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<blockquote data-quote="icotonev" data-source="post: 878504" data-attributes="member: 60030"><p>I do not recommend using programs that clean / optimize your system. System registry cleaners are extremely powerful applications that can corrupt the registry by using aggressive cleanup procedures and problems on your computer system. </p><p></p><p></p><p><strong>Uninstall a Program</strong></p><ul> <li data-xf-list-type="ul">Press the <strong>Windows Key + R.</strong></li> <li data-xf-list-type="ul">Type <strong>appwiz.cpl</strong> in the Run box and click OK.</li> <li data-xf-list-type="ul">The Add/Remove Programs list will open. Locate the following program(s) on the list:</li> </ul><p></p><ul> <li data-xf-list-type="ul">Select the above program(s) and click <strong>Uninstall.</strong></li> <li data-xf-list-type="ul">Restart the computer if prompted.</li> </ul><p>------------------------------------------------------------------------------------------------------------------------------------------------------</p><p></p><p><strong><u>Malwarebytes Anti-Malware</u></strong></p><p></p><p>You may have Malwarebytes Anti-Malware installed but if not, you can download it from <a href="https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/" target="_blank"><strong>here</strong></a>:</p><p></p><ul> <li data-xf-list-type="ul">run the program</li> <li data-xf-list-type="ul">click on the ‘Dashboard’ to make sure everything is up to date, (it is not necessary to upgrade to the premium version of MBAM)</li> <li data-xf-list-type="ul">click on the ‘Scan’ tab, (directly below the Dashboard tab)</li> <li data-xf-list-type="ul">select the <strong>Custom Scan</strong> option</li> <li data-xf-list-type="ul">at the bottom, click on <strong>Configure Scan</strong></li> <li data-xf-list-type="ul">in the right window, place a checkmark next to the drive letter of your USB device</li> <li data-xf-list-type="ul">click the <strong>Scan Now</strong> button</li> <li data-xf-list-type="ul">Threat Scan will begin</li> <li data-xf-list-type="ul">when the scan has completed and if malware was found, click the <strong>Quarantine Selected</strong> button to allow MBAM to quarantine what was found</li> <li data-xf-list-type="ul">if prompted to restart the computer, close all other programs and click <strong>Yes</strong> to restart your computer</li> <li data-xf-list-type="ul">once you are back at your desktop, open MBAM once more</li> <li data-xf-list-type="ul">click on the ‘Reports’ tab</li> <li data-xf-list-type="ul">double-click on the most recent <strong>Scan Report</strong></li> <li data-xf-list-type="ul">click on <strong>Export</strong>, then <strong>Copy to Clipboard</strong></li> </ul><p><strong>----------------------------------------------------------------------------------------------------------------------------------------------------</strong></p><p><strong></strong></p><p><strong><u>AdwCleaner </u></strong></p><p></p><p>Download AdwCleaner from <a href="https://downloads.malwarebytes.com/file/adwcleaner" target="_blank"><strong>here</strong></a> and save it to your desktop.</p><ul> <li data-xf-list-type="ul">run AdwCleaner by clicking on <strong>Scan Now</strong></li> <li data-xf-list-type="ul">when it has finished, leave everything that was found checked, (ticked), then click on <strong>Clean and Repair</strong></li> <li data-xf-list-type="ul">if it asks to reboot, allow the reboot</li> <li data-xf-list-type="ul">on reboot, click on <strong>View Log File</strong>; please attach the content of the log to your next reply.</li> </ul><p></p><p>---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------</p><p></p><p><strong><u>Re-scan with FRST</u></strong></p><p></p><ul> <li data-xf-list-type="ul">Double-click <strong>FRST.exe/FRST64.exe</strong> to run it.</li> <li data-xf-list-type="ul">Press the <strong>Scan</strong> button.</li> <li data-xf-list-type="ul">When finished, it will produce logs called <strong>FRST.txt</strong> and <strong>Addition.txt</strong> in the same directory the tool was run from.</li> <li data-xf-list-type="ul">Please copy and paste the logs in your next reply.</li> </ul><p><strong>------------------------------------------------------------------------------------------------------------------------------------------------------------</strong></p><p> <strong></strong></p><p><strong>In your next reply, please include: </strong> </p><ul> <li data-xf-list-type="ul"><strong>Mbam.txt </strong></li> <li data-xf-list-type="ul"><strong>AdwCleaner log </strong></li> <li data-xf-list-type="ul"><strong>FRST.txt</strong></li> <li data-xf-list-type="ul"><strong>Addition.txt</strong></li> </ul></blockquote><p></p>
[QUOTE="icotonev, post: 878504, member: 60030"] I do not recommend using programs that clean / optimize your system. System registry cleaners are extremely powerful applications that can corrupt the registry by using aggressive cleanup procedures and problems on your computer system. [B]Uninstall a Program[/B] [LIST] [*]Press the [B]Windows Key + R.[/B] [*]Type [B]appwiz.cpl[/B] in the Run box and click OK. [*]The Add/Remove Programs list will open. Locate the following program(s) on the list: [/LIST] [LIST] [*]Select the above program(s) and click [B]Uninstall.[/B] [*]Restart the computer if prompted. [/LIST] ------------------------------------------------------------------------------------------------------------------------------------------------------ [B][U]Malwarebytes Anti-Malware[/U][/B] You may have Malwarebytes Anti-Malware installed but if not, you can download it from [URL='https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/'][B]here[/B][/URL]: [LIST] [*]run the program [*]click on the ‘Dashboard’ to make sure everything is up to date, (it is not necessary to upgrade to the premium version of MBAM) [*]click on the ‘Scan’ tab, (directly below the Dashboard tab) [*]select the [B]Custom Scan[/B] option [*]at the bottom, click on [B]Configure Scan[/B] [*]in the right window, place a checkmark next to the drive letter of your USB device [*]click the [B]Scan Now[/B] button [*]Threat Scan will begin [*]when the scan has completed and if malware was found, click the [B]Quarantine Selected[/B] button to allow MBAM to quarantine what was found [*]if prompted to restart the computer, close all other programs and click [B]Yes[/B] to restart your computer [*]once you are back at your desktop, open MBAM once more [*]click on the ‘Reports’ tab [*]double-click on the most recent [B]Scan Report[/B] [*]click on [B]Export[/B], then [B]Copy to Clipboard[/B] [/LIST] [B]---------------------------------------------------------------------------------------------------------------------------------------------------- [U]AdwCleaner [/U][/B] Download AdwCleaner from [URL='https://downloads.malwarebytes.com/file/adwcleaner'][B]here[/B][/URL] and save it to your desktop. [LIST] [*]run AdwCleaner by clicking on [B]Scan Now[/B] [*]when it has finished, leave everything that was found checked, (ticked), then click on [B]Clean and Repair[/B] [*]if it asks to reboot, allow the reboot [*]on reboot, click on [B]View Log File[/B]; please attach the content of the log to your next reply. [/LIST] --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- [B][U]Re-scan with FRST[/U][/B] [LIST] [*]Double-click [B]FRST.exe/FRST64.exe[/B] to run it. [*]Press the [B]Scan[/B] button. [*]When finished, it will produce logs called [B]FRST.txt[/B] and [B]Addition.txt[/B] in the same directory the tool was run from. [*]Please copy and paste the logs in your next reply. [/LIST] [B]------------------------------------------------------------------------------------------------------------------------------------------------------------ In your next reply, please include: [/B] [LIST] [*][B]Mbam.txt [/B] [*][B]AdwCleaner log [/B] [*][B]FRST.txt[/B] [*][B]Addition.txt[/B] [/LIST] [/QUOTE]
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