Solved Cursor jumping

Kelly

New Member
Joined
Jun 13, 2014
Messages
3
#1
I use my laptop very frequently (home business) and this is the first time ever experiencing this, which makes me think it's some sort of virus.

My cursor keeps jumping to the top left corner of the screen on its own. It moves when I'm trying to do something, but then seems to have a mind of its own. It will automatically scroll down or change the windoview. Please help!!
 
Operating System
Windows 10
Are you using a 32-bit or 64-bit operating system?
64-bit (x64)
Infection date and initial symptoms
I first noticed it today about an hour ago. I was using the computer earlier in the day, no problem.
Current issues and symptoms
Same as described above.
Steps taken in order to remove the infection
Currently running virus protection. Restarted system & that did not work.
Logs added to Help Request
FRST.txt, Addition.txt

Attachments

Likes: upnorth

TwinHeadedEagle

Removal Expert
MalwareTips Staff
Verified
Joined
Mar 8, 2013
Messages
22,359
OS
Windows 10
Antivirus
ESET
#2
Hello,

Your computer seems clean. This is HP laptop, right? Can you contact their customer service?