Infection date and initial symptoms
3 to 6 months ago. Started getting tons of pop ups and ads. I was unable to get the adblock plus extension.
Current issues and symptoms
The ads and pop ups persist. The Price Chop extension always comes back.
Steps taken in order to remove the infection
STEP 1: Uninstall Price Chop from Windows
STEP 2: Remove “Ads by Price Chop” virus from Internet Explorer, Firefox and Google Chrome
STEP 3: Remove Price Chop adware from Internet Explorer, Firefox and Google Chrome with AdwCleaner
STEP 4: Remove Price Chop browser hijacker with Junkware Removal Tool
STEP 5: Remove “Ads by Price Chop” virus with Malwarebytes Anti-Malware Free
STEP 6: Double-check for the “Price Chop” malware with HitmanPro

argus

Former MalwareTips Staff
Helllo,

My name is Argus and and I will be helping you with your computer problems.

Before we begin, please note the following:
  • I will working be on your Malware issues, this may or may not, solve other issues you have with your machine.
  • The logs can take some time to research, so please be patient with me.
  • Stay with the topic until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
  • Instructions that I give are for your system only!
  • Please do not run any tools until requested ! The reason for this is so I know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.
  • Please perform all steps in the order received. If you can't understand something don't hesitate to ask.
  • Again I would like to remind you to make no further changes to your computer unless I direct you to do so. I will not help you if you do not follow my instructions.




Rules and policies

We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.



Scan with Farbar Recovery Scan Tool

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.


  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
 

caglakhan

New Member
Hi. Thank you for your help. I am trying to fix my daughter's laptop. I am not sure how to check for all the programs that are not allowed that will be revealed, and fear there may be some on here. Is there a way I can make sure, so my assistance is not withdrawn?
 

Attachments

argus

Former MalwareTips Staff
Uninstall some programs

We need to uninstall some unwanted/unneeded programs.
  • Press the
    + R on your keyboard at the same time. Type appwiz.cpl and click OK.
  • Search there for each entry mentioned below, right-click the entry and click Uninstall one at a time
The list of programs to uninstall:

  • Google Chrome Extension Updater
    Strongvault Online Backup
After completing uninstalls, please manually reboot your machine!

Note: If you get the message like: An error occurred while trying to uninstall, just press Yes.



Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.
Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on
    icon and select
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.
 

Attachments

caglakhan

New Member
I could not find Google Chrome Extension Updater. Strongvault Online Backup Had an error trying to uninstall, so I clicked OK. It is still on there. I ran FRST as admin, and accidentally started scan. Then, I did it again and clicked fix. It said fixlist.txt should be in the same folder as FRST, but it is not there.
 

argus

Former MalwareTips Staff
Chrome:
=======
CHR dev: Chrome dev build detected! <======= ATTENTION

Chrome installation is altered by malware. Reinstall is needed.

Close all Chrome windows and tabs.
Go to the Start menu > Control Panel.
Click Programs and Features.
Double-click Google Chrome.
Click Uninstall from the confirmation dialog. Delete your user profile information, like your browser preferences, bookmarks, and history, select the "Also delete your browsing data" checkbox.


Download Chrome
https://www.google.com/intl/en/chrome/browser/desktop/
 

argus

Former MalwareTips Staff
We will delete all used tools.


Download DelFix by Xplode and save it to your desktop.
  • Run the tool by right click on the
    icon and Run as administrator option.
  • Make sure that these ones are checked:
    • Remove disinfection tools
    • Purge system restore
    • Reset system settings
  • Push Run and wait until the tool completes his work.
  • All tools we used should be gone. Tool will create an report for you (C:\DelFix.txt)
The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning.