SOLVED Chrome and Firefox affected with adware

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May 19, 2017
14
3
Operating System
Windows 10
Installed Antivirus
BitDefender
#1
I worked on removing adware for 4-5 complete days running scans for hours on safe as well as normal mode. as mentioned i have done the following.

Used Zemana, Hitman pro, malwarebites, spybot, sophos, kasperskey TDSS, KVRT, bitdefender virus removal tool, tool by TSA, microsoft security essentials,all in safe mode as well as normal mode.

There was a time when i uninstalled chrome and i was not able to reinstall, the exe file would never run, so i had to run all the above tools in safe mode as well as normal mode, after which i was able to re install in safemode.

Your help and advice is deeply appreciated. If there is anything that needs to be un installed please do let me know.
 

Attachments

Likes: BearHug

TwinHeadedEagle

Removal Expert
Staff member
Mar 8, 2013
21,987
2,660
Operating System
Windows 10
Installed Antivirus
ESET
#2
Hello,


Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on
    icon and select
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finishes FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.
 

Attachments

May 19, 2017
14
3
Operating System
Windows 10
Installed Antivirus
BitDefender
#3
Hello Sir,

Thank you so much for your response and help, as mentioned earlier your help to the internet users is amazing. I am attaching the fixlog.txt report here.
I hope, like your other solutions this has worked as well, i will check this out for a few day and get back to you in case i find anything suspicious.

Again, thanks for your great service.

Regards.
 

Attachments

May 19, 2017
14
3
Operating System
Windows 10
Installed Antivirus
BitDefender
#4
Dear Sir,

After running the fix,i continue to be affected by joywallet, great deals and Related products ads bar on shopping sites along with constant rerouting my web browser to an unknown website called coolfindings.site and a few other sites, after that my tab is stuck and i am asked to install an extension constantly by a voice which says that.

I am unable to seen any programs installed in programs and features that are unknown. Let me know if i need to re run any programs or uninstall any program that you think is affecting me.

Regards,
 

TwinHeadedEagle

Removal Expert
Staff member
Mar 8, 2013
21,987
2,660
Operating System
Windows 10
Installed Antivirus
ESET
#5
Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.
  • Right-click on
    icon and select
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Make sure that Addition.txt option is checked.


  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
Please attach report into your next reply.
 

TwinHeadedEagle

Removal Expert
Staff member
Mar 8, 2013
21,987
2,660
Operating System
Windows 10
Installed Antivirus
ESET
#9
Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on
    icon and select
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finishes FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.
 

Attachments

May 19, 2017
14
3
Operating System
Windows 10
Installed Antivirus
BitDefender
#10
Hi Sir,

Did what you asked me to do, i continue to be affected by rightcoupon, page redirects and jollywallet. :(

Regards
 

Attachments

TwinHeadedEagle

Removal Expert
Staff member
Mar 8, 2013
21,987
2,660
Operating System
Windows 10
Installed Antivirus
ESET
#11
Is this happening on every website you visit? Is it happening on other devices on your network?
 
May 19, 2017
14
3
Operating System
Windows 10
Installed Antivirus
BitDefender
#12
This is was mostly happening on shopping websites, but weirdly greatdeals shows up on malwaretips as well. Other devices on the network are android and this is not happening on that. I will attach a screenshot when this happens again on malwaretips.
Amazon redirect.png Greatdeals.png Joywallet.png
 

TwinHeadedEagle

Removal Expert
Staff member
Mar 8, 2013
21,987
2,660
Operating System
Windows 10
Installed Antivirus
ESET
#14
Scan with Malwarebytes' Anti-Malware

Please re-run
Malwarebytes' Anti-Malware.
  • Click the Settings tab, in the left panel choose Protection and tick Scan for rootkits.
  • Click the Scan tab, choose Threat Scan is checked and click Start Scan.
  • If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
  • Upon completion of the scan (or after the reboot), click the Reports tab.
  • Double-click the Scan Log.
  • At the bottom click Export and choose Text file.
Save the file to your desktop and include its content in your next reply.



Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.
  • Right-click on
    icon and select
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Make sure that Addition.txt option is checked.


  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
Please attach report into your next reply.
 

TwinHeadedEagle

Removal Expert
Staff member
Mar 8, 2013
21,987
2,660
Operating System
Windows 10
Installed Antivirus
ESET
#16
How is your PC behaving now? There is no malware, just some remnants.
 
May 19, 2017
14
3
Operating System
Windows 10
Installed Antivirus
BitDefender
#17
I still get the same annoying related products ads especially on shopping websites and sometimes on gmail and other websites as well.