Forums
New posts
Search forums
News
Security News
Technology News
Giveaways
Giveaways, Promotions and Contests
Discounts & Deals
Reviews
Users Reviews
Video Reviews
Support
Windows Malware Removal Help & Support
Mac Malware Removal Help & Support
Mobile Malware Removal Help & Support
Blog
Log in
Register
What's new
Search
Search titles only
By:
Search titles only
By:
Reply to thread
Menu
Install the app
Install
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Forums
Support
Windows Malware Removal Help & Support
Can't remove Chrome extension "Savings Wizard" after mass adware infection
Message
<blockquote data-quote="BlueLightAlarm" data-source="post: 159381" data-attributes="member: 18592"><p>Hi</p><p></p><p>I'm having a nightmare today with infection after stupidly installing a free game I downloaded.</p><p></p><p>4 unfamiliar programs were installed and when I tired to uninstall one, another few got installed so I panicked, turned WiFi off and ran MBAM. It found over 2000 things so I removed them all and rebooted. Then I followed all steps listed here:</p><p><a href="http://malwaretips.com/blogs/instant-savings-app-removal/" target="_blank">http://malwaretips.com/blogs/instant-savings-app-removal/</a></p><p></p><p>but still I see the "Savings Wizard" extension listed in Chrome. It is greyed out so I can't disable it and the little bin icon is missing so I can't remove it. It also says "Installed by enterprise policy" but I have checked my PC and can't see anything listed in Add/Remove programs that would be responsible. I'm also worried now that there may be other things still installed which I don't know about</p><p></p><p>I tried running a scan with aswMBR but after it had finished downloading the AVAST database, I clicked scan then got an error saying that AVAST database had stopped working and would be closed. Not I can open the program but all of the options except Exit are greyed out so I can't start a scan to post the results. I have attached results from FRST64 and AdwCleaner though, along with a screenshot of the Chrome extensions page.</p><p></p><p>Thanks for your help</p><p>Jamie</p></blockquote><p></p>
[QUOTE="BlueLightAlarm, post: 159381, member: 18592"] Hi I'm having a nightmare today with infection after stupidly installing a free game I downloaded. 4 unfamiliar programs were installed and when I tired to uninstall one, another few got installed so I panicked, turned WiFi off and ran MBAM. It found over 2000 things so I removed them all and rebooted. Then I followed all steps listed here: [url]http://malwaretips.com/blogs/instant-savings-app-removal/[/url] but still I see the "Savings Wizard" extension listed in Chrome. It is greyed out so I can't disable it and the little bin icon is missing so I can't remove it. It also says "Installed by enterprise policy" but I have checked my PC and can't see anything listed in Add/Remove programs that would be responsible. I'm also worried now that there may be other things still installed which I don't know about I tried running a scan with aswMBR but after it had finished downloading the AVAST database, I clicked scan then got an error saying that AVAST database had stopped working and would be closed. Not I can open the program but all of the options except Exit are greyed out so I can't start a scan to post the results. I have attached results from FRST64 and AdwCleaner though, along with a screenshot of the Chrome extensions page. Thanks for your help Jamie [/QUOTE]
Insert quotes…
Verification
Post reply
Top