Hello,
Please download Zemana AntiMalware and save it to your Desktop.
- Install the program and once the installation is complete it will start automatically.
- Without changing any options, press Scan to begin.
- After the short scan is finished, if threats are detected press Next to remove them.
Note: If restart is required to finish the cleaning process, you should click Reboot. If reboot isn't required, please restart your computer manually.
- Open Zemana AntiMalware again.
- Click on
icon and double click the latest report.![]()
- Now click File > Save As and choose your Desktop before pressing Save.
- The only left thing is to attach saved report in your next message.
Fix with Farbar Recovery Scan Tool![]()
This fix was created for this user for use on that particular machine.![]()
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Running it on another one may cause damage and render the system unstable.
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Download attached fixlist.txt file and save it to the Desktop:
Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!
- Right-click on
icon and select
Run as Administrator to start the tool.![]()
(XP users click run after receipt of Windows Security Warning - Open File).- Press the Fix button just once and wait.
- If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
- When finishes FRST will generate a log on the Desktop, called Fixlog.txt.
Please attach it to your reply.