Troubleshoot com.android.update

[SuecitySue]

Please help have an Onix tablet which has been invaded by all this Chinese stuff. I had Mcafee installed and now the Chinese programes just overtake anything I attempt. I can go on line and I am confused as I was told to download Kingo if I try to open it up I get Chinese pages crossing the screen and then a Mcafee message telling me that the program is corrupt and if I try to deactivate it using the Mcafee signals it tells me deactivation was unsuccessful. I am so frustrated I wish I could afford a new on but I can't.
BRAND
ONIX ANDROID
Model Number
AT9-014
ANDROID VERSION
4.4.2
BASEBAND VERSION
MOLY.WR8.W1315.MD.WG.MP.V35,2014/03/12 14:00
kERNAL VERSION
3.4.67
lh@elinktec2#1
BUILD NUMBER
MT83X2_MR900_MR9002H1CW1.2014070319
CUSTOM BUILD VERSION
2.18_20140625

As far as I can get then tells me something has stopped.If you open settings and go to apps it tell you unfortunately the settings has stopped.
I am so over this have been trying to fix it for weeks now with Kingo etc. to no avail

 

[Deleted member 178]

you should have a reset function somewhere , so android will reinstalll itself using factory settings.

 

[jamescv7]

Hello:

For sure you are been accidentally clicked those advertisement when you browse on the internet hence there are lot of notifications, actually they can be easily remove but better suggest to conduct factory settings.

Click Settings on menu -----> Search for 'backup and reset' (something related name) ----> Factory Data Reset.

 

[SuecitySue]

no I found a download called com.android.update and I am sure it has installed the Chinese malware on my tablet. It will NOT allow me to do a factory reset or anything else.

 

[Ink]

Have got tried viewing Settings > Security > Device Administrators? Can you show or tell us what's listed, or anything suspicious?

Also make sure Unknown Sources is left turned off, this ensures Apps can only be downloaded via the Google Play Store.

My knowledge on Android is limited. Who asked you to download Kingo? I read it's to root an Android device, but I do not recommend it.

 

[SuecitySue]

you should have a reset function somewhere , so android will reinstal

you should have a reset function somewhere , so android will reinstalll itself using factory settings.

ll itself using factory settings.

Have got tried viewing Settings > Security > Device Administrators? Can you show or tell us what's listed, or anything suspicious?

Also make sure Unknown Sources is left turned off, this ensures Apps can only be downloaded via the Google Play Store.

My knowledge on Android is limited. Who asked you to download Kingo? I read it's to root an Android device, but I do not recommend it.

yes Factory Reset doesn't respond
Device Administrators show
a yellow & green ball with a plus sign in centre long amount of Chinese writing after it not ticked
Android Device Manager (allow android device manager to lock or delete a lost device (Ticked) won't deactivate
Apus ticked and wont deactivate
a yellow square Chinese writing after it (Ticked) won't deactivate
Mcafee Security Mcafee Mobile Security (Ticked) won't deactivate
this is the result in both safe mode and open mode.
When I googled the problem I found a site that stated that the Chinese basics is on the cheaper Chinese tablets etc. and will re-install
at a later date. He was the one who said to download Kingo and try to root my tablet. It is not very clear how to use it though.

 

[Deleted member 178]

did you try to manually reset it?

Hold the power button and volume down button for about ten secs.

since your brand isn't well known the combinationof buttons may differ:

if the one i told you above isn't working try those:

Differnt Hard reset/factory wipe methods for Tablet PC | My Tablet Guru

 

[Deleted Member 333v73x]

@SuecitySue You should post this in Malware Removal Assistance - Malware Removal Assistance

 

[Alkajak]

1. Hold power button until menu appears
2. Hold "Power Off" until it prompts you to boot into Safe Mode

Depending on the model of your tablet, you may have access to the Play Store in safe mode, where you can find "Avast Ransomware Removal" and "Avast Antivirus & Security". I hope this works for your model.