Can't remove Chrome extension "Savings Wizard" after mass adware infection

[BlueLightAlarm]

Hi

I'm having a nightmare today with infection after stupidly installing a free game I downloaded.

4 unfamiliar programs were installed and when I tired to uninstall one, another few got installed so I panicked, turned WiFi off and ran MBAM. It found over 2000 things so I removed them all and rebooted. Then I followed all steps listed here:
http://malwaretips.com/blogs/instant-savings-app-removal/

but still I see the "Savings Wizard" extension listed in Chrome. It is greyed out so I can't disable it and the little bin icon is missing so I can't remove it. It also says "Installed by enterprise policy" but I have checked my PC and can't see anything listed in Add/Remove programs that would be responsible. I'm also worried now that there may be other things still installed which I don't know about

I tried running a scan with aswMBR but after it had finished downloading the AVAST database, I clicked scan then got an error saying that AVAST database had stopped working and would be closed. Not I can open the program but all of the options except Exit are greyed out so I can't start a scan to post the results. I have attached results from FRST64 and AdwCleaner though, along with a screenshot of the Chrome extensions page.

Thanks for your help
Jamie

 

[kuttus]

Hi and welcome to the malwaretips.com forums!

I'm Kuttus and I am going to try to assist you with your problem. Please take note of the below:

• I will start working on your malware issues, this may or may not, solve other issues you have with your machine.
• The fixes are specific to your problem and should only be used for this issue on this machine!
• The process is not instant. Please continue to review my answers until I tell you your machine is clear. Absence of symptoms does not mean that everything is clear.
• If you don't know, stop and ask! Don't keep going on.
• Please reply to this thread. Do not start a new topic.
• Refrain from running self fixes as this will hinder the malware removal process.
• It may prove beneficial if you print of the following instructions or save them to notepad as I post them.

Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.


Before we start:
Please be aware that removing malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

Because of this, I advise you to backup any personal files and folders before you start.
------------------------------------------------------------------------------------------------------------------------------

Please check and send me a Screen shots of Google Chrome Plugins installed on your computer.

Copy and Paste this address in Google Chrome and Hit on Enter. Send me a Screenshots of it also.

chrome://settings/

chrome://extensions/

To Take Screen Of Your Screen.

1. Press PRINT SCREEN (Print Scr) key on Your Keyboard.
2. Now Open MS Paint
3. Open Paint by clicking the Start button
   
   , clicking All Programs, clicking Accessories, and then clicking Paint.
4. In MS Paint Click Edit, and then click Paste.
5. After this Save the File on your computer by Clicking on File --> Save

Add this Saved File in your next Replay

 

[BlueLightAlarm]

Hi, thanks for your quick reply.

I took a screenshot of Chrome settings. There are too many extensions installed to get them all in a single screenshot but all are recognised apart from the Savings Wizard one.

Thanks again
Jamie

 

[kuttus]

Are you using TooManyTabs for Chrome & LastPass?

 

[BlueLightAlarm]

Yes, been using them for years

 

[kuttus]

STEP 1: Clean your temporary files to gain more hard drive space and remove the junk files

1. Download Ccleaner from the below link:
   CCLEANER DOWNLOAD LINK (This link will automatically download Ccleaner on your computer)
2. Install Ccleaner by following the prompts
3. Start Ccleaner and the following should be selected by default, if not, please select:
   
   
4. Click
   
   and choose
   
5. Uncheck
   
6. Then go back to
   
   and click
   
   to run it.
7. Exit CCleaner.

 

[BlueLightAlarm]

Thanks for the reply but one of the images in your post is not loading so I don't know what I should be unchecking

 

[kuttus]

Please proceed with Default settings.....

 

[BlueLightAlarm]

OK, done a CCleaner scan.

 

[kuttus]

Download Malwarebytes Anti-Rootkit from here to your Desktop

• Unzip the contents to a folder on your Desktop.
• Open the folder where the contents were unzipped and run mbar.exe
• Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
• Make sure there is a check next to Create Restore Point and click the Cleanup button to remove any threats. Reboot if prompted to do so.
• After the reboot, perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If there are threats, click Cleanup once more and reboot.
• When done, please post the two logs in the MBAR folder(mbar-log.txt and system-log.txt)

---

Please download Malwarebytes' Anti-Malware to your desktop.

• Double-click mbam-setup.exe and follow the prompts to install the program.
• At the end, be sure a checkmark is placed next to
  • Update Malwarebytes' Anti-Malware
  • and Launch Malwarebytes' Anti-Malware
• then click Finish.
• If an update is found, it will download and install the latest version.
• When it prompts you to try their 30-day trail, click decline
• Once the program has loaded, select Perform quick scan, then click Scan.
• When the scan is complete, click OK, then Show Results to view the results.
• Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
• When completed, a log will open in Notepad. please copy and paste the log into your next reply
  • If you accidently close it, the log file is saved here and will be named like this:
  • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

---

 

[BlueLightAlarm]

Thanks for your reply.

I ran Malwarebytes Anti-Rootkit and nothing was found (I've attached the log files anyway) and MBAM also came up with nothing, here's the log:

Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org

Database version: v2014.01.30.07

Windows 8 x64 NTFS
Internet Explorer 11.0.9600.16476
Jamie :: JAM-LAPPY [administrator]

31/01/2014 00:28:40
mbam-log-2014-01-31 (00-28-40).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 207568
Time elapsed: 5 minute(s), 34 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

 

[kuttus]

Please run the following utility so that I can get a log of your system...
STEP 1 : Run a scan with Combofix

Please read and follow very carefully the below instructions​

Download ComboFix from one of the following locations:

COMBOFIX DOWNLOAD LINK #1 (This link will automatically download Combofix on your computer)
COMBOFIX DOWNLOAD LINK #2 (This link will automatically download Combofix on your computer)
----------------------------------------------------------------
VERY IMPORTANT !!! Save ComboFix.exe to your Desktop

• Close any open browsers.
• Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
  Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
• WARNING: Combofix will disconnect your machine from the Internet as soon as it starts.Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
  If there is no internet connection after running Combofix, then restart your computer to restore back your connection.

-----------------------------------------------------------------

How to run the Combofix scan :

1. Double click on ComboFix.exe & follow the prompts.
2. Accept the disclaimer and allow to update if it asks
3. When finished, it shall produce a log for you.
4. Please include the C:\ComboFix.txt in your next reply.

Additional notes:

1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.
3. If after the reboot you get errors about programms being marked for deletion then reboot, that will cure it.

 

[BlueLightAlarm]

Thanks for your help.

I downloaded ComboFix and it wouldn't run - said it couldn't be run in 'Compatibility Mode'. I had a quick look online and apparently it does not work on Windows 8.1?

 

[kuttus]

Oooh. Okay.

 

[kuttus]

STEP 1: Run a scan with OTL by OldTimer

1. Download the OTL utility using the below link :
   OTL DOWNLOAD LINK (This link will automatically download OTL on your computer)
2. Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
   
   
3. When the window appears, underneath Output at the top change it to Minimal Output.
4. Check the boxes beside LOP Check and Purity Check.
5. Click the Run Scan button.
   
   
6. When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
   Please post this 2 logs in your first reply..

Settings You need to Select in OTL

1. Click the Scan All Users checkbox.
2. Change Standard Registry to All.
3. Check the boxes beside LOP Check and Purity Check.

Note: If OTL.exe will not run, it may be blocked by malware. Try these alternate versions: OTL.scr, or OTL.com.

 

[BlueLightAlarm]

I ran OTL but after a few minutes I accidentally knocked the power lead and my computer restarted.

I ran the scan again once I rebooted but I can only see 1 log file - OTL.txt - would the other one be in the same place or could it be somewhere else?

 

[kuttus]

STEP 1: Run the below OTL fix

1. Start OTL.exe
2. Copy/paste the following text written inside of the code box into the Custom Scans/Fixes box located at the bottom of OTL
   
   

   :OTL
   CHR - plugin: Error reading preferences file
   CHR - Extension: Savings Wizard = C:\Users\Jamie\AppData\Local\Google\Chrome\User Data\Default\Extensions\ajakpekbmnkgnjbpajgkdhimcbeoocam\1.0_0\
   [2014/01/20 20:39:14 | 000,940,775 | ---- | M] () (No name found) -- C:\Users\Jamie\AppData\Roaming\Mozilla\Firefox\Profiles\3slkmx03.default\extensions\{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}.xpi
   
   
   :commands
   [emptytemp]
   [reboot]

   
   
   NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
3. Then click the Run Fix button at the top
4. Let the program run unhindered, reboot when it is done
5. Attach the new log produced by OTL (C:\_OTL)

 

[BlueLightAlarm]

Thanks - here's the OTL log

 

[kuttus]

Please check if it Fixed the issues?

 

[BlueLightAlarm]

Sadly no - I opened Chrome and the Savings Wizard extension had gone but then it came back again