com surrogate high cpu usage

Arman_2020

New Member
Apr 29, 2020
5
hi ... i have a problem with my windows ... when im going to my download folder on drive c and open the video folder and look my file and click on them my cpu usage going up ... up than 90% by com surrogate process ... i read other issues like me then im scanning my system with FRST.exe and this my Addition.txt & FRST.txt files
 

Attachments

  • Addition.txt
    45.8 KB · Views: 4
  • FRST.txt
    150.8 KB · Views: 6

icotonev

Moderator
Verified
Staff member
Mar 9, 2017
122
Hi , Arman_2020. ..! Welcome to MalwareTips ..! :)

Please give me some time to go over your logs and I will get back to you as soon as possible... !!!
 

icotonev

Moderator
Verified
Staff member
Mar 9, 2017
122
I do not recommend using programs that clean / optimize your system. System registry cleaners are extremely powerful applications that can corrupt the registry by using aggressive cleanup procedures and problems on your computer system.


Uninstall a Program
  • Press the Windows Key + R.
  • Type appwiz.cpl in the Run box and click OK.
  • The Add/Remove Programs list will open. Locate the following program(s) on the list:
Advanced SystemCare
  • Select the above program(s) and click Uninstall.
  • Restart the computer if prompted.
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Malwarebytes Anti-Malware

You may have Malwarebytes Anti-Malware installed but if not, you can download it from here:

  • run the program
  • click on the ‘Dashboard’ to make sure everything is up to date, (it is not necessary to upgrade to the premium version of MBAM)
  • click on the ‘Scan’ tab, (directly below the Dashboard tab)
  • select the Custom Scan option
  • at the bottom, click on Configure Scan
  • in the right window, place a checkmark next to the drive letter of your USB device
  • click the Scan Now button
  • Threat Scan will begin
  • when the scan has completed and if malware was found, click the Quarantine Selected button to allow MBAM to quarantine what was found
  • if prompted to restart the computer, close all other programs and click Yes to restart your computer
  • once you are back at your desktop, open MBAM once more
  • click on the ‘Reports’ tab
  • double-click on the most recent Scan Report
  • click on Export, then Copy to Clipboard
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AdwCleaner


Download AdwCleaner from here and save it to your desktop.
  • run AdwCleaner by clicking on Scan Now
  • when it has finished, leave everything that was found checked, (ticked), then click on Clean and Repair
  • if it asks to reboot, allow the reboot
  • on reboot, click on View Log File; please attach the content of the log to your next reply.

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Re-scan with FRST

  • Double-click FRST.exe/FRST64.exe to run it.
  • Press the Scan button.
  • When finished, it will produce logs called FRST.txt and Addition.txt in the same directory the tool was run from.
  • Please copy and paste the logs in your next reply.
------------------------------------------------------------------------------------------------------------------------------------------------------------

In your next reply, please include:

  • Mbam.txt
  • AdwCleaner log
  • FRST.txt
  • Addition.txt
 
  • Like
Reactions: oldschool

Arman_2020

New Member
Apr 29, 2020
5
Hi , Dear icotonev ...
thanks for answering me
this is my file after what you say
 

Attachments

  • Addition.txt
    48.4 KB · Views: 4
  • FRST.txt
    50.4 KB · Views: 6
  • AdwCleaner[C00].txt
    3 KB · Views: 5
  • MBAM.txt
    2.4 KB · Views: 4

icotonev

Moderator
Verified
Staff member
Mar 9, 2017
122
Hi , Arman_2020. ..! :)

Farbar Recovery Scan Tool - Fix

Please download the attached file * fixlist.txt * to the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the FRST.txt log you have submitted.

Run FRST and click Fix only once and wait.

The Computer will restart when the fix is completed.

It will create a log (Fixlog.txt) please post it to your reply.


In your next reply, please include:

  • Fixlog.txt
 

Attachments

  • fixlist.txt
    1.7 KB · Views: 9
  • Like
Reactions: oldschool

icotonev

Moderator
Verified
Staff member
Mar 9, 2017
122
Hi , Arman_2020. ..! :)

Farbar Recovery Scan Tool - Fix

Please download the attached file * fixlist.txt * to the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the FRST.txt log you have submitted.

Run FRST and click Fix only once and wait.

The Computer will restart when the fix is completed.

It will create a log (Fixlog.txt) please post it to your reply.


In your next reply, please include:


  • Fixlog.txt
 

Attachments

  • fixlist.txt
    138 bytes · Views: 7
  • Like
Reactions: oldschool

icotonev

Moderator
Verified
Staff member
Mar 9, 2017
122
Hi , Arman_2020. ..! :) Let me know how the computer is doing...?

Re-scan with FRST

  • Double-click FRST.exe/FRST64.exe to run it.
  • Press the Scan button.
  • When finished, it will produce logs called FRST.txt and Addition.txt in the same directory the tool was run from.
  • Please copy and paste the logs in your next reply.
---------------------------------------------------

In your next reply, please include:


  • FRST.txt
  • Addition.txt
 
  • Like
Reactions: oldschool
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