Hi everyone
and
Hi, TwinHeadedEagle
Thank you, I followed your instructions and ran ComboFix as well, since I had the same problem with Win-7 (64 bit) and got the report (log) attached. Now I need further help if possible. can you or anybody else can help me in this regard please?
 

Attachments

TwinHeadedEagle

Removal Expert
Verified
Staff member
I don't know why you run ComboFix on your own???

WARNING!!! ComboFix is complex and very powerfull tool, that is able to destroy your system completely if run in wrong hands. It is not intended for everyday use. It should be run only when asked and under guidance by trained malware removal expert. Don't run ComboFix on your own!!!




Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.


  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
 
Thank you Mr. TwinHeadedEagle
Your help is highly appreciated.
Since I had problem with dllhost.exe COM Surrogate for its periodic (about every 10+ seconds) appearance and disappearance in the task manager and taskbar maybe with high CPU usage and its causing errors while I was typing and I was suffering from Slow operations, Photos view, delays in start-up and shut-down and the Task host Window in Win-7 (64 bit) platform, I searched for solutions on internet and found one of your discussions with instructions and recommendations about comboFix for similar cases. I tried to run it accordingly and call you for help having its log in hands which was uploaded above. anyway, I appreciate your reply and here is the logs for Farbar Recovery Scan Tool I ran lastly according to your instructions, please help with furthers process.

Regards

Rastina Insannizhad
 

Attachments

Last edited:

TwinHeadedEagle

Removal Expert
Verified
Staff member
First, go to Control Panel and uninstall following:
- Babylon
- Babylon toolbar
- Java(TM) 6 Update 20

Latest versions of Java and Adobe Reader available here --> http://www.java.com/en/ and here http://get.adobe.com/uk/reader/
Make sure to uncheck optional offers.



Please download Malwarebytes AntiRootkit (MBAR) and save it to your desktop.
For full instructions how MBAR works, read this article

> Doubleclick on the MBAR file
and allow it to run.
• Click OK on the next screen, to allow the package to extract the contents of the file to its own folder named mbar.
mbar.exe will launch automatically. On some systems, this may take a few extra seconds. Please be patient and wait for the program to open.
• After reading the Introduction, click Next if you agree.


• On the Update Database screen, click on the Update button. Once you see 'Success: Database was successfully updated' click on Next
• Under Scan Targets ensure all boxes are ticked. Then click the Scan button.

Notice: with some infections, you may see two messages boxes:
- 'Could not load protection driver'. Click 'OK'.
- 'Could not load DDA driver'. Click 'Yes' to this message, to allow the driver to load after a restart. Allow the computer to restart. Continue with the rest of these instructions.


>> If malware is not detected, click the Exit button to close the program and post the mbar-log-year-month-day.txt and system-log.txt reports.

>> If an infection/s are found ensure Create Restore Point are ticked. Then select the "Cleanup! button to remove threats.
• The clean up procedure will be scheduled for process, pop-up will be shown.
Select the Yes button and the system should re-boot to complete the cleaning process.

>> Notice: only if an RootKit are detected, ensure to run fixdamage.exe tool located in mbar folder, \Plugins\fixdamage.exe
- Run fixdamage.exe, at the black window to continue type Y (alias for Yes). Wait few seconds for execution ...
- When you see "press any key to exit" fix is completed, press any key to close the window. Reboot the system.



> The following reports will be created in mbar folder:
1. mbar-log-year-month-day (hour-minute-second).txt
2. system-log.txt

Please post both logs in your next reply.
 

TwinHeadedEagle

Removal Expert
Verified
Staff member
The following will implement some post-cleanup procedures:

=> Please download DelFix by Xplode to your Desktop.

Run the tool and check the following boxes below;
Remove disinfection tools
Create registry backup
Purge System Restore

Click Run button and wait a few seconds for the programme completes his work.
At this point all the tools we used here should be gone. Tool will create an report for you (C:\DelFix.txt)

The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning.