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SOLVED Chrome and Firefox affected with adware

Discussion in 'Malware Removal Assistance' started by Sandeep G, May 19, 2017.

  1. Sandeep G

    Sandeep G Level 1

    Joined:
    May 19, 2017
    Messages:
    14
    Likes Received:
    3
    OS:
    Windows 10
    AV:
    BitDefender
    Operating System:
    Windows 10
    Are you using a 32-bit or 64-bit operating system?:
    I don't know!
    Infection date and initial symptoms:
    15 March 2017, Browser would open up with random search engines, later this was fixed, from 25 April my chrome browser would automatically close and when i open it up, it would open in a different tab on the taskbar, while i am on shopping sites, it would show related items and block my view on the browser.
    Current issues and symptoms:
    The browser would close and when i open up it opens in a different task bar, while i am on shopping sites, it would show related items and block my view on the browser.
    Steps taken in order to remove the infection:
    Used Zemana, Hitman pro, malwarebites, spybot, sophos, kasperskey TDSS, KVRT, Bitdefender virus removal tool, tool by TSA, Microsoft security essentials,all in safe mode as well as normal mode. There was a time when i uninstalled chrome and i was not able to reinstall, the exe file would never run, so i had to run all the above tools in safe mode as well as normal mode, after which i was able to re install in safemode.
    Logs added to help request:
    • FRST.txt
    • Addition.txt
    I worked on removing adware for 4-5 complete days running scans for hours on safe as well as normal mode. as mentioned i have done the following.

    Used Zemana, Hitman pro, malwarebites, spybot, sophos, kasperskey TDSS, KVRT, Bitdefender virus removal tool, tool by TSA, Microsoft security essentials,all in safe mode as well as normal mode.

    There was a time when i uninstalled chrome and i was not able to reinstall, the exe file would never run, so i had to run all the above tools in safe mode as well as normal mode, after which i was able to re install in safemode.

    Your help and advice is deeply appreciated. If there is anything that needs to be un installed please do let me know.
     

    Attached Files:

    BearHug likes this.
  2. TwinHeadedEagle

    TwinHeadedEagle Removal Expert
    Staff Member

    Joined:
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    20,853
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    AV:
    ESET
    Hello,


    [​IMG] Fix with Farbar Recovery Scan Tool

    [​IMG] This fix was created for this user for use on that particular machine. [​IMG]
    [​IMG] Running it on another one may cause damage and render the system unstable. [​IMG]

    Download attached fixlist.txt file and save it to the Desktop:

    Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

    • Right-click on [​IMG] icon and select [​IMG] Run as Administrator to start the tool.
      (XP users click run after receipt of Windows Security Warning - Open File).
    • Press the Fix button just once and wait.
    • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
    • When finishes FRST will generate a log on the Desktop, called Fixlog.txt.

    Please attach it to your reply.
     

    Attached Files:

  3. Sandeep G

    Sandeep G Level 1

    Joined:
    May 19, 2017
    Messages:
    14
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    3
    OS:
    Windows 10
    AV:
    BitDefender
    Hello Sir,

    Thank you so much for your response and help, as mentioned earlier your help to the internet users is amazing. I am attaching the fixlog.txt report here.
    I hope, like your other solutions this has worked as well, i will check this out for a few day and get back to you in case i find anything suspicious.

    Again, thanks for your great service.

    Regards.
     

    Attached Files:

  4. Sandeep G

    Sandeep G Level 1

    Joined:
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    Messages:
    14
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    OS:
    Windows 10
    AV:
    BitDefender
    Dear Sir,

    After running the fix,i continue to be affected by joywallet, great deals and Related products ads bar on shopping sites along with constant rerouting my web browser to an unknown website called coolfindings.site and a few other sites, after that my tab is stuck and i am asked to install an extension constantly by a voice which says that.

    I am unable to seen any programs installed in programs and features that are unknown. Let me know if i need to re run any programs or uninstall any program that you think is affecting me.

    Regards,
     
  5. TwinHeadedEagle

    TwinHeadedEagle Removal Expert
    Staff Member

    Joined:
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    AV:
    ESET
    [​IMG] Scan with Farbar Recovery Scan Tool

    Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.
    • Right-click on [​IMG] icon and select [​IMG] Run as Administrator to start the tool.
      (XP users click run after receipt of Windows Security Warning - Open File).
    • Make sure that Addition.txt option is checked.

      [​IMG]
    • Press Scan button and wait.
    • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
    Please attach report into your next reply.
     
  6. Sandeep G

    Sandeep G Level 1

    Joined:
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    Messages:
    14
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    OS:
    Windows 10
    AV:
    BitDefender
    Dear Sir,

    I re ran Fbar as suggested, here are the fresh reports.

    Appreciate your help.

    Regards
     

    Attached Files:

  7. TwinHeadedEagle

    TwinHeadedEagle Removal Expert
    Staff Member

    Joined:
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    AV:
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    In which browser is this happening?
     
  8. Sandeep G

    Sandeep G Level 1

    Joined:
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    Messages:
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    OS:
    Windows 10
    AV:
    BitDefender
    This is happening on both Firefox and Chrome.
     
  9. TwinHeadedEagle

    TwinHeadedEagle Removal Expert
    Staff Member

    Joined:
    Mar 8, 2013
    Messages:
    20,853
    Likes Received:
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    AV:
    ESET
    [​IMG] Fix with Farbar Recovery Scan Tool

    [​IMG] This fix was created for this user for use on that particular machine. [​IMG]
    [​IMG] Running it on another one may cause damage and render the system unstable. [​IMG]

    Download attached fixlist.txt file and save it to the Desktop:

    Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

    • Right-click on [​IMG] icon and select [​IMG] Run as Administrator to start the tool.
      (XP users click run after receipt of Windows Security Warning - Open File).
    • Press the Fix button just once and wait.
    • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
    • When finishes FRST will generate a log on the Desktop, called Fixlog.txt.

    Please attach it to your reply.
     

    Attached Files:

  10. Sandeep G

    Sandeep G Level 1

    Joined:
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    Messages:
    14
    Likes Received:
    3
    OS:
    Windows 10
    AV:
    BitDefender
    Hi Sir,

    Did what you asked me to do, i continue to be affected by rightcoupon, page redirects and jollywallet. :(

    Regards
     

    Attached Files:

  11. TwinHeadedEagle

    TwinHeadedEagle Removal Expert
    Staff Member

    Joined:
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    AV:
    ESET
    Is this happening on every website you visit? Is it happening on other devices on your network?
     
  12. Sandeep G

    Sandeep G Level 1

    Joined:
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    OS:
    Windows 10
    AV:
    BitDefender
    This is was mostly happening on shopping websites, but weirdly greatdeals shows up on malwaretips as well. Other devices on the network are android and this is not happening on that. I will attach a screenshot when this happens again on malwaretips.
    Amazon redirect.png Greatdeals.png Joywallet.png
     
  13. Sandeep G

    Sandeep G Level 1

    Joined:
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    14
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    OS:
    Windows 10
    AV:
    BitDefender
    Here is a screenshot of greatdeals showing up on malwaretips.com Greatdeals malwaretips.png
     
  14. TwinHeadedEagle

    TwinHeadedEagle Removal Expert
    Staff Member

    Joined:
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    AV:
    ESET
    https://sites.google.com/site/cannedfixes/Malwarebytes-anti-malware/51a46ae42d560-malwarebytes_anti_malware.png Scan with Malwarebytes' Anti-Malware

    Please re-run https://sites.google.com/site/cannedfixes/Malwarebytes-anti-malware/51a46ae42d560-malwarebytes_anti_malware.png Malwarebytes' Anti-Malware.
    • Click the Settings tab, in the left panel choose Protection and tick Scan for rootkits.
    • Click the Scan tab, choose Threat Scan is checked and click Start Scan.
    • If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
    • Upon completion of the scan (or after the reboot), click the Reports tab.
    • Double-click the Scan Log.
    • At the bottom click Export and choose Text file.
    Save the file to your desktop and include its content in your next reply.



    [​IMG] Scan with Farbar Recovery Scan Tool

    Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.
    • Right-click on [​IMG] icon and select [​IMG] Run as Administrator to start the tool.
      (XP users click run after receipt of Windows Security Warning - Open File).
    • Make sure that Addition.txt option is checked.

      [​IMG]
    • Press Scan button and wait.
    • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
    Please attach report into your next reply.
     
  15. Sandeep G

    Sandeep G Level 1

    Joined:
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    Messages:
    14
    Likes Received:
    3
    OS:
    Windows 10
    AV:
    BitDefender
    Dear Sir,

    I am attaching the 3 files you have asked for. Thank you very much for your help.

    Regards
     

    Attached Files:

  16. TwinHeadedEagle

    TwinHeadedEagle Removal Expert
    Staff Member

    Joined:
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    AV:
    ESET
    How is your PC behaving now? There is no malware, just some remnants.
     
  17. Sandeep G

    Sandeep G Level 1

    Joined:
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    OS:
    Windows 10
    AV:
    BitDefender
    I still get the same annoying related products ads especially on shopping websites and sometimes on gmail and other websites as well.
     
  18. TwinHeadedEagle

    TwinHeadedEagle Removal Expert
    Staff Member

    Joined:
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    Can you make a picture again?
     
  19. Sandeep G

    Sandeep G Level 1

    Joined:
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    OS:
    Windows 10
    AV:
    BitDefender
    Yes, sir, I have attached them here.

    Ads.png
     
  20. TwinHeadedEagle

    TwinHeadedEagle Removal Expert
    Staff Member

    Joined:
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    Can you reinstall Chrome?
     
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