- Apr 17, 2021
Symantec whitelists FP samples manually and the current turnaround time is approximately 24 hours. On weekends and holidays, they usually do not process subissions. Avast also whitelists FP samples manually so it is not possible for it to whitelist in 15 min.The turnaround time is sightly longer than Symantec, IMO.As of about 2 yrs ago, Symentec gave you a tracking number with your submissions. In this case, the item was whitelisted in about 3 hours. Despite the automation, you can tell people are looking at these closely and "triaging" the submissions. In this case, it was a compoenent of the Edge DEV build--something that maybe got priority over more esoteric submissions.
Has this turn-around time improved any since 2019? Three hours for a mainstream browser component seems a little high. If AVAST can whitelist in 15 min, that would be an asset for sure.