Users tagging Twitter accounts of their banks in their tweets—for example, when raising complaints about an issue, should watch out for responses from non-verified Twitter accounts that may closely be impersonating the bank's support staff and instead be a scam. Moreover, what makes this scam particularly interesting is the fact that genuine companies sometimes choose to reply via a separate Twitter account, different from their corporate (verified) one, for tweets which are akin to support requests. Earlier this week, I had tagged Axis Bank, India's third-largest private bank, in a tweet but interestingly received a reply as a 'quote tweet' from an account claiming to be Axis Bank:
