Computer possibly be infected with malware.

Joined
Jul 25, 2018
Messages
12
OS
Windows 10
#1
Hello,

On 24th of July, I received an email that I trusted (It was like for an event) on my laptop. The email contained two files, Out of curiosity, I decided to click on the files, one was image.mso(Which I believe it's the virus) the other one was image004.dmz. Nothing popped up, the file contained nothing. As soon as I opened those two files, I went on to open a new tab and click on facebook. I got a download file location screen instead.

The next thing was the keyboard didn't work, can't type letters but pressing the numbers does a completely different function. It like the keyboard has been bind differently. The mouse was also affected too, Mouse left click on applications redirects me to properties of the app. It did this for around 20 mins. Then keyboard started functioning again.

I suspect it's a virus that may have taken my information. The reason why I think is a virus is I click on original message on the email and I saw that the image.mso was created in 2017 while image004.dmz was created in 2018. Is that file a malicious file? So I downloaded an anti-keylogger and the anti-virus applications (as listed below). The applications have detected some files as PUP or malware, so I deleted them and restarted the computer.

Then I tried to reset the laptop, the computer just restarted and then an error message saying there was a problem resetting it. I'm not sure if the malware caused this or the laptop itself. Please let me know if my laptop is infected with malware.

Thanks.
 
Operating System
Windows 10
Are you using a 32-bit or 64-bit operating system?
64-bit (x64)
Infection date and initial symptoms
24th of July.
Keyboard and mouse not working and bind to different functions for 20 mins. It started working again.
Current issues and symptoms
The laptop is a bit slow. After using the anti-virus applications below, I'm not sure if the malware is still present.
Steps taken in order to remove the infection
Used Comodo Internet premium. (now uninstalled) - PUP and malware found (now deleted)
Malwarebytes - PUP and malware found (some deleted, two items pop up as PUP and malware[after restarting the computer]) (No rootkits present)
Adwcleaner - PUP and malware found plus Mail.Ru and some other stuff. (now deleted, only shows hohosearch [for chrome I think] )
EEK - PUP and malware found (now deleted)
NPE (Norton power eraser) - It showed as clean. (No rootkits present)
Tried to use GMER - The program showed some hidden services and some are listed in red. I decided not to delete those because it might destroy my system.
Logs added to Help Request
FRST.txt, Addition.txt

Attachments

Last edited:

TwinHeadedEagle

Removal Expert
MalwareTips Staff
Verified
Joined
Mar 8, 2013
Messages
22,358
OS
Windows 10
Antivirus
ESET
#2
Hello,

I do not see signs of serious malware infection, just some Adware leftovers.


Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on
    icon and select
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finishes FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.
 

Attachments

Joined
Jul 25, 2018
Messages
12
OS
Windows 10
#5
I forgot to ask, is the fixlist.txt going to interact with my programs?

The FRST file I gave you is not up to date, because after I uploaded the file , I decided to uninstall some programs.
 
Joined
Jul 25, 2018
Messages
12
OS
Windows 10
#8
Computer is doing good, however malwarebytes said there's PUP and malware in my laptop. I think it's a false positive.
 
Joined
Jul 25, 2018
Messages
12
OS
Windows 10
#10
I don't know how, but I'll see. and also do I need to quarantine the PUP before sending the report?
 

TwinHeadedEagle

Removal Expert
MalwareTips Staff
Verified
Joined
Mar 8, 2013
Messages
22,358
OS
Windows 10
Antivirus
ESET
#15
Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.
  • Right-click on
    icon and select
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Make sure that Addition.txt option is checked.


  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
Please attach report into your next reply.
 

TwinHeadedEagle

Removal Expert
MalwareTips Staff
Verified
Joined
Mar 8, 2013
Messages
22,358
OS
Windows 10
Antivirus
ESET
#19
Entire zip archive that is going to be generated after you start MB Check tool and press enter.