Solved dllhost.exe COM Surrogate problem -- too many processes

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firehour12

New Member
Thread author
Aug 22, 2014
10
I really need some help with this. Also I have noticed in the task manager that multiple processes of svchost.exe are going on as well even though not nearly as much as as the dllhost.exe though. Adobe Flash Player Security keeps trying to communicate with some random website all the time too. This may have something to do with AVG complaining about a file called rpcss.dll in my System32 folder. It blue screens a lot now. My computer runs so slow that some might consider it bricked. Any help is appreciated.
 

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  • FRST.txt
    58.5 KB · Views: 112
  • Addition.txt
    59.6 KB · Views: 108
Last edited:

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
Hello,



They call me TwinHeadedEagle around here, and I'll be working with you.



Before we start please read and note the following:
  • At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
  • Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
  • Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
  • Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
  • All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
  • If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
  • I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
  • Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
  • Please attach all report using
    fjqb1h.png
    button below. Doing this, you make it easier for me to analyze and fix your problem.

  • Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.




TDSSKiller_Kaspersky.png
Scan with TDSSKiller

Please download TDSSKiller by Kaspersky and save it to your desktop.

  • Right-click on
    TDSSKiller_Kaspersky.png
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
  • Click on Change parameters and put a checkmark beside Loaded modules. A reboot will be needed to apply the changes, allow it to do so.
  • Your machine may appear very slow and unusable after that - it's normal.
  • TDSSKiller will run automaticaly. Click on Change parameters and click OK.
  • Click the Start Scan button and wait patiently.

If anything will be found follow this guidelines:
  • If a suspicious object is detected, the default action will be Skip, click on Continue.[
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
    Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
    If Cure is not available, please choose Skip instead.
  • Do not choose Delete unless instructed!

A report will be created in your root directory, (usually C:\ drive) in the form of TDSSKiller.[Version]_[Date]_[Time]_log.txt. Please include the contents of that file in your next post.
 

firehour12

New Member
Thread author
Aug 22, 2014
10
I ran the scanner program and for some reason I got 3 log reports. So here is all 3. Thank you for the help. Sorry. I would post the contents in here but there is too much text from all the 3 logs.
 

Attachments

  • TDSSKiller.3.0.0.40_23.08.2014_02.06.35_log.txt
    4.6 KB · Views: 101
  • TDSSKiller.3.0.0.40_23.08.2014_01.55.12_log.txt
    649.3 KB · Views: 93
  • TDSSKiller.3.0.0.40_23.08.2014_01.50.35_log.txt
    4.6 KB · Views: 84
Last edited:

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
Very good, we're making some progress now :)

Your PC is heavily infected and we will have to use several tools in order to clean it completely.



51a5bf3d99e8a-ComboFixlogo16.png
Scan with ComboFix

This is a very powerful tool that should be used only if advised by Malware Analyst.
Do not run ComboFix on your own!


Referring to this instruction, please download ComboFix by sUBs and save it to your desktop.
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

  • Right-click on
    51a5bf3d99e8a-ComboFixlogo16.png
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
  • Accept the disclaimer and agree if prompted to install Recovery Console.
  • Do not take any actions while ComboFix goes through your System - it may cause it to stall!
  • This scan may take some time!
  • When finished - it will display a logfile (located also on your main drive, usually C:\ComboFix.txt).

Include that log in your next reply.
icon_idea.gif
If you'll encounter any issues with internet connection after running ComboFix, please visit this link.
icon_idea.gif
If an error about operation on the key marked for deletion will appear after running the tool, please reboot your machine.
 

firehour12

New Member
Thread author
Aug 22, 2014
10
I ran ComoFix several times and it never produced a report. The first time seemed successful but after that it kept having error messages and such about some items not existing or something like that.
 

firehour12

New Member
Thread author
Aug 22, 2014
10
I figured out I had to disable my antivirus program to get it working. Here are the contents. For some reason I can't post all of the contents. I also attached it.
 

Attachments

  • ComboFix.txt
    84.6 KB · Views: 65
Last edited by a moderator:

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
Very good, we're making some progress :)

We need few more tools to clean your PC completely. Please run them in this order.



adwcleaner_new.png
Fix with AdwCleaner

Please download AdwCleaner by Xplode and save the file to your desktop.

  • Right-click on
    adwcleaner_new.png
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
  • Follow the prompts and click Scan.
  • When finished, please click Clean.
  • Upon completion, click Report. A log (AdwCleaner[S*].txt) will open.

Please include the contents of that file in your reply.




51a46ae42d560-malwarebytes_anti_malware.png
Scan with Malwarebytes' Anti-Malware

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Install the progam and select update.
  • Once updated, click the Settings tab, in the left panel choose Detctions & protection and tick Scan for rootkits.
  • Click the Scan tab, choose Threat Scan is checked and click Scan Now.
  • If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
  • Upon completion of the scan (or after the reboot), click the History tab.
  • Click Application Logs and double-click the Scan Log.
  • At the bottom click Export and choose Text file.
Save the file to your desktop and include its content in your next reply.




FRST.gif
Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.
  • Right-click on
    FRST.gif
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Make sure that Addition option is checked.
  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
Please include their content into your next reply.
 

firehour12

New Member
Thread author
Aug 22, 2014
10
I did everything you said. I attached the files to this reply. Everything seems good but my internet does not seem to work anymore. I can connect to the router but I can’t access the internet. My disk defragmenter won’t work either….
 

Attachments

  • Addition.txt
    52.9 KB · Views: 67
  • ComboFix.txt
    84.6 KB · Views: 110
  • FRST_23-08-2014_17-04-14.txt
    40.4 KB · Views: 62
  • malwarebyteslog.txt
    6.5 KB · Views: 148

firehour12

New Member
Thread author
Aug 22, 2014
10
I did. I forgot to upload it. Here is its.
 

Attachments

  • AdwCleaner[S0].txt
    71.2 KB · Views: 60

firehour12

New Member
Thread author
Aug 22, 2014
10
I did already. Sorry I forgot to upload the AdwareCleaner log and that may have caused confusion but I ran it in the order you gave me. Here it is again.
 

Attachments

  • Addition.txt
    52.9 KB · Views: 50
  • FRST_23-08-2014_17-04-14.txt
    40.4 KB · Views: 38

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
FRST.gif
Fix with Farbar Recovery Scan Tool

icon_exclaim.gif
This fix was created for this user for use on that particular machine.
icon_exclaim.gif

icon_exclaim.gif
Running it on another one may cause damage and render the system unstable.
icon_exclaim.gif

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on
    FRST.gif
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.
 

Attachments

  • fixlist.txt
    2.8 KB · Views: 99

firehour12

New Member
Thread author
Aug 22, 2014
10
I ran the program and attached the log. I still can not access the internet. I took my computer to a repair shop and they said it had the zeroaccess rootkit. Do you know how to get rid of that? Thank you.
 

Attachments

  • Fixlog.txt
    6.5 KB · Views: 70

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
servicerepairico.png
Fix with ESET Services Repair

Please download Services Repair by ESET and save it to your desktop.

  • Right-click on
    servicerepairico.png
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
  • If security notifications appear, click Continue or Run.
  • Accept the prompt about restoring services.
  • Once the tool has finished, you will be prompted to restart your computer. Click Yes to restart.
  • A log will be saved in the CCSupport folder the tool created on your desktop.

Please include that logfile in your next reply.
 

firehour12

New Member
Thread author
Aug 22, 2014
10
No. I didn't want it to come to this but it seems maybe I have to backup my files and reformat my computer. Thank you for the help though.
 

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
Since this issue appears to be resolved, I am closing the topic. If that is not the case and you need or wish to continue with this topic, please contact me or any staff member with the address of the thread.

Other members who need assistance please start your own topic in a new thread. Thanks!
 
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