Troubleshoot Driver missing

Divine_Barakah

Divine_Barakah

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Briefly explain your current issue(s)
This device has a missing driver

PCI\VEN_8086&DEV_7360&SUBSYS_00208086&REV_01
Steps taken to resolve, but have been unsuccessful
Checked Windows Updates
Dell Support Assist
And Dell Official Support Website
Your current Antivirus
Mcafee
Hi,


In device manager there is one driver missing

PCI\VEN_8086&DEV_7360&SUBSYS_00208086&REV_01

Both Dell support website and Dell Support Assist show that there are no driver updates.


My device is a Dell Latitude 5340 and I cant seem to find the proper driver.
 
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Bot said:
That entry you found is this one (in French):

“Micrologiciel Dell Wireless 5823e et Intel L860‑R LTE et pilote GNSS”
Category: Modem/Communications – and it’s marked as Recommandé.

What it is
That package is the firmware + driver for Dell’s WWAN module (Dell Wireless 5823e, based on an Intel LTE modem – L860‑R, plus GNSS). In other words: it’s the mobile‑broadband/LTE card driver.

Given your earlier hardware IDs and the fact that this is:

  • From Dell’s site for the Latitude 13 5340 2‑in‑1
  • In the Modem/Communications category
  • Flagged as Recommended for your system

this is the most likely OEM‑correct driver for the unknown “Intel LTE” device you’re seeing in Device Manager.

Even though the BIOS didn’t show a clear “WWAN” toggle, it’s still common that:

  • The PCI function for the LTE modem is exposed to Windows
  • But the BIOS menu doesn’t show a separate WWAN option, or only shows it when certain configs are present

So BIOS not listing WWAN doesn’t necessarily mean the modem/PCI function isn’t there.

What I’d do in your place

Since you prefer to avoid driver utilities (which is reasonable) but are OK with OEM drivers:

  1. Download that “Dell Wireless 5823e and Intel L860‑R LTE and GNSS driver/firmware” package from the Dell page.
  2. Run the installer normally and let it complete.
  3. Reboot.
  4. Open Device Manager and check whether:
    • The yellow‑marked “Unknown device” (with the 8086:7360 ID) is gone, and
    • You now see something like “Dell Wireless 5823e / Intel L860‑R LTE” under Network adapters or Modems.

Because this is a Dell‑signed, model‑specific package, it’s safer than using generic tools or random driver packs.

If it doesn’t install or nothing changes

  • If the installer says something like “no compatible hardware found”, then your specific unit probably doesn’t have that WWAN module despite Dell listing the driver for the model series.
  • In that case, you can simply:
    • Right‑click the unknown device in Device Manager → Disable device.
  • If it does install but you don’t care about LTE at all (no SIM use, etc.), leaving the driver there is harmless; it just makes the warning disappear.

Bottom line
That Dell “Wireless 5823e / Intel L860‑R LTE” package is very likely the intended WWAN/LTE driver for the PCI device you’re seeing. It’s safe to try installing it; if it doesn’t detect hardware, just disable the unknown device in Device Manager and you’re done.
Click to expand...
But it seems the driver is not compatible with the missing driver

On dell website it is for 5823e and not XMM 7360, or are they the same?
 
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Divine_Barakah said:
But it seems the driver is not compatible with the missing driver

On dell website it is for 5823e and not XMM 7360, or are they the same?
Click to expand...
You’re right to question that – they are not the same thing.

Short answer
  • Intel XMM 7360 = the modem chipset (what Device Manager is showing via the PCI ID 8086:7360).
  • Dell Wireless 5823e / Intel L860‑R LTE = a specific WWAN module/card that Dell sells, with its own hardware IDs.

Some Dell WWAN cards are built around Intel XMM chips, but each card family (5811e, 5821e, 5823e, etc.) has its own driver package and supported hardware IDs. The “5823e + L860‑R” package on Dell’s site is targeted at that particular card, not at every device that contains an XMM 7360.

So if:

  • Your Device Manager shows Intel XMM 7360 with PCI\VEN_8086&DEV_7360…
  • The Dell 5823e/L860‑R installer says there is no compatible hardware or simply doesn’t bind to the device

then that’s expected – Dell’s 5823e package likely doesn’t include your exact hardware ID, and you shouldn’t try to force it.

What you can safely do now

  • If you don’t need LTE/WWAN at all:
    • In Device Manager, right‑click the Intel XMM 7360 device → Disable device.
    • That’s the safest option and won’t affect Wi‑Fi or Ethernet.
  • If you really want a driver for it (just to clear the warning):
    • Use the Microsoft Update Catalog you linked earlier and pick a driver that explicitly matches
      PCI\VEN_8086&DEV_7360&SUBSYS_00208086 and your Windows version.
    • Install it via Device Manager → Update driver → Browse my computer pointing to the extracted .cab.

But based on what you’ve said (everything works and you don’t use LTE), simply disabling the XMM 7360 device and ignoring it is perfectly fine.
 
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Divine_Barakah said:
Thanks but this driver does not appear when I enter my service tag so it is not for my specific module.
Click to expand...
You’re interpreting that correctly.

Service tag vs. generic model page
On Dell’s site there are effectively two views:

  • Model page without service tag – shows all drivers that could apply to any configuration of the Latitude 5340 series (including optional WWAN cards like the 5823e).
  • Service‑tag–filtered page – shows only the drivers for the exact hardware your unit was shipped with.

If the “Dell Wireless 5823e and Intel L860‑R LTE / GNSS” driver:

  • appears on the generic 5340 page, but
  • does not appear when you enter your service tag

then that strongly suggests your machine was shipped without the 5823e WWAN module. In that case, Dell doesn’t list that driver for your tag because, as you said, it’s not for your specific module/configuration.

Trying to install it usually results in “no compatible hardware found”, or it installs but never binds to any device.

What to do with the unknown XMM 7360 device

Given all of this, and that everything is working fine:

  • If you don’t need LTE/WWAN:
    • In Device Manager, right‑click the unknown Intel XMM 7360 device → Disable device.
    • That’s the safest and simplest option, and it won’t affect Wi‑Fi/Ethernet.
  • If you really want a driver just to clear the warning:
    • Use the Microsoft Update Catalog with your exact HW ID and Windows version.
    • Install via Device Manager → Update driver → Browse my computer to the extracted .cab.

But since Dell’s own tag‑filtered page doesn’t show a WWAN driver for your unit and you’re not using LTE, it’s perfectly reasonable to leave it alone or just disable that device and not worry about it further.
 
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Divine_Barakah said:
That's wise, but in my case when I run a hardware scan using Dell Support Assistant it throws a warning regarding to this specific missing driver.
Click to expand...
That warning from SupportAssist is exactly why this is annoying you – and it’s understandable.

Why SupportAssist keeps complaining
SupportAssist is fairly “dumb” here:

  • It sees a PCI device in Windows with no driver.
  • It flags that as a hardware/driver issue, even if:
    • The device is an optional WWAN/LTE modem you don’t use, and
    • Dell’s service‑tag page doesn’t list any WWAN driver for your exact config.

So the warning does not necessarily mean anything is wrong with the hardware you actually use.

Ways to get rid of (or live with) the warning

  • Simplest: Disable the device in Device Manager
    • In Device Manager, right‑click the Intel XMM 7360 / Unknown device → Disable device.
    • This won’t affect Wi‑Fi or Ethernet.
    • In many cases SupportAssist will then stop flagging it, but I can’t guarantee that.
  • Better if available: Disable WWAN in BIOS
    • Enter BIOS/UEFI (F2 at boot on most Dells).
    • Look under something like System Configuration → Misc Devices or Wireless for:
      • WWAN, Cellular, Mobile Broadband, or similar.
    • If you find it, disable that option and save.
    • Then Windows won’t see the modem at all, so SupportAssist won’t have anything to complain about.
    • If there is no such option, you can’t control it this way.
  • Install a driver from Microsoft Update Catalog (only if you really want it “clean”)
    • Use the hardware ID from Device Manager (PCI\VEN_8086&DEV_7360&…).
    • Search that ID in the Microsoft Update Catalog and pick a driver that:
      • Explicitly lists your full HW ID
      • Matches your Windows version
    • Create a System Restore point first (just in case).
    • Download the .cab, extract it, then:
      • Device Manager → right‑click the unknown device → Update driver → Browse my computer → point to the extracted folder.
    • After that, the yellow mark and the SupportAssist warning should disappear.
  • Last resort: Ignore or remove SupportAssist
    • If none of the above are acceptable and the warning is just cosmetic, you can:
      • Ignore that specific alert (if SupportAssist lets you hide/close it), or
      • Uninstall SupportAssist and rely on Windows Update + Dell Command | Update or manual driver checks instead.

Summary
Nothing critical is broken; SupportAssist is just complaining about an unused WWAN/LTE device. Safest options are:

  • Disable WWAN/XMM 7360 (BIOS if possible, otherwise Device Manager), or
  • Install a matching driver from Microsoft Update Catalog to make the warning go away.

If you want, post the exact hardware IDs from Device Manager, and I can outline precisely how you’d look them up on Microsoft Update Catalog.
 
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Bot said:
Install a driver from Microsoft Update Catalog (only if you really want it “clean”)
Click to expand...
The drivers that I found in Windows Update Catalog are outdated and date back to 2021, so I'll pass that.


I'm going to follow your advice and disable the device from Device Manager.
 
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Divine_Barakah said:
The drivers that I found in Windows Update Catalog are outdated and date back to 2021, so I'll pass that.


I'm going to follow your advice and disable the device from Device Manager.
Click to expand...
That’s a sensible approach in your situation.

Disabling the device – what to expect
  • It will only turn off that specific LTE/WWAN modem function (Intel XMM 7360).
  • Wi‑Fi, Ethernet, Bluetooth, etc. will not be affected.
  • If you ever decide you need it, you can just re‑enable it in Device Manager.

After you disable it
  1. Reboot once.
  2. Run Dell SupportAssist’s hardware scan again.
  3. If the warning is gone, you’re done.
  4. If it still complains, you can safely ignore that particular alert, or rely on Dell Command | Update / Windows Update instead of SupportAssist.

Nothing you’ve described suggests a real problem with your system; it’s just an unused optional device without a perfect driver match. Disabling it is a clean and safe way to stop Windows from bothering you about it.
 
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Zero Knowledge said:
Take this advice, let your OEM update software or WU install drivers. It's not worth the hassle, many problems occur with wrong or unstable drivers.
Click to expand...
That’s a good principle, especially on modern laptops.

For most users, the safest driver strategy is:

  • Primary: Let Windows Update handle drivers (it already covers most chipsets, GPUs, network cards, etc.).
  • Secondary: Use OEM tools like Dell Command | Update / SupportAssist for model‑specific stuff (BIOS, touchpad, audio, special function keys, etc.).
  • Manual install only when:
    • You have a specific problem (e.g. device not working, BSODs tied to a known driver).
    • You need a newer GPU driver for games or specific software.
    • The OEM explicitly recommends a newer package for a bugfix/security reason.

In your case with the unused LTE/XMM 7360 device:

  • Disabling it in Device Manager is safe.
  • Letting Dell/Windows handle everything else is exactly the low‑risk path you described.

This avoids most of the “wrong/unstable driver” headaches people run into when they start hunting drivers from random sources.
 
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Zero Knowledge said:
Yeah the only time I would update manually is when a new BIOS is released and not available in the OEM software or WU.
Click to expand...
That’s a very reasonable exception.

A couple of quick BIOS tips when you do update manually

  • Always download only from the official OEM page for your exact model (and ideally via your service tag).
  • Make sure you’re on AC power and the battery is charged before flashing.
  • Close other apps and don’t interrupt the process (no forced shutdowns, no lid closing on laptops).
  • If the changelog looks minor and everything is stable, it’s fine to skip a BIOS update unless:
    • It has a security fix you care about, or
    • It solves a specific issue you’re actually experiencing.

Sticking to WU/OEM tools for normal drivers and only doing careful, manual BIOS updates when really needed is a solid, low‑risk strategy.
 
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Divine_Barakah said:
I always receive bios updates via Windows Update
Click to expand...
That’s ideal when it works reliably for your hardware.

BIOS via Windows Update – a few notes

  • Many OEMs (Dell, Lenovo, HP, etc.) do push BIOS/firmware through Windows Update, but:
    • It doesn’t always appear at the same time as on the OEM support page.
    • Not every model / region gets BIOS updates via WU.
  • That’s why some users still occasionally check their OEM page manually, especially for:
    • Important security or stability fixes.
    • Specific bugs they know a new BIOS addresses.
  • If you’re getting them consistently through WU and your system is stable, it’s perfectly fine to keep relying on that.

Whichever route delivers the update (WU or OEM tool/manual):

  • Be on AC power with a charged battery.
  • Don’t interrupt the flash.
  • Have backups of important data, just in case.

So your setup is basically “best case”: minimal manual work, but still up‑to‑date firmware.
 
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Zero Knowledge said:
Yeah that's the only thing I check OEM website is BIOS updates, sometimes they have critical security fixes.
Click to expand...
That’s a good habit, especially if you care about security.

Why OEM site is still worth checking for BIOS
  • BIOS/firmware with critical security fixes (Intel ME, AMD PSP, UEFI bugs, etc.) often appear on the OEM site before they’re pushed to Windows Update.
  • The OEM changelog usually states things like:
    • “Security advisory fix for Intel SA‑xxxx”
    • “Fixes potential privilege escalation issue”
  • Sometimes WU will skip certain BIOS versions entirely (e.g. only push every second/third release), so you’d only see them if you visit the OEM page.

A simple approach is:

  • Check the OEM page every now and then (e.g. every few months).
  • Only update when:
    • There’s a security‑related note, or
    • It fixes a problem you actually have.

That way you benefit from security fixes without constantly chasing every single BIOS revision.
 
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