Chrome "enforced by administrator"

[chrisqrubio]

helping out someone with their computer, in which they may have not had antivirus on for who knows how long. i noticed something running in the notification area, and when i right clicked it there were options to close and open (other things, but i can't remember) but it gave a runtime error whenever i clicked it and disappeared. there was no label as to what it was. that's when i noticed that antivirus wasn't even on. chrome has some extensions that can't be disabled and the history can't be cleared because of the "enforced by administrator" message. in fact a lot of things seem to have the little administrator only logo. (they're the only users of the computer)

This is actually the 2nd time i've tried to post here because i use firefox, for now. previously i was unable to post or respond to emails because it said i was soliciting spam or something like that.

what do you suggest i do first?

 

[TwinHeadedEagle]

Hello,


Please download Zemana AntiMalware and save it to your Desktop.

• Install the program and once the installation is complete it will start automatically.
• Without changing any options, press Scan to begin.
• After the short scan is finished, if threats are detected press Next to remove them.

Note: If restart is required to finish the cleaning process, you should click Reboot. If reboot isn't required, please restart your computer manually.​

• Open Zemana AntiMalware again.
• Click on
  
  icon and double click the latest report.
• Now click File > Save As and choose your Desktop before pressing Save.
• The only left thing is to attach saved report in your next message.

 

[chrisqrubio]

let me know if i did this right.

 

[TwinHeadedEagle]

How is the situation now?

 

[chrisqrubio]

How is the situation now?

Still the same. What should I do next?

 

[TwinHeadedEagle]

How did this problem happen?

 

[chrisqrubio]

No idea, it's actually my parent's computer, so I'm not on it often. Possibly Facebook games.

 

[TwinHeadedEagle]

In which browser is this happening?

 

[chrisqrubio]

Chrome. I'm able to do all the stuff you asked more easily Firefox. I can't even post on this thread with chrome.

 

[TwinHeadedEagle]

Can you reset Chrome settings or reinstall if reset doesn't help?

Reset Chrome settings to default - Google Chrome Help