Troubleshoot Drive Vaccine BSOD

Overkill

Level 31
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Verified
Honorary Member
Feb 15, 2012
2,128
I am trying out Drive Vaccine on my old vaio desktop with Win XP and every time I reboot or shut down I get a BSOD a second before it restarts or it shuts down. The only security I have is unchecky and the latest version of CIS. I tried disabling all of CIS but that doesn't help.
 

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@Overkill

From HDS Technical Support

Prior to installing RollBack Rx onto a new hard drive- please uninstall RollBack Rx from the old system in order to release the license to the license server.

RollBack Rx uses the hard drive's serial number as the unique identifier for a client registration. If the hard drive is new and RollBack Rx have not been uninstalled from the old system, RollBack Rx will think that this is a new activation [and not install], and you have to re-activate your old copy of RollBack Rx.

[The above would apply also when you try to migrate your Rollback RX to a different system.]

If the old hard drive have unexpectedly crashed and you could not uninstall RollBack Rx:

Please send your Product ID along with the email address used during the purchase to our support desk by submitting a ticket and we will reset the license of RollBack Rx.
 
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