Hello, Welcome to MalwareTips.
I'm nasdaq and will be helping you.
If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
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Please download and run the following tool to help allow other programs to run. (courtesy of BleepingComputer.com)
There are 3 different versions. If one of them won't run then download and try to run the other one.
Vista and Win7 users need to right click and choose
Run as Admin
You only need to get one of them to run, not all of them.
rkill.exe
rkill.com
rkill.scr
It is possible that the infection you are trying to remove will not allow you to download files on the infected computer. If this is the case, then you will need to download the files requested on another computer and then transfer them to the desktop of the infected computer. You can transfer the files via a CD/DVD, external drive, or USB flash drive.
When completed it will create a log. Please post the content on your next reply.
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Restart the computer after the scan.
To make sure all references to that malware are no longer hiding in the computer execute this scan.
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Download the Farbar Recovery Scan Tool (FRST).
Choose the 32 or 64 bit version for your system.
and save it to a folder on your computer's Desktop.
Ensure that you are in an Administrator Account
Double-click to run it. When the tool opens click Yes to disclaimer.
Check the boxes as seen here:
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and
paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please
attach it to your reply.
Please attach the logs for my review.
How to attach a file to your reply:
In the
Reply section in the bottom of the topic Click the "
more reply Options" button.
Let me know what problems persists.
Wait for further instructions
p.s.
This program is updated often.
If it's identified as suspicious by your Anti-Virus program trust it if Downloaded from the link I provided.
if the download was from the site I provided you should restore the program from the Quarantine folder. It's SAFE.
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