Hi i been reading about this issue and was hoping to get some help on it. i have read a couple of forms so i'm uploading the common info i have seen people post.
COM Surrogate Virus
- Thread starter Skemrin
- Start date
- Mar 8, 2013
- 22,627
Hello,
They call me TwinHeadedEagle around here, and I'll be working with you.
Before we start please read and note the following:
Scan with TDSSKiller
Please download TDSSKiller by Kaspersky and save it to your desktop.
If anything will be found follow this guidelines:
A report will be created in your root directory, (usually C:\ drive) in the form of TDSSKiller.[Version]_[Date]_[Time]_log.txt. Please include the contents of that file in your next post.
Scan with ComboFix
This is a very powerful tool that should be used only if advised by Malware Analyst.
Do not run ComboFix on your own!
Referring to this instruction, please download ComboFix by sUBs and save it to your desktop.
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.
Include that log in your next reply.
If you'll encounter any issues with internet connection after running ComboFix, please visit this link.
If an error about operation on the key marked for deletion will appear after running the tool, please reboot your machine.
They call me TwinHeadedEagle around here, and I'll be working with you.
Before we start please read and note the following:
- At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
- Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
- Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
- Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
- All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
- If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
- I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
- Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
- Please attach all report using
button below. Doing this, you make it easier for me to analyze and fix your problem.
- Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
- If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
Please download TDSSKiller by Kaspersky and save it to your desktop.
- Right-click on
icon and select
Run as Administrator to start the tool.
- Click on Change parameters and put a checkmark beside Loaded modules. A reboot will be needed to apply the changes, allow it to do so.
- Your machine may appear very slow and unusable after that - it's normal.
- TDSSKiller will run automaticaly. Click on Change parameters and click OK.
- Click the Start Scan button and wait patiently.
If anything will be found follow this guidelines:
- If a suspicious object is detected, the default action will be Skip, click on Continue.
- If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
If Cure is not available, please choose Skip instead. - Do not choose Delete unless instructed!
A report will be created in your root directory, (usually C:\ drive) in the form of TDSSKiller.[Version]_[Date]_[Time]_log.txt. Please include the contents of that file in your next post.
This is a very powerful tool that should be used only if advised by Malware Analyst.
Do not run ComboFix on your own!
Referring to this instruction, please download ComboFix by sUBs and save it to your desktop.
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.
- Right-click on
icon and select
Run as Administrator to start the tool.
- Accept the disclaimer and agree if prompted to install Recovery Console.
- Do not take any actions while ComboFix goes through your System - it may cause it to stall!
- This scan may take some time!
- When finished - it will display a logfile (located also on your main drive, usually C:\ComboFix.txt).
Include that log in your next reply.
Hello and thanks for the quick response. i have run the programs and had no issues to report and have included the files you have requested.
- Mar 8, 2013
- 22,627
doing a lot better! CPU isn't being hogged anymore and it looks as if i can play a game without any issues.
Edit: no dllhost with COM Surrogate popping up
Edit: had to do(no updates or installes just to check) a PC restart COM Surrogate popping up not that much if at all sometimes they seem to pop up but kill themselves almost instantly others take a sec or 2
Edit: no dllhost with COM Surrogate popping up
Edit: had to do(no updates or installes just to check) a PC restart COM Surrogate popping up not that much if at all sometimes they seem to pop up but kill themselves almost instantly others take a sec or 2
Last edited:
- Mar 8, 2013
- 22,627
Let's make one more check:
Scan with Farbar Recovery Scan Tool
Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.
Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.
- Right-click on
icon and select
Run as Administrator to start the tool.
(XP users click run after receipt of Windows Security Warning - Open File). - Make sure that Addition option is checked.
- Press Scan button and wait.
- The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
- Mar 8, 2013
- 22,627
Download attached fixlist.txt file and save it to the Desktop:
Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!
- Right-click on
icon and select
Run as Administrator to start the tool.
(XP users click run after receipt of Windows Security Warning - Open File). - Press the Fix button just once and wait.
- If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
- When finished FRST will generate a log on the Desktop, called Fixlog.txt.
Please attach it to your reply.
Just finished no issues but upon restart 1 COM Surrogate opened(only one) low memory usage, low handles, and 35-57 threads after a few it stopped and closed
- Mar 8, 2013
- 22,627
after another restart and playing some games i think yes still being on the cautious side but very rarely the COM Surrogate pops but like i said it kills its self but no issues no memory hogging no CPU hogging looks clean and good
- Mar 8, 2013
- 22,627
Glad I could help. We will delete all used tools and I'll give you some tips to harden your security and learn how to protect yourself 
MUST READ - security tips:
MUST READ - general maintenance:
In order to stay protected it is very important that you regularly update all of your software. Cybercriminals depend on the apathy of users around software updates to keep their malicious endeavor running.
Operating systems, such as Windows, and applications, such as Adobe Reader or JAVA, are used by tens of millions of computers and devices around the world, making them a huge target for cybercriminals. Downloading updates and installing them can sometimes be tedious, but the advantages you get from the updates are certainly worth it.
TFC - to clean unneeded temporary files.
Malwarebytes' Anti-Malware - to scan your system from time to time in search for malware.
Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.
McShield - to prevent infections spread by removable media.
Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.
FiheHippo.com Update Checker - to keep your programs up-to-date.
Adblock - to surf the web without annoying ads!
Download DelFix by Xplode and save it to your desktop.
Tool deletes old system restore points and create a fresh system restore point after cleaning.
Stay safe,
TwinHeadedEagle
Recommended reading:
- Computer Security - a short guide to staying safer online.
- Simple and easy ways to keep your computer safe and secure on the Internet
The Importance of Software Updating:
In order to stay protected it is very important that you regularly update all of your software. Cybercriminals depend on the apathy of users around software updates to keep their malicious endeavor running.
Operating systems, such as Windows, and applications, such as Adobe Reader or JAVA, are used by tens of millions of computers and devices around the world, making them a huge target for cybercriminals. Downloading updates and installing them can sometimes be tedious, but the advantages you get from the updates are certainly worth it.
Recommended additional software:
Post-cleanup procedures:
Download DelFix by Xplode and save it to your desktop.
- Run the tool by right click on the
icon and Run as administrator option.
- Make sure that these ones are checked:
- Remove disinfection tools
- Purge system restore
- Reset system settings
- Push Run and wait until the tool completes his work.
- All tools we used should be gone. Tool will create an report for you (C:\DelFix.txt)
Tool deletes old system restore points and create a fresh system restore point after cleaning.
My help is free for everybody.
If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation:
Thank you!
If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation:
Thank you!
Stay safe,
TwinHeadedEagle
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