URL]] If you remove the syncing of your account you must remove it before you save your bookmarks etc...
Delete Your Google Chrome Browser Sync Data if you sync with other devices. <- Important ...

[img=[URL]https://www.bleepingcomputer.com/forums/public/style_emoticons/default/step3.gif[/URL]] Before you remove Chrome Export your Bookmarks
Chrome will export your bookmarks as a HTML file, which you can then import into another browser.
How To: How To Back Up Your Google Chrome Bookmarks

[img=[URL]https://www.bleepingcomputer.com/forums/public/style_emoticons/default/step4.gif[/URL]] Before you remove Chrome Export your Passwords
How to export your saved passwords from Chrome

[img=[URL]https://www.bleepingcomputer.com/forums/public/style_emoticons/default/step5.gif[/URL]] Clear your Chrome cache and cookies

[img=[URL]https://www.bleepingcomputer.com/forums/public/style_emoticons/default/step6.gif[/URL]] Remove Chrome using the the instructions on this page.

[img=[URL]https://www.bleepingcomputer.com/forums/public/style_emoticons/default/step7.gif[/URL]] Re-install Chrome and the Bookmarks.
<<<>>

If that fails try this tool
Revo Uninstaller Portable

Please download the free version of Revo Uninstaller Portable from here and save the compressed file to your computer's Desktop.
  • Double-click the compressed file RevoUninstaller_Portable and extract the files within it (it will be created a folder with the same name);[/*]
  • Within that folder, right-click the file RevoUPort and select Run as administrator to open the tool;[/*]
  • Click Yes to accept the UAC security warning that may appear;[/*]
  • Click OK to accept the License Agreement and Copyright;[/*]
  • Select 'The Program to Remove' and click Uninstall. Follow the instructions to complete the removal process;[/*]
  • In 'Search Mode' set it to 'Advanced' and click on the Scan button. The tool will search for leftovers;[/*]
  • Click on Select All and then on Delete and then Yes to delete the selected items;
    Note: You may have to repeat this step to delete all the leftovers (Registry items, files and folders);[/*]
  • Click the Finish button and restart the computer to complete the removal process.[/*]

Please let me know what problem persists.
 
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